1. “ Where did all the books go?!” NANCY MESSENGER, COLLECTION DEVELOPMENT MANAGER

2. Mike Hawkins, Absent presenter

3. Devices

4. Library publishers jumped in first Digital publishing is fast, easy, and cheap.

5. eAudio leads the way Napster briefly unlocked music Apple unlocked listening – anywhere, anytime

6. OverDrive, the pioneers from Cleveland

7. Kindle lights a big fire Kindle is close to 50% of the e- reader and tablet market.

8. The Big Five didn’t like us at first

9. OverDrive, the pioneers from Cleveland

10. 3M became our new partner in 2013 The Cloud Library offered a clean, easy interface: just one click to download The Cloud Library catalog offered Penguin content (Sue Grafton, Ken Follett, Khaled Hosseini, to name a few authors), which OverDrive had lost.

11. Circulation trends by format 201220132014 Print5,450,2504,928,0234,655,243 Media3,312,9863,092,9972,697,784 E resources483,855755,2171,347,960

12. How have we adapted? Added in 2012 Customers can download or stream from the huge Sony music catalog Added in 2013 Customers have access to over 250 popular magazines for adults, teens, and children Added in 2014 Customers can stream audiobooks, music, and videos

13. How is America online?  As of 2014, 64% of American adults own a smartphone  eBook buyers report that they read on their smartphones 54% of the time  42% of American adults own a tablet computer  Use of desktop computers, e-readers, game consoles, and music players is flattening  GenYZ (millennials) are heavy users of smartphones: 15% characterize themselves as “heavily dependent” on a smartphone for online access

14. What’s happening at the library?

15. Where’s the Little House series?

16. Many users, many devices

17. Content isn’t stable In addition to the WMA sunset that recently took place in OverDrive, we have lost content because of “incorrect digital rights” or “corrupt source.”

18. Business models vary Purchasing options include number of circulations, period of time, high prices, or a combination of the above. Some vendors take pre- publication orders, some don’t

19. We value our customers’ privacy but Amazon doesn’t

20. Multiple selection and/or purchase decisions The first format ordered often collects the holds – maybe not on the format the customer wants. Repeated decisions make us slower to respond to customer demand.

21. How has the budget changed to accommodate customer demand?

22. Onward and upward!