1. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. Quality and EH&S Behavior Based Compliance

2. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. Why a Global Focus on Behavior?  30 to 40 % of all Quality events and non- conformances is caused by human errors (2006)  60 to 70 % of all EH&S incidents is behavior related (2006) Leading companies recognize that behavior and culture are essential to promoting workplace safety. Path Forward Achieve organizational culture where employees at all levels engage in creating an incident-free work environment

3. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. QEHS Performance over time

4. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. Investigation of Non- Conformances

5. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. Measure & Analyze Phase Pareto Analysis

6. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. Measure & Analyze Phase One first determines a Root Cause level 1 and than a Root Cause level 2.

7. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. Standardized definition A Human Error is an error where: -The procedure and documentation are accurate -The person is correctly trained -The piece of equipment operates as designed The organization did everything it could to prevent the problem. However, the employee (operator, peer, supervisor, or/and management) made a mistake

8. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. 3 Specific Areas for Focus Investigational Aids to drill down to root- cause –Standard Simple Template –Personnel Checklist Leadership Behaviours Mistake Proofing

9. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. 1. Simple Standard Template

10. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. 1. Drill Down Checklist

11. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. “Sometimes it’s not enough to do our best, we must do what is required.” Winston Churchill 2. Engagement

12. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. 2. Behavior Connection An approach that facilitates pro-active communication between associates in order to prevent unsafe and non compliant interactions with our processes, equipment, products, environment and people.

13. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. 2. Why Focus on Employee Engagement? Engagement is about touching people’s heart and mind. It leads to higher levels of organizational performance and innovation. Engagement is a Business Issue! Performance I want to go the extra mile to ensure that my job is done right. I put the customer at the heart of what I do and how I think. I volunteer to help others and ask for additional assignments.Performance Engagement Emotional commitment I value, enjoy and believe in my organization, manager, team. I feel a sense of pride in all aspects of my job. Emotional commitment I value, enjoy and believe in my organization, manager, team. I feel a sense of pride in all aspects of my job. Rational commitment My job, manager, organization is in my financial, developmental or professional self-interest Rational commitment My job, manager, organization is in my financial, developmental or professional self-interest

14. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. 2. Behavior Connection – Enhancement of existing processes Utilize your existing processes, do not reinvent the wheel –Team meetings –Walkthroughs –Observations –Investigations –Coaching –Goal Setting –Recognition

15. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. 2. Principles of Successful Deployment Highly visible top-down management commitment Stretch goals that help people focus on changing our behaviors Engaged Champions and business sponsors to plan, teach, coach and consult at all levels of the organization Educating all levels of the organization Communicating success stories to demonstrate how the right behaviors can give corresponding results Metrics to track progress

16. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. Action/Behaviour 1Action/Behaviour 2 Team Leader Signature: Date: October 2009 QEHS “Proactive Engagement” Agreement with Team

17. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. 3. Innovative Improvement Phase Design/Continuous Innovation Problem: Unclear which 2 out of three, one has to use Solution: Make the third one shorter

18. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. 3. Mistake Proofing

19. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. 3. Innovative Improvement Phase Design/Continuous Innovation Problem: It is unclear with the CEDEX where one has to put what. Solution: Add labels

20. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. Questions?

21. A person-to-person approach to behavior-based compliance for Quality, Environment, Health and Safety. 3. Innovative Improvement Phase Design/Continuous Innovation Problem: Air connections at the back side of the spider are all identical Solution: Work with corresponding colors/numbers