1. Discharge Medicines Review Service

2. Potted history of the Service April 2011: Health Minister agrees funding for new community pharmacy service in Wales November 2011: Discharge Medicines Review (DMR) service introduced in Wales February 2014: CPW commissioned service evaluation confirms strong patient benefit and NHS savings April 2014 – Health Minister announces DMR service is permanent service as part of Community pharmacist contractual agreement

3. Discharge Medicines Review Service - Early issues Introduction of the service exposed significant differences in procedure from different hospitals. Handwritten discharge Verbal information Confidential information

4. Evaluation “The continuation of the service... was dependent on the findings of the independent evaluation.... a high proportion of the interventions made by pharmacists... 39%, had the potential to prevent people needing to go to A&E departments “ “The report found a medication error rate of 28.7% (at the point of community reconciliation), some of which were serious and some even potentially lethal.“ “The service potentially saved NHS Wales £3million per annum”

5. Evaluation- Reduction in risk of Medication Errors Analysis of NECAF data.... 14,649 DMRs accounted for 19,878 discrepancies Discrepancy rate was 1.3 per DMR; range 0-18 52% of discrepancies were for medicines either discontinued on 1 st prescription post-discharge or medicines which had stopped in one care setting and restarted after discharge

6. Evaluation- Reduction in risk of Medication Errors Expert panel reviewed content of 252 DMR records 148 discrepancies 82 unintended discrepancies – 31 minor – 21 significant – 22 serious – 8 life threatening 5 involved aspirin or anti-coagulant drugs

7. Financial Potential savings to the NHS based on: – Avoided A&E attendance – Avoided hospital admissions – Avoided drug wastage = £3 million Potential benefit to each contractor = £5,180

8. Discharge Medicines Review Service Patient Stories Patients valued DMR as a safety improvement mechanism “I was down to take some of them (pills) twice. He sorted it out with the doctor for me” “You see I never got to see my doctor – he was on holiday – it was only a locum who didn’t know my history & I didn’t want to bother him” It must help the doctors too as the patients will make less mistakes and not take up appointment time”

9. Discharge Medicines Review Service Patient Care : Partnership (Prudent Healthcare): Preventing waste 2 part service spanning 2 FP10’s post discharge Part 1 is Patient Identification & medication reconciliation Part 2 is support for adherence to medication

10. Eligiblity for DMR service? Patient has changed care setting within last 4 weeks Criteria of Service met * Patient or nominated carer has signed a consent form DMR 1 FP10 medication reconciled with discharge medication Outcome of reconciliation recorded Discrepancies resolved for patient with GP DMR 2 patient contactable Confirm consent still given. Assess resolution of discrepancies and note outcomes Patients actual use, understanding & experience of medication recorded Any poor or ineffective use of drugs or ADR's resolved and recorded DMR 2 patient non contactable Patient attempted to be contacted a minimum of 3 times Outcomes from DMR1 complied with written consent All paperwork stored for PPV evaluation DMR summary Outcomes from DMR 1 and DMR2 compiled with written consent All paperwork stored for PPV evaluation * Criteria for Service i.Change in Meds ii.Four meds or more iii.Significant Adjustment iv.Professional need

11. Changes to DMR service Revisions to DMR paperwork Promotion of the DMR service for patients transferring to or between care homes

12. Add copy of new DMR form here

15. ABUHBCVUHBHDHBBCUHBABMUHBPTHBCTHBWales Total DMR Jan 2014 10258681425813105546 DMR Jan 2015 152116105149882483717 Range 1- 1141-1011- 1251-1401- 1351-391-118 Contractor s delivering service 63584684631250376

16. Discharge Medicines Review Service Contractor Top tips – Involve the whole team – Use your delivery driver

17. Discharge Medicines Review Service Matthew – Lloyds, Pembroke: Using Counter staff to listen that patients have been in hospital Counter staff get the consent form signed and “sell the service” Phoning patients when receiving a fax to get “preliminary consent”

18. Discharge Medicines Review Service Promotion of the service – If a customer walked into your pharmacy who had just been in hospital would they know to tell your team? – Posters/ leaflets – Badges

19. Discharge Medicines Review Service Local Promotion of the service: – Talk to your local surgeries – Attend local events – Talks to local groups

20. Discharge Medicines Review Service Working in Partnership ‘Alone we can do so little, together we can do so much’ - Helen Keller ‘Coming together is a beginning. Keeping together is progress. Working together is success.’ –Henry Ford

21. Discharge Medicines Review Service Working in Partnership Update from Hywel Dda – mTED – DMR leaflets – Posters – Respond to requests from community pharmacies

22. Discharge Medicines Review Service Working in Partnership Update from Powys LHB – Concern regarding low numbers in Powys

23. Discharge Medicines Review Service Working in Partnership WG Project – Building upon the CAS application in BCU and Cwm Taf – Enable pharmacies to access patient’s DAL electronically and conduct an electronic DMR within the same application – Running in 10 pharmacies in Cardiff as first phase of implementation from 24 th March

24. Discharge Medicines Review Service Workshop How would you describe a DMR a patient ? How would you describe a DMR to a carer either in the community or in a nursing or care home setting ? How would you engage with another healthcare professional to ensure appropriate information was shared about a DMR ?

25. Discharge Medicines Review Service Workshop What is reality for delivering DMRs in your pharmacy? – What is working well? – What are the barriers? – What are the solutions to any barriers?

26. Discharge Medicines Review Service Next Steps There really is so much potential for this service Engagement with patients Engagement with tertiary care groups Engagement with secondary care Sharing what you have heard with others, become involved in the projects as they come to your locality, become an advocate and share DMR stories across sectors, share best practice with others What could you do?