1. Using your ENA Connect Phone Polycom IP 321/331/335

2. 2 Getting to know your IP 321/331/335 Mute Button Speaker Button Line keys – this is a 2 line phone Dial Button Menu Button Soft Keys Navigation arrows: Left arrow will take you to previous menu

3. 3 Buttons versus Soft Keys Throughout this training and in the user guides, we will refer to both Buttons and Soft Keys Buttons: Refers to the physical buttons on the phone. These vary depending on the phone model, but are labeled with the name of the function they perform. They always perform the same function. Soft Keys: Refers to the keys that appear below the LCD screen on your IP Phone. These are called “soft” because the function they perform changes depending on the state of the phone. You will notice different options appearing on the soft keys when you are on-hook versus on a call, as well as when you are using the soft keys to perform certain tasks.

4. 4 Placing a call Preferred Method (like a cell phone) –Enter number, with handset still in cradle, and –Pick up handset (you will be in handset mode), OR –Press “Dial” button (you will be in speakerphone mode) Option 2: –Pick up handset and dial the number –NOTE: Dialing this way, there is an inter-digit timeout. If you wait too long between entering the digits for the number you want to call, the system will think you are done entering digits and attempt to dial the numbers you have entered so far

5. 5 Placing a Call (cont’d) You do *not* need to dial “9” to get an outside line You do *not* need to dial “1” before making a long distance call If you do dial “9” to get an outside line, or “1” for a long distance number, don’t worry, the call will still go through

6. 6 Answering a call Pick up the Handset Press the Speaker button Press the Headset button (if applicable) Press the Line key for the line that is ringing (this will activate the speakerphone) Answer, Ignore or Reject soft key –Answer soft key will answer the ringing line and put your phone in speakerphone mode –Ignore soft key will silence the ringing, but the user can still see the call ringing at the phone and answer it –Reject soft key will stop the call from ringing at your phone and either send it to Voicemail or the next number in your call forwarding sequence, if you have one set up. You may need to press the “more” soft key to see this option

7. 7 Answering multiple calls If you are on line 1 and another call comes in, it will ring on line 2 –You will hear a beep and the LED next to line 2 will flash Press the Line 2 button to answer that call. This will automatically put the party on line 1 on hold –If you are done with the party on Line 1, you can press the “End Call” soft key before answering the second call Use the Line Buttons to toggle back and forth between the active calls you have. The LCD screen will update to show you who is on each line When you are done with a call, press the “End Call” soft key to disconnect that call.

8. 8 Calling from your Call Lists: IP 321/331/335 Press the Menu button, select Features, then use the down arrow on the silver disk, to get to Call Lists, then use the down arrow to select the call list you would like to view To call someone back using your call lists, access them as noted above. Use the arrows to select the contact you want to call and then press the Dial button Note: to quickly access your “Received calls” you can use the Callers soft key The silver disk also acts as a short cut to your call lists: –Down arrow is your received calls –Right arrow is your placed calls

9. 9 Setting Up Your Voicemail The first time you call into your voicemail, you will be asked to: –Change Your PIN The default PIN for all new users is 1111# Your new PIN can be between 4 and 15 digits –Record Your Name Announcement –Record Your Greeting Please do ALL THREE! –If you don’t record your name announcement, then callers will not be able to access you in the Dial By Name directory of the Auto Attendant –If you already accessed your mailbox for the first time and didn’t record your name announcement and/or greeting, you can do it now, but logging into your mailbox, choosing 9 for User options, 1 for Greetings/Name Announcements, 1 to record your Greeting and 2 to record your Name Announcement

10. 10 Checking Voicemail: IP 321/331/335 How to know you have new messages: –Red Indicator light will blink –An Envelope icon will appear next to your extension number on the LCD screen –When you pick up the handset you will hear stutter dial tone To check your messages –Press the VMail soft key, and enter your PIN –If you perform the above steps from an ENA Connect phone in your organization (other than your own) press * when asked for your PIN, then enter your mailbox number and PIN –From a phone outside your ENA Connect system, dial your number and press * when you hear your voicemail greeting. You may need to access your number by using the Dial by Name Directory off your school’s Auto Attendant

11. 11 Using Voicemail When listening to your Messages –Option 1 = Replay the message –Option 2 = Save the message (messages will be saved for 60 days) –Option 3 = Delete the Message –Option 4 = Forward the message to another subscriber on the system Record an introduction to the forwarded message Press 6 to add recipients Press 2 to Send –Option 5 = Reply to Message –Option 6 = Plays envelope information for that message only Note: if you don’t want to hear the Envelope information before your messages are played, you can turn that off in your user options. From the main menu, choose 9 for User Options, then 3 for Message Playback Options, then 2 for Envelope Information Playback

12. 12 3-way Conference You can Conference 3 people (including yourself) During an active call, press the Conf soft key Enter the number of the person you want to bridge in –Note: the first person is on hold during this time When that person answers, hit the Conf soft key to join all parties together If you would like to “split” the conference into two separate calls, you can press the split soft key.

13. 13 Transferring a call: IP 321/331/335 Blind –Answer call –Press Trans soft key –Press Blind soft key –Enter the number you want to transfer to –Press the Dial Button Consultative –Answer call –Press Trans soft key –Enter the number you want to transfer to –Announce the caller (the caller is on hold during this step) –Press Trans soft key again to complete the transfer Directly to Voicemail –Answer call –Press Trans soft key –Press Blind soft key –Dial *90 and extension –Press the Dial Button

14. 14 Applications: IP 321/331/335 Press the Menu button, then select Applications –Choose either Apps Continue or Apps Home Applications allows you to view the following –Weather Current weather Weather forecast Weather alerts –Admin Provisioning

15. 15 Adding a contact as a star code speed dial For contacts that you call often, you may want to make them a star code speed dial –From the phone: Dial *74 *, where is a two digit number between 01 and 20, and is the number to assign to the speed dial. Recommend dialing this string with the handset on hook and then pressing the “Dial” button. The system will play a confirmation message that your speed dial has been accepted Note: This function can also be performed in the portal

16. 16 Call Forwarding – From the Phone Main types of Call Forwarding –*72 – Unconditional Call Forward (*73 to reset) –*92 – Call Forward on No Answer (*93 to reset)

17. 17 Redial To Redial the last number you called press *00