1. 1 Crowne Plaza Shenzhen Management Trainee Progrom 深圳威尼斯皇冠假日酒店管理培训生项目

2. 2 Why is it? The position exists to introduce the trainee to all aspects of hotel operations and in particular, the systems, procedures and philosophies of the Intercontinental Hotels Group. The Traineeship also includes structured supervisory experience, which exposes the trainee to the skills of people management and forms the basis for further development. The aim is to develop managers of the future for your hotel.

3. 3 To build a talent pool and bench strength for middle managers in 2 to 3 years timeline To build employer brand as known for company who invests on growing people and high potential management Objective of CPSZ Management Trainee Program

4. 4 How it Works – Program Framework On-the-Job Training Training & Development Performance Management Succession Planning Recruitment 18 months program, in different functions including HR, FO, HSKP, S&M, F&B, Fin (Sample program in Toolkit) Recruit as Level 8 (Service associates/Supervisor) according to the candidate’s experience and background 1-2 levels up upon successful completion of the program depending on performance (Performance management and succession planning) Current system integration- On Boarding, Training & Development, Performance Management, Succession Planning Specialized Process in areas like recruitment, orientation, on-job training Orientation

5. 5 On-the-Job Training Training & Development Performance Management Succession Planning Recruitment Chinese Nationality A relevant Degree/Diploma in preferably Hotel, Commerce or Business Management Minimum 6 months experience in hospitality or a service industry environment Strong customer service orientation Effective communication skills Consistently striving to learn and apply skills and knowledge Self motivated, shows initiative and flexibility Mobility English proficiency Excel/Word operation Recruitment

6. 6 Management Trainee Selection Criteria 1. Competency 2. Skills Set 3. Intelligence (capability potential) 4. Fit CPSZ Management Trainee

7. 7 1st Interview & Assessment Activities 1. Competency 2. Skills Set English Test Window Operation Test 3. Intelligence (capability potential) IQ Test 4. Fit Group Exercise CPSZ Management Trainee CBI Interview Presentation

8. 8 Interview Group Exercise PresentationIQ Test Translation/ Computer Test ‘45 Teamwork Impact & Influence Customer Focus Problem Solving & Decision Making Impact & Influence Planning & Organizing Drive for Result Implementation Arithmetic Spatial Skill Logical Short Term Memory Rote Utilization Algebraic Visual Apprehension Geometric Intuition Computational Speed Teamwork Leading & Developing People Drive for Result Customer Focus Understanding Operation Oral English English Window operation Planning & Organizing Implementation ‘30 ‘20‘45 Management Trainee Selection Process Duration Assessment Activities Assessment Areas

9. 9 Orientation On-the-Job Training Training & Development Performance Management Succession Planning Recruitment IHG Management Trainee on-boarding Centralized Off Job Orientation Service Program On-job Orientation Orientation

10. 10 Orientation On-the-Job Training Training & Development Performance Management Succession Planning Recruitment Human Resources Training & Development Finance Sales and Marketing Food and Beverage Front Office Housekeeping On-the-Job Training

11. 11 Orientation On-the-Job Training Training & Development Performance Management Succession Planning Recruitment Managing Training and Development Craft Training Certificate Group Training Certificate Supervisory Leadership Total Quality Management Performance Management E-Cornell Course Other functional Training Training & Development

12. 12 Orientation On-the-Job Training Training & Development Performance Management Succession Planning Recruitment Performance Planning Mid Year Performance Reviews Annual Performance Reviews Performance Management

13. 13 Orientation On-the-Job Training Training & Development Performance Management Succession Planning Recruitment Conduct Performance Review Establish Succession Plan Conduct Talent Review Meeting Consolidate Succession Plan Implement Action Plan Conduct Mid-year Review Update Succession Plan 1 st half of the year 2 nd half of the year Succession Planning

14. 14 Thank you