1. Inquiry and reflection on what is the level of “customer service” and how do we assess and improve it? For that matter, who are our customers?

2. Whose Job Is It? A Parable about Responsibility. Which one are you…? This is a story about four people named Everybody, Somebody, Anybody, and Nobody. There was an important job to be done and Everybody was sure Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that because it was Everybody’s job. Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn’t do it. It ended up that Everybody blamed Somebody when Nobody did what Anybody could’ve done.

3. FLUMC VISION STATEMENT Vision Statement: God's transforming grace in Jesus Christ calls us to become one dynamic church with diverse people in many settings, offering a new life of Christian discipleship to the world

4. FLUMC MISSION STATEMENT MISSION STATEMENT: The Mission of the Florida Annual Conference is to be a vital connection that is part of God’s transformation of the world by: Equipping congregations for the task of making disciples of Jesus Christ; Transforming existing congregations from a life of institutional maintenance to a life of transformational mission in their diverse communities and the world;

5. FLUMC MISSION STATEMENT Reproducing vital congregations in new settings’ Calling, training and supporting lay and clergy leaders for the church; and If this is our Vision and Mission….our customers are:

6. Matthew 25:31-40 31 "When the Son of Man comes in his glory, and all the angels with him, he will sit on his throne in heavenly glory. 32 All the nations will be gathered before him, and he will separate the people one from another as a shepherd separates the sheep from the goats. 33 He will put the sheep on his right and the goats on his left. 34 "Then the King will say to those on his right, 'Come, you who are blessed by my Father; take your inheritance, the kingdom prepared for you since the creation of the world.

7. Matthew 25:35 For I was hungry and you gave me something to eat,

8. Matthew 25:35 I was thirsty and you gave me something to drink,

9. Matthew 25:35 I was a stranger and you invited me in,

10. Matthew 25:36 I needed clothes and you clothed me

11. Matthew 25:35 I needed clothes and you clothed me

12. Matthew 25:36 I was sick and you looked after me

13. Matthew 25:36 I was in prison and you came to visit me.'

14. Matthew 25:40 …”Truly I tell you, just as you did it to one of the least of these who are members of my family, you did it to me.”

15. Our Customers Are? 700 +/- LOCAL CHURCHES & MISSIONS Who Serve The Least of These

16. How Do We Assess And Improve?