1. S-Bahn Munich - A practical example of commuter passenger services of Deutsche Bahn AG The Challenges and Solutions of Freight and Passenger Railway Transport in Latin America and the Caribbean 2009, November 9th – 14th Sao Paulo, Brazil Sao Paulo, 10.11.2009 DB Regio AG, S-Bahn Munich S-Bahn Munich Christoph Dahlmann

2. 2Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 1. 2. 4. S-Bahn Munich position within the Deutsche Bahn Group S-Bahn Munich history, facts and figures S-Bahn Munich operations (planning, execution, maintenance) Contents 5. Future issues 3. Financing and public service contract

3. 3Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009

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5. 5 DB Regional: Close to the market and decentralised

6. 6Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 1. 2. 4. S-Bahn Munich position within the Deutsche Bahn Group S-Bahn Munich history, facts and figures S-Bahn Munich operations (planning, execution, maintenance) Contents 5. Future issues 3. Financing and public service contract

7. 7Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 S-Bahn Munich – 37 years of successful operations 1960 – 1965 Initial idea and construction plans for a rapid transit system – “S-Bahn“ – in Munich 1965 – 1972 Financing agreement between Federal German government, Bavarian government of, City of Munich and Deutsche Bundesbahn; construction of core route tunnel 1972 Inauguration of S-Bahn for Munich Olympics 1972 - 2000 Infrastructure upgraded and expanded 2000 - 2005 New class ET 423 traction units 2004 Introduction of 10-min services on 5 lines

8. 8Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 S-Bahn Munich played a decisive role in shaping the development of the Greater Munich Area S-Bahn Munich facts and figures 1000 trains per day 20.3 million train-km p.a. 3.3 billion p-km p.a. 800,000 passengers per day 1000 employees 238 vehicles 10 S-Bahn lines 148 stations 442 km track Fastest S-Bahn system in Germany: average 50km/h Core route is one of the busiest railway lines: 30 train paths / h / direction

9. 9Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 9 Rolling stock: + 135% Train kilometres: + 207% Core route load: + 66% Network length: Network length: + 22% Dynamic development of Munich S-Bahn since 1972: the advantages over using private cars are having an effect

10. 10Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 Compared with the status before commissioning the S-Bahn, passenger figures have increased by around 400% Quellen: Pospischil, MVV + 380 % +400%

11. 11Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 The objective of S-Bahn Munich is to continue to raise the share of S- Bahn users in total traffic in the Greater Munich Area S-Bahn Munich will become simpler… …by improving sales, customer information, range of services etc. S-Bahn Munich will become more comfortable and convenient… … by improving transport products, punctuality, cleanliness, vehicle fittings and furnishings, safety and security, barrier-free access, services etc. S-Bahn Munich will become more cost-effective… … by improving IT support, process automation, energy saving etc. S-Bahn Munich will become more attractive to customers…. … by improving safety and security, incident management, punctuality, environment protection etc. New passengers can only be won if the attractiveness of the S-Bahn system continues to improve compared with alternative transport modes.

12. 12Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 1. 2. 4. S-Bahn Munich position within the Deutsche Bahn Group S-Bahn Munich history, facts and figures S-Bahn Munich operations (planning, execution, maintenance) Contents 5. Future issues 3. Financing and public service contract

13. 13Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 S-Bahn Munich revenues are dependent on two pillars – ordered services market and passenger market Public service contract between Free State of Bavaria and S-Bahn Munich in force until 2017 Bavarian government orders services from S-Bahn in defined quantity and quality Ordering party pays a fee for each train-kilometre ordered and provided Penalties payable for insufficient quality (monthly/annual target values) Deductions for non-performed train- kilometres (e.g. construction work, disruptions etc.) Revenue shares from ticket sales in the transport association fare area Apportionment of revenues is currently based on a key agreed between the transport association members (S-Bahn, underground, regional buses etc.) In future, revenues apportioned on the basis of a flexible, performance- based key: number of passengers and passenger-kilometres S-Bahn Munich revenues Ordered services marketPassenger market

14. 14Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 The 10 S-Bahn Munich lines are the backbone of mobility in the Munich transport and fare association (MVV)

15. 15Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 The fare system is geared to passenger requirements Tickets available in Munich transport association Single ticket Short trip Stripe ticket Day tickets Children’s day ticket Weekly and monthly ticket Congress Ticket Transport of bicycles and tandems

16. 16Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 1. 2. 4. S-Bahn Munich position within the Deutsche Bahn Group S-Bahn Munich history, facts and figures S-Bahn Munich operations (planning, execution, maintenance) Contents 5. Future issues 3. Financing and public service contract

17. 17Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 Integrated IT systems are essential for controlling the complex processes for operations planning and execution Time slot/ train Vehicles Train crew Main- tenance Vehicle provision Software 1 Train schedulin g Turn- around planning Shift/duty roster planning Planning train movement Execution of train movement Traffic manage- ment Customer inform- ation Product manage- ment Software 2 Software 3 Software 4

18. 18Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 The planning objective is to provide optimum operations despite conflicting requirements (undertakings, customers, etc.) and obligatory elements (infrastructure, resources, vehicle technology etc.)

19. 19Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 A high number of influencing factors make operations management highly complex and also affect the quality of operations Operating system Punctuality Availability Reliability Government orders - Major events - Bomb alarms - Federal Railway Office Human resources Construction sites Meteorological influences General technical conditions - Command/control technology - Vehicles Interventions in railway operations - Suicides - Emergency medical operations - Persons on the track Infrastructure - single tracks - mixed operations Passenger demand and behaviour

20. 20Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 The challenge of operational disruptions – managing highly complex situations with standardised incident management programmes

21. 21Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 The S-Bahn Munich fleet – Class ET 423  Fleet size: 238 vehicles  Manufacturer: Bombardier  Rated output : 2350 kW  Maximum speed : 140 km/h  Length over coupling: 67.4 m  Seats: 192 (incl. standing passengers: 544)  Configuration: short, full and long trains  Environment protection: brake energy is returned to overhead line grid  Train control system: continuous train control (CTC) for very small headways  Passenger comfort: air-conditioning  Passenger information: external displays, destination display, automatic announcements using digital PA system  Security: glass partition to driver‘s cab, emergency communication devices, end-to- end access

22. 22Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 Integrated vehicle handling: S-Bahn vehicle cleaning, maintenance and preparation for boarding – concentrated at Steinhausen depot Photo: Jobst, S-Bahn Munich repair shop storage tracks stabling tracks exterior cleaning facility subsequent interior cleaning facility

23. 23Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 1. 2. 4. S-Bahn Munich position within the Deutsche Bahn Group S-Bahn Munich history, facts and figures S-Bahn Munich operations (planning, execution, maintenance) Contents 5. Future issues 3. Financing and public service contract

24. 24Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009

25. 25Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 Raising service standards Multi-lingual passenger information Multi-lingual user menus in ticket machines Improving airport connections Optimising vehicle turnaround Energy-saving driving patterns by train drivers Energy optimisation at repair depots Product improvements (i.e. infrastructure improvements) Raising quality Lowering costs and raising revenues Raising customer satisfaction Raising employee quality and satisfaction Strengthening region- al presence / lobbying Increasing security Improving passenger information Vehicle redesign Extending barrier- free access Raising employee loyalty Health programme for employees S-Bahn Munich is getting ready for the future Making S-Bahn competitive:

26. 26Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 Thank you for your attention

27. 27Deutsche Bahn AG, S-Bahn Munich, Christoph Dahlmann, 10.11.2009 Backup Contents