1. Welcome to CIT Solutions Diploma of Government (Financial Services)

2. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Before we start  Emergency procedures  Facilities  Mobile phones  Keep safe and comfortable  Phone (on silent)  Emergