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2. 2 Sessions 1 and 2: Community Relations Moderator: Robert Klein, Founder and Chairman Safeguard Properties

3. 3 Panelists Joseph Moschetto, Freddie Mac Richard Monocchio, City of Chicago Heidi Coppola, REO Clearinghouse Dave Gatton, US Conference of Mayors Jim Rokakis, Cuyahoga County Joy Leonelli, LPS Nickie Bigenho, MCS Michael Halpern, Safeguard Properties Jeannie Fantasia, Bank of America Catherine Toppel, City of South Bend Sherri Johnston, AACE Brandon Kirkham, Compliance Connections PJ McCarthy, Fannie Mae Steve Bancroft, City of Detroit Michael Foreman, CoreLogic John Carter, City of Dayton

4. 4 ARS Question: Which tool has proved to be most effective in working collaboratively to best protect vacant properties and communities? A. Direct communication with the right parties B. Enhancements implemented by property preservation companies to better bridge the gap between cities and servicers C. Participation in outreach and educational events

5. 5 ARS Question: How often do you or a member of your team reach out to representatives from either servicing or code enforcement departments for resolution? A. Never—field services companies perform this function smoothly for us B. Not very often, only when they call us C. Regularly and with open, two-way lines of communication

6. 6 Code Enforcement Outreach Opens a two-way line of communication between communities and the mortgage servicing industry Shares the industry’s best practices, roles and responsibilities pre-sale vs. post-sale

7. 7 Code Enforcement Outreach Protects the servicer’s collateral interest and portfolio Prevents vandalism Eliminates blight

8. 8 ARS Question: How many of you participate in the MERS ® Initiative, either through iReg or as an active member? A. We register all of our loans on MERS ® B. We register vacant properties, both pre-sale and REO on MERS ® C. We register only vacant REO properties on MERS ® D. What is MERS ® ?

9. 9 Compliance Connections Increases efficiencies through workflow designed specifically for code violations Speeds processing through early notification and real-time communication

10. 10 Compliance Connections Improves resolution by fostering collaboration and partnership between municipalities and servicers Enables comprehensive monitoring of violation activity across an entire enterprise Reduces penalties, fines, liens and related servicing costs

11. 11 ARS Question: Which strategies do you find most effective in addressing the growing volume of REO properties? A. National programs to streamline the disposition process B. The establishment of public-private partnerships C. Relationships to ensure that the property is maintained and that market value is preserved D. Still looking…any ideas?

12. 12 National Community Stabilization Trust & REO Clearinghouse Offer a direct connection between communities and servicers Provide outlet for the disposition of low value properties Offer an alternative for properties during the foreclosure process, prior to REO

13. 13 National Community Stabilization Trust & REO Clearinghouse Return properties to productive use Offer a viable tool for addressing targeted markets, properties Promote neighborhood revitalization and stability Mitigate costs—fines, outstanding bills, and taxes

14. 14 Land Banks Provide an outlet for servicers to release properties Offer an alternative to “walk-aways” Provide boader stabilization of weak markets

15. 15 Public-Private Partnerships Leverage impact of NSP with private capital Fast-track foreclosure Prevent vacancies Utilize single-family scattered-site rentals to prevent vacancy

16. 16 Public-Private Partnerships Offer a viable tool for addressing specific markets Restore and maintain markets

17. 17 ARS Question: Give us a snapshot of your outreach to homeowners. A. We work with local foreclosure prevention counseling agencies B. We lead and/or participate in neighborhood workshops C. We are reviewing new strategies and programs to keep borrowers in their homes

18. 18 Innovative Programs First Look, rental programs, auctions targeting first-time homebuyers Neighborhood Stabilization Program concepts Short sales Note transfers FLOOR

19. 19 ARS Question: If you had to pick only one, what is the single most positive outcome that has resulted from the establishment of partnerships? A. Noticeably enhanced cooperation through a mutual exchange and understanding B. A reduction in the number of code violations issued C. Mitigation of fees, fines, or liens D. Retaining market values

20. 20 What Did We Miss? Audience feedback on additional ideas and strategies