1. Simplifying the Commercial Mailing Experience Heather Dyer Program Manager Major Mailer Support HQ

2. Agenda Letters and Flats Packages Customer Experience

3. Letters and Flats Full-Service eDoc Mail Prep eDoc

4. Letters and Flats eInduction Mail Entry eDoc Mail Prep eDoc

5. Letters and Flats Seamless Acceptance Mail ProcessingSamplingMail Entry eDoc Mail Prep eDoc

6. Letters and Flats Mail ProcessingSamplingMail Entry Reconciliation = Monthly Process eDoc Mail Prep eDoc

7. Full-Service eDoc Verifications Mailer ID Service Type ID By/For Barcode Uniqueness Entry Facility Unlinked Copal

8. Mailer Scorecard: Electronic Verification Full-Service results over calendar month Feedback for either eDoc Submitter or Mail Owner CRID Full-Service: Mailer Scorecard Reconciliation =

9. FEBRUARY 2016 Barcode Uniqueness Enables Informed Visibility IMb: 0027199999901234520005129900 IMb: 0027191234901234507732838910 IMb 0027192345993819434372668221 eDoc

10. By/For Enables Informed Delivery FEBRUARY 2016 Mail Owner or mail Preparer? 5000

11. Annual Fee Waiver Free Address Correction Mail Anywhere Eligible Reduced Costs Informed Delivery Mail Quality Feedback Informed Visibility Full-Service Service Performance Measurement

12. eInduction Payment Undocumented Container Duplicate Misshipped Entry Point Discount Zone

13. FEBRUARY 2016 Misshipped Containers Delays Message Note: Mailers have the option to “accept Misshipped” in eDoc at SV Sites Mail Direction File (MDF) Verifies container is delivered to a location that is valid according to the MDF rules eDoc

14. Shipping Summary Report Check real-time status of mailing Job Summary Reports: validation status, proof of delivery Available at PostalOne! Mailer Scorecard vs. Shipping Summary Report March 2016 Mailer Scorecard: Track mail quality across mailings throughout month Verification errors Exceeded thresholds Postage due

15. Mail Owner, Mail Preparer, Transportation Carrier Reporting Now easier for Mailers to track errors: Access to Transportation Carrier reports Mail Owner, eDoc Submitter, and Transportation Carrier

16. Seamless Delivery Point eDoc Verification Sampling Verification Mail Characteristic Nesting / Sortation MPE Verifications Undocumented Piece Weight Piece Postage Piece Barcode Quality

17. Postage Feedback FEBRUARY 2016 $.49Permit Meter $.51

18. Nesting / Sortation Feedback FEBRUARY 2016 Physical Drop: Los Angeles Mail Piece 1: Los Angeles Mail Piece 2: Los Angeles Mail Piece 3: St. Louis 3 2 1

19. IMb: 0027199999901234520005129900 Undocumented FEBRUARY 2016

20. Move Update NCOA Database NCOA Database COA create or effective date is between 95 days and 18 months of postage finalization FEBRUARY 2016

21. NCOA Link - National Change of Address Link (NCOALink) USPS approved pre-mailing address correction service that verifies a mailer submitted mailing address list against the USPS National Change of Address (NCOA) database NCOAlink MPE Uses Mail Processing Equipment technologies to match the printed address from a mailpiece against the NCOA Database Updates the address by spraying the COA barcode directly on the mailpiece Ancillary Service Endorsement Post-mailing service Allows mailers to receive change-of-address information via hardcopy notice provided by USPS if the mailer prints an endorsement on a mailpiece Address Change Service Post-mailing address correction service Allows mailers to receive change-of-address (COA) information and other reasons for non-delivery electronically https://ribbs.usps.gov/index.cfm?page=moveupdate Move Update

22. Reconciliation Mailers should review Mailer Scorecard to prepare for assessment Assessment Report Generation Assessment Report Receipt Mailer VAE Review & Action Mailer Payment or Review Final Email Notification Verification results finalized on 10 th of month for previous month Assessment notification sent to VAE on 11 th of month VAE responsible for reviewing and paying assessment Mailers can pay or request USPS review of assessment Once paid, VAE receives payment receipt

23. NEW! Posted on PostalPro (RIBBS) One stop for all business rules: Full-Service Move Update eInduction Seamless Acceptance Directory to other useful documents Publication for Streamlined Mail Entry for Letters and Flats New Publication

24. Invoice PS Form 3582-C: receipt sent with mail Automatically charged Once-a-month charge for overweight mailpieces Status Update QBRM Pilot Collects scans from MPE Counts pieces Determines postage due Customer invoiced daily Participation Requirements Existing QBRM customer Optional: Unique IMb Intelligent Mail Barcode Accounting (IMbA)

25. Packages eVS 90% adoption Automated Package Verification YOUR COMPANY ADDRESS CITY STATE ZIP CODE NEW! PC Postage verification process

26. eVS 38 eVS allows automated acceptance and verification for permit imprint packages Enrollment in eVS IMpb-compliant shipping label CAPS account Use of in-house or vendor software

27. eVS Verifications Manifest Error Manifests IMpb Compliance Presort Eligibility Destination Entry Validation Postage Adjustment Factor (PAF) 1.5% Sampling Incorrect Packaging Content Audit Un-manifested Packages Scans Misshipped DDU Duplicated Packages

28. Automated Package Verification Package Sent by Shipper USPS Process Package USPS Validates Package Customer Vendors USPS Assess Shortpaid Root Causes: Dimension Zone Weight Packaging

29. Customer Experience Enhanced Vendor/ MSP Certification Expanding certification program RIBBS Redesign BETA Improved user-based design Premier BMEU One-Stop Shop NEW! Improved payment account management Enterprise Payment

30. NEW Payment capabilities for ACH payments: Centralized payment and account management Secure with unique log-in credentials Simplified account setup and management Enterprise Payment Release 1 Release 2 Release 3

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34. Premier BMEU Addresses mailer challenges and issues Provides one-stop customer service Identifies best mailing solutions: –Consultation –Diagnostics –Research –Recommendations –Hands-on assistance Premier Business Mail Entry Unit

35. Survey sent within 30 minutes of postage statement finalization Linked to the customer by postage statement ID Postage Statement Mailing Agent Postage Statement Permit Holder From PostalOne! Permit profile page Once within 30 days Premier BMEU

36. 36 RIBBS Redesign: PostalPro New beta site has been launched! Worked collaboratively with MTAC Workgroup 176 and other industry stakeholders Completely redesigned to better serve your needs www.beta.postalpro.usps.com

37. Questions?