1. How to make a successful caring environment Sarah Craggs and Sarah Payler

2. What makes a successful caring environment Albert’s Story

3. What makes a successful caring environment ? Person Centred Approaches are ways organisations use some of the tools from person centred planning to ensure that they provide a service which focuses on what is important to the person as well as providing the support they need. Examples include Person Centred Reviews, Care Plans and Risk Assessments.

4. Why do we need to use person centred approaches A range of Department of Health guidance highlights we need to use this approach – For example Personalisation through person centred planning states. “Person centred planning and person centred Approaches are central to delivering Personalisation “. page 3

5. Why do we need to use person centred approaches? “ It is exceptional. It gives people that small chip of information) to help find out about the bigger picture. (One Page Profile and Communication Chart Thank you it really helped things are a lot clearer “ (PATH) It shows what kind of person he is” (Living Description) “Thanks it is good I am pleased with it (Living Description) (Living Description) I liked the way it was centred around Chris. There is credit due to all who arranged such an in-depth review. It was very good. Looks good and says who she is it will really helps when she goes to college (Living Description).

6. What really gets on your nerves??!!! * Used with permission from Dave Coverly, Speedbump Comic

7. “ A person centred environment begins with people not plans” Plans Practice Values

8. Supporting Dreams Being “Mindful” & Recording Learning Recognizing and Sorting Important To and Important For & Finding the Balance Between Them Defining Staff Roles and Responsibilities Matching Staff and Those Using Services Learning, Using and Recording Communication Supporting Relationships, Community Connecting Learning Log The 4 Questions Working/Not Working Skills needed to support people © The Learning Community for Essential Lifestyle Planning, Inc. 2006

9. What is important to a person includes only what people are “saying”: with their words with their behavior When words and behavior are in conflict, listen to the behavior. Important to © The Learning Community for Essential Lifestyle Planning, Inc. 2006

10. What is important for people, includes only those things that we need to keep in mind regarding– Issues of health or safety What others see as important to help the person be a valued member of their community Important for © The Learning Community for Essential Lifestyle Planning, Inc. 2006

11. Importan t to Importan t for Importan t to Importan t for Health and Safety Dictate Lifestyle All Choice, No Responsiblity Importan t to Importan t for Balance © The Learning Community for Essential Lifestyle Planning, Inc. 2006

12. Olive’s Story

13. Important to/important for For the person Helps people get more of what is important to them without ignoring important for Identifying what still needs to be learned Helps people make critical decisions only when the relevant information is present For the organization Teaches critical thinking Reinforces “think before you act” Helps people feel listened to Supports an active learning culture

14. Understand What you hear depends on what you are listening for Listen © The Learning Community for Essential Lifestyle Planning, Inc. 2006

15. If I had an hour to save the world, I’d spend 55 minutes defining the problem. -Albert Einstein

16. Bad DayGood Day

17. Sarah Good Day/ Bad Day Good DayBad Day Have a good nights sleep – 7 hours There are people at work when I arrive and I have a cup of tea and a chat first thing. I catch up with my emails and the computer, photocopier and phone system works. Get some positive feedback about something that has happened to an individual I have worked with Someone offers to go and fetch me my lunch Get to see Mike to plan some joint work. Nicholas wakes at 2 and 4 and I have to take him to nursery. Am rushing all morning and forget to take my diary, ID or mobile phone out with me. Someone phones me at the last minute for my opinion on something they need today. Have no time to prepare for what I am doing the following week and feel like I am winging it. Feel like I am giving up my time and people are not listing Only add things to my to do list

18. Sarah’s Good Day/Bad Day Bad Day Important to What other people need to know or do © The Learning Community for Essential Lifestyle Planning, Inc. 2006 Am rushing all morning and forget to take my work phone, diary or ID with me. To do a good job and get things done during the day. I am often rushing and always losing my diary or phone if you find this please put it back on my desk.

19. Good Day/Bad Day Think about what makes a good day or bad day for someone you support. What is this telling you about what is important to the person ? Is it telling you anything about how to support that person better in the future ? Good Day/Bad DayImportant to What other people need to know or do