1. Business Vocabulary

2. standard (adj)  Usual, common, customary A CD player is standard in all new cars.

3. optional (adj)  Not customary, left to your choice A CD player is standard in all new cars, but an IPOD connection is optional for $99.

4. enclosed (verb)  To insert in the same envelope or package Please find enclosed a bill with your order.

5. submit (verb)  To give something for approval I submit this idea to you. If you like it, you may use it.

6. routine (noun)  Normal procedure, everyday practice A 9:00 meeting is part of our office’s normal routine.

7. procedure (noun)  How any action or conduct in a business should take place. After making a sale, we send a letter of thanks to the customer, then we call in 6 months to see if they need any assistance. This is the normal procedure.

8. inconvenience (noun)  Something that causes discomfort or trouble We are sorry for any inconvenience the delay in shipping may have caused.

9. secure payment (verb)  To receive payment for services We must secure payment from the customer this week. They can pay by credit card or check.

10. direct (adj)  Straightforward, candid, frank The language in your business letters shoud be direct. Tell them immediately what you want!

11. indirect (adj)  Opposite of direct; Not going in a straight line You may need to use indirect language to persuade your customer.