1. talks! Straight Talk About Telecommunications for Your Organization February 18, 2010 Audio is only available by calling this number: Conference Call: 866-740-1260; Access Code: 6339392 Sponsored by

2. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 Using ReadyTalk Chat & raise hand Mute = *6, Unmute = *7 If you lose your internet connection, reconnect using the link emailed to you. If you lose your phone connection, re-dial the phone number and re-join. ReadyTalk support: 800-843-9166

3. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 You are being recorded… This seminar will be available on the TechSoup website along with past webinar presentations: –www.techsoup.org/go/webinars You will receive a link to this presentation, material and links. After the webinar, you can ask follow-up questions in the Telecommunications Forum: –http://bit.ly/dpsjiF Twitter hashtags: #techsoup

4. talks! Straight Talk About Telecommunications for Your Organization Presenters: Chris Shipley, Nutmeg Consulting Kevin Lo, TechSoup Global Sponsored by

5. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 Today’s Speakers Kevin Lo TechSoup Global Facilitating: Kami Griffiths, TechSoup Chris Shipley Nutmeg Consulting

6. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 Other ways to participate Audio web stream: http://radon.slserver.com:8162 http://radon.slserver.com:8162 Tweetchat (hashtag: #techsoup): http://www.tweetchat.com/room/techsoup http://www.tweetchat.com/room/techsoup Second Life: http://bit.ly/4uqrMahttp://bit.ly/4uqrMa Forums event (all day, so show up and post your specific questions) http://bit.ly/dpsjiFhttp://bit.ly/dpsjiF

7. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 What are some voice communication options? Voice Over Internet Protocol (VoIP) Plain Old Telephone Service (POTS) In-house Private Branch Exchange (PBX) Hosted/Virtual PBX Mobile Smartphones

8. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 How do they differ? Convenience Level of tech expertise needed for administration Scalability Cost Range of 'bells and whistles'

9. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 What are the pros and cons? http://www.flickr.com/photos/tomcochrane/3654279753/

10. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 What costs do we have to consider? Up front costs Recurring subscription fees Ongoing consultant fees

11. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 What’s the best way to go about shopping for a new phone system? http://www.flickr.com/photos/33224129@N00/3403436760/

12. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 What kinds of systems should be used by different types of organizations? Depends on how you use voice How your organization is funded Level of security needed How your general technology needs are met

13. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 How does the physical setup of an office factor into the choice of voice systems? Multi-sites Telecommuters

14. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 What network considerations are there when choosing a VoIP system? http://www.flickr.com/photos/adrianblack/3347525101/

15. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 Are services like Skype, Jajah, or Google Voice adequate? Consumer vs. Enterprise Reliability Ongoing costs Integrating mobile phones Call quality

16. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 Resources How Telecommunications Is Changing Work for Nonprofits How Telecommunications Is Changing Work for Nonprofits VoIP for Your Nonprofit Unified Communications Options for Nonprofits Unified Communications Options for Nonprofits

17. talks! Questions? Submit your questions using the chat box.

18. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 The Event Continues… Continue the conversation in the new Telecommunications forum: http://bit.ly/dpsjiF http://bit.ly/dpsjiF All-day, asynchronous (not live) forums event Show up anytime and post

19. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 Got a question we didn’t get to? Post your questions to the forums event: http://bit.ly/dpsjiF http://bit.ly/dpsjiF Our hosts will be on hand throughout the day to answer your questions. Need help? Email: community@techsoup.org community@techsoup.org

20. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 Get the Most Out of TechSoup At TechSoup, you’ll find a range of technology services to help your nonprofit: – Read helpful articles in our Learning Center – Request donated software, hardware, and online services – Join our community forums to learn from your colleagues – Browse upcoming events and conferences

21. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 Upcoming Webinars After the Crash: Tips on Data Recovery –Thursday, February 25, 11 a.m. Pacific Creating a Successful Computer Refurbishing Program –Thursday, March 4, 11 a.m. Pacific

22. Straight Talk About Telecommunications Conference Call: 866-740-1260 Access Code: 6339392 Thank you to our Webinar Sponsor! ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week. For more information: pages.readytalk.com/techsoup.html

23. talks! Thank you! Please complete the post event survey! Kami Griffiths, kami@techsoup.org, 415-633-9392