1. Final exam Revision

2. Process Book

3. All parts of the organization are operations. Explain and use Khats & Khan view.

4. Ch 1 & 2 Effective operation management 1-a smooth customer flow; 2-a clean, well-designed environment; 3-sufficient goods to satisfy demand; 4-sufficient staff to serve customers and stock the warehouse; 5-an appropriate quality of service; 6-a continuous stream of ideas to improve its, already impressive, operations performance. Major functions in organization Transformation model And chapter 1

5. Q 1 Explain Porter’s Value Chain Model and discuss its importance for comparing one organization with another and examining linkage between the value chains of organizations in the same value system (the firm, suppliers, channels, and buyers)

6. Answer ch 5 Identify value chain Explain the primary ( inbound, operation, outbound, marketing and sales, services) Explain support activities ( Procurement, technology development, HR, firm infrastructure) Linkage Drawing Example.

7. Q 2 Using B-200 materials, explain why successful reverse logistics is important in achieving customer satisfaction.

8. Answer ch 12 Recall classes (immediate risk, risk, …) Locating the products Warranty cards Effective retrievals (with customer, suppliers, middleman) Effective recall strategy should focus on transportation, coordinators to senior position, time management reduce coast, …)

9. Q3 Discuss the following statement: “logistics is a concept which if adopted and practiced in business organization can simultaneously add value for customers and lower costs for the organization”

10. Answer ch 11 Gain competitive advantage through logistics focus on both value advantages and productivity advantages. The productivity advantage gives a lower cost profile to have greater sales value and the value advantage gives the product a differential "plus" over competitive offerings The scope of logistics spans the organization, from the management of raw materials, right through to the delivery of the final product. Supply chain management covers the flows of goods from supplier through manufacture and distribution chain to the end user The difference between logistics management and supply chain management challenging are in the area of logistics:  The customer service explosion  Time compression  Globalization of industry  Organizational integration

11. Q List, Explain and discuss the different concepts which might underpin an organization’s marketing activities.

12. Answer ch 6 Identify marketing ….. Not market ?!? Explain the 5 concepts ( marketing philosophy) Production, product, selling, marketing, and social marketing) Selling and promotion are a part of marketing mix ( needs, wants, demand, products; value and satisfaction; exchange, transactions and relationships; and markets) Goal of marketing system Marketing challenge

13. Q List and explain all the steps in the Order Management Cycle (OMC) and discuss their importance as a system to the success of the company.

14. Answer ch 14 STAGES OF THE OMC FOUR KEY PROBLEMS How to fix an OMC

15. Organization

16. Q 1 Online the main differences and similarities between the classic theories of bureaucracy of Weber, Durkheim and Marx. Ch 6,7

17. Q 2 Discuss and explain the different types of organization restructuring. Explain why restructuring can be good to the bureaucracy?

18. Ch 11. De-structure Organization *SBUs Divisionalized Structure Bureaucracy Large Size Small DecentralizedCentralized Autonomous Directive Rules *Strategic Business Unit: smaller part of a company set up to perform a specific task. The SBU has its own business strategy, objectives and competitor and these will often be different from those of the parent company.

19. Q Discuss the key changes beyond conventional organizational boundaries

20. Network & Virtual Organization Strategic Outsourcing Supply Chain Management Bureaucracy Task based controlPerformance Based Control Open MarketHierarchy External Internal Relation Ch 12 Diversified Focused

21. David Needle wrote about organizational aspects of business, mainly the organizational culture and the structure. Discuss these two concepts, show their types and their importance to the organization.

22. Answer Ch 1 Definitions and types of both Structure ( definition, factors= size technology environment / types holding matrix ……) Culture (power, task, ……)