1. 9.1 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Goals  Examine the Windows Server 2003 network printing environment  Install a network printer  Control access to printers  Create a printer pool  Set printer priorities  Monitor printer performance  Publish printers in Active Directory  Troubleshoot printer problems

2. 9.2 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Introducing the Windows Server 2003 Network Printing Environment  Network administrators must manage network printing, printer availability, and printer security  A shared printer is an object that can be shared with other network users  Print devices  Can be attached to servers or client workstations  Can connect directly to the network with no attached computer (Skill 1)

3. 9.3 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Introducing the Windows Server 2003 Network Printing Environment (2) Microsoft’s printing terminology  Printer: The software interface that delivers the request for service from the operating system to the physical print device  Print device: The physical hardware that actually prints data  Print server: A computer, such as a Windows Server 2003 computer, that is connected to and sharing one or more print devices; used to print documents and to manage the printers on a network  Printer driver: The software that contains the information used by the operating system to convert the print commands for a particular model of print device into a printer language such as Printer Control Language (PCL) or PostScript (Skill 1)

4. 9.4 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Introducing the Windows Server 2003 Network Printing Environment (3) Microsoft’s printing terminology  Spooling: Refers to the process of caching the print request to a hard disk, which releases the application quicker  Spool: A folder where converted print jobs are stored before they can be printed  Print queue: A list of print jobs from different workstations that is stored on the spooler of the print server  Graphics Device Interface (GDI): Controls the creation of any visual output for the operating system, either to the monitor or to the printer (Skill 1)

5. 9.5 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Introducing the Windows Server 2003 Network Printing Environment (4)  A print device can be accessed through a print server  Using a local print device  Using network print devices  The principal distinction between network printers and local printers, in Microsoft terminology, is where the spooling takes place  Local printers spool to a location on the local hard disk  Network printers spool to a location on the network print server (Skill 1)

6. 9.6 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-1 Documents in a print queue (Skill 1)

7. 9.7 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-2 The Advanced tab in the Print Server Properties dialog box (Skill 1)

8. 9.8 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-3 The Server Properties command on the File menu in the Printers and Faxes window (Skill 1)

9. 9.9 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-4 The Edit String dialog box (Skill 1)

10. 9.10 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-5 Running Print commands at the command prompt (Skill 1)

11. 9.11 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Installing a Network Printer Creating a network printer  Install the printer locally on the computer that is to become the print server  Share the printer to make it accessible to users over the network  Connect the print device to the local print server  Install the printer software (the printer)  To install local printers, use the Add Printer Wizard on your local computer (Skill 2)

12. 9.12 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-6 The Add Printer Wizard (Skill 2)

13. 9.13 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-7 Selecting a printer port (Skill 2)

14. 9.14 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-8 Assigning a printer name (Skill 2)

15. 9.15 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-9 Sharing a printer (Skill 2)

16. 9.16 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Installing a Network Printer (2)  Sharing print devices  If you want a member server to connect to a print server on a network, use the Add Printer Wizard to create a logical printer that will connect to the shared print device  You can also use My Network Places to locate and connect to a shared print device, or the Run command on the Start menu and enter the UNC pathname in the Open text box  Network-interface print devices  Many organizations today have network-interface print devices that connect to the Internet using a network interface card (NIC)  For these devices, which are not attached to a print server, you must configure a TCP/IP port to enable communication over the network (Skill 2)

17. 9.17 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-10 Creating a new standard TCP/IP port (Skill 2)

18. 9.18 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-11 The Add Port screen Enter either the IP address or FQDN for the print device (Skill 2)

19. 9.19 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-12 The Printer Ports dialog box Click to start the Add Standard TCP/IP Port Wizard (Skill 2)

20. 9.20 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-13 The Add Standard TCP/IP Port Wizard (Skill 2)

21. 9.21 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Controlling Access to Printers  For security reasons, you may decide to restrict certain types of printer usage to certain users  Printer permissions  Restrict who can print to a printer  Restrict who can manage a printer  Restrict who can manage the documents sent to a printer (Skill 3)

22. 9.22 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Controlling Access to Printers (2)  Printer permissions are assigned on the Security tab in the printer’s Properties dialog box  Types of permissions  Print  Users can connect to a printer and send it print jobs  They can also pause, resume, restart, or cancel their own print jobs  Manage Documents  Users can pause, resume, restart, and cancel all other users’ printing jobs  They can connect to a printer and control job settings for all documents, but they cannot control the status of the printer  Manage Printers  The highest level of access  Grants a user administrative control over a printer  Users can pause and restart the printer, share a printer, change printer permissions, change printer properties, change printer drivers, or delete a printer (Skill 3)

23. 9.23 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-14 Assigning printer permissions Used to specify the settings for a printer, such as the tray assignments Used to specify the availability hours for the printer, set printer priority, install a new printer driver, change spool options, and manage printed documents (Skill 3)

24. 9.24 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-15 Changing the ownership of a printer The Print Operators group is now the owner of the printer (Skill 3)

25. 9.25 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-16 Selecting a user or group to whom printer permissions will be assigned (Skill 3)

26. 9.26 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-17 Resuming all print jobs (Skill 3)

27. 9.27 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-18 Pausing a single document (Skill 3)

28. 9.28 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-19 Canceling all documents (Skill 3)

29. 9.29 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Creating a Printer Pool  A printer pool is a single printer on a print server that is associated with multiple physical print devices  All print jobs that the print server receives are distributed equally among the available print devices  Print jobs that are sent to a printer pool are directed to the least busy print device in the pool  Use printer pooling when you have a number of the same type or similar types of print devices, which all use the same driver so that they all understand the same set of commands (Skill 4)

30. 9.30 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Creating a Printer Pool (2)  Creating a printer pool  Use the Ports tab on the Properties dialog box for the printer  At the bottom of the tab, select the Enable printer pooling check box  Select all of the ports to which you want the logical printer to print (Skill 4)

31. 9.31 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-20 Enabling printer pooling To create a printer pool, you must have a number of the same type or similar types of print devices, which all use the same driver (Skill 4)

32. 9.32 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-21 Adding printers to a printer pool Click to open the Printer Ports dialog box where you select Standard TCP/IP Port and click the New Port button to initiate the Add Standard TCP/IP Port Wizard; you can then install and configure the port so that the logical printer will send its instructions to an IP address rather than a local port (Skill 4)

33. 9.33 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Setting Printer Priorities  You set printers as high-priority or low-priority to control the order in which their print jobs will be sent to the print device  When multiple printers have print jobs in the spool that require printing on the print device, the printer with the highest priority will print first  For example, you can create two logical printers that will both print to the same physical device  One group of users can be assigned to use the first logical printer, and a second group, whose jobs you want to take precedence, can be assigned to use the second logical printer  The second logical printer will be assigned a higher priority so that its print jobs will be completed first (Skill 5)

34. 9.34 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Setting Printer Priorities (2)  Print jobs sent by higher priority printers  Bypass the queue of documents in the lower priority printer spool  Are sent to the print device first  To set the priority for a printer, use the Advanced tab on the Properties dialog box for the printer.  The highest priority value is 99 and the lowest is 1  If you do not change the default priority setting, any printer with a priority from 2-99 will have its jobs sent to the print device first  Use the Available from option button to make a printer available only at certain times, which may be useful if you have a user or group that has a large volume of low-priority printing jobs (Skill 5)

35. 9.35 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-22 The General tab in the Properties dialog box Used to set additional properties for printing, such as setting portrait or landscape orientation as the default, printing on both sides of the paper by default, the default paper source if the printer supports special trays, and the color, print quality and effects settings, depending on the capabilities of the print device Click to verify that the printer is working (Skill 5)

36. 9.36 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-23 Setting printer priority Makes the system compare the printer setup to the document setup to determine if they are compatible; if not, the print job will be put on hold Allows jobs that have completed spooling to be printed, no matter what their priority is, which is useful in high-volume environments so that the printer will not be idle while waiting for lengthy jobs to spool Keeps documents in the spooler after they have printed so that administrators can recreate a printout that has been damaged by a printer jam or other mishap (Skill 5)

37. 9.37 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-24 Setting printer permissions for a group Click to verify that the user, group, or built-in security principal object name you have entered exists in the domain (Skill 5)

38. 9.38 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Setting Printer Priorities (3) Down-level Windows clients  To install print drivers for down-level Windows clients, use the Additional Drivers button on the Sharing tab in the Properties dialog box for the printer  Windows clients  Itanium machines running Windows XP and Windows Server 2003  X86 computers running Windows 2000, Windows XP, and Windows Server 2003  x86 computers running Windows 95, 98, and Me  x86 computers running Window NT 4.0 (Skill 5)

39. 9.39 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-25 The Advanced tab in the Properties dialog box for a printer Select this option if you do not want documents to print until they are completely spooled; this option is used for documents that are assigned a low priority so that those with a higher priority will start printing right away Select this option so that the document will not spool and printing time will be decreased; this option is used with programs that have their own spooling process (Skill 5)

40. 9.40 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-26 Verifying an object (Skill 5)

41. 9.41 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-27 The Additional Drivers dialog box (Skill 5)

42. 9.42 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Monitoring Printer Performance  Administrators must monitor the printers on a network so that they can judge their performance  System Monitor  Allows you to view important data about the usage of hardware resources  Allows you to monitor the activity of system services  Monitoring performance  The main object you use to monitor printing is the Print Queue object because it is the key indicator of a printer’s performance  You can choose different performance counters, such as Bytes Printed/sec, Job Errors, Jobs, and Total Pages Printed to monitor the speed, errors encountered, current workload, and total printed output, respectively  The Print Queue counters are reset when either the print server or the spooler service is restarted (Skill 6)

43. 9.43 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-28 Monitoring printer performance Current number of jobs in the print queue The number of bytes per second printed on the print queue Total number of pages printed through GDI on the print queue since the last restart Total number of job errors in print queue since the last restart (Skill 6)

44. 9.44 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-29 Adding counters to monitor printer performance (Skill 6)

45. 9.45 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-30 Examining printer performance with the System Monitor (Skill 6)

46. 9.46 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Publishing Printers in Active Directory  Active Directory publishes a PrintQueue object for each printer you install on a Windows 2000 Server or Windows Server 2003 print server in the directory by default  The PrintQueue object contains a subset of the information that the print server stores for a printer  If you change the printer configuration on the print server, the change propagates to Active Directory (Skill 7)

47. 9.47 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Publishing Printers in Active Directory (2)  The PrintQueue object is stored in the computer object for the print server  To view the PrintQueue objects and other sub-objects  Open the View menu and select the Users, Groups, and Computers as containers command  Open the Computers folder and select any computer to display its sub-objects (Skill 7)

48. 9.48 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-31 The Users, Groups, and Computers as containers command (Skill 7)

49. 9.49 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-32 Viewing PrintQueue objects in Active Directory PrintQueue objects for published printers (Skill 7)

50. 9.50 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-33 The Properties dialog box for a published printer The features listed here can be used to conduct a search for the printer object (Skill 7)

51. 9.51 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-34 The Search Companion pane in the Search Results window Click to display the Printers, computers, or people option, and then select A printer on the network to open the Find Printers dialog box (Skill 7)

52. 9.52 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-35 Finding a printer based on a feature The published printer is located based on the capability to print double- sided (Skill 7)

53. 9.53 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Publishing Printers in Active Directory (3)  To publish a pre-Windows 2000 printer that has been installed and shared, you can create a printer object  A printer object is an object pointing to a printer on a server  You can also use the Pubprn.vbs script to publish a printer  Group Policy for enabling printer location-tracking  Applies to the Windows Server 2003 printing environment  Searches for and find printers at a specific location  To enable printer location-tracking for a domain, use the Group Policy Management console  To use printer location-tracking, Active Directory must be installed on the network, and there must be more than one site and subnet  The IP addressing scheme must fairly closely match the physical network layout  Client computers must be able to query via LDAP2 or later (Skill 7)

54. 9.54 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-36 Publishing a pre-Windows 2000 printer (Skill 7)

55. 9.55 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-37 The Find Printers dialog box When you enable printer location- tracking, a Browse button is added next to the Location field (Skill 7)

56. 9.56 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-38 Enabling the Pre-populate printer search location text policy You enable this group policy to enable printer location-tracking (Skill 7)

57. 9.57 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-39 Enabling printer location-tracking (Skill 7)

58. 9.58 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Troubleshooting Printer Problems  Problems in the network printing environment may occur for various reasons ranging from a broken network connection to the installation of an incorrect printer driver  Printing problems can arise on the user’s workstation or on the print server (Skill 8)

59. 9.59 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Troubleshooting Printer Problems (2) Preliminary steps  Check whether the local devices are plugged in and properly connected  Check the cables and make sure the power is on  Check the paper and toner  Try printing a test page  If you cannot print a test page, try recreating the printer on the client, reinstalling the print driver, and terminating and re-sharing the printer on the print server  Check the print queue for stalled print jobs  If nothing is listed under Status (waiting, paused, or printing), it is likely the print job has stalled (Skill 8)

60. 9.60 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Troubleshooting Printer Problems (3)  Make sure the print spool service is running (open the Services snap-in in the Administrative Tools folder)  Stop and restart the Print Spooler service to clear all print queues on the server  Make sure there is enough disk space for spooling on the print server and the print server (75 MB or more is recommended) (Skill 8)

61. 9.61 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Troubleshooting Printer Problems (4)  Problems that may occur when you are trying to print a document  The print device is offline  The user receives an access denied, cannot access printer, or no access available message  Documents print incompletely or contain junk characters  Your documents do not print, but other users can print their documents  Documents do not print correctly  Documents do not reach the print server (Skill 8)

62. 9.62 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-40 Designing the network printing environment (Skill 8)

63. 9.63 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Figure 9-41 Stopping the Print Spooler service (Skill 8)

64. 9.64 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Troubleshooting Printer Problems (5) Print server problems  If the problem is not with your workstation and other users are facing similar problems, then the problem is likely with the print server  Problems may occur if the print server is not using the correct printer driver or if it does not have enough hard disk space for spooling  To troubleshoot print server problems, open the Event Viewer on the print server and examine the error messages in the System log  Also open the Print Server Properties dialog box from the Printers and Faxes Window (Skill 8)

65. 9.65 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers Troubleshooting Printer Problems (6)  The print server is the source of the problem if the following problems arise:  The hard disk of the print server starts thrashing and documents do not reach the print device  When you install a printer on the print server, the test page does not print  Several users receive error messages asking them to install a printer driver  Windows Server 2003 includes a Troubleshooting section in the Help and Support Center to help you solve printer problems (Skill 8)

66. 9.66 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers (Skill 8) Figure 9-42 The Drivers tab in the Print Server Properties dialog box Use to delete a printer and remove it from the system Use to reinstall the printer driver Use to initiate the Add Printer Driver Wizard

67. 9.67 © 2004 Pearson Education, Inc. Exam 70-290 Managing and Maintaining a Microsoft® Windows® Server 2003 Environment Lesson 9: Installing and Configuring Network Printers (Skill 8) Figure 9-43 The Print Troubleshooter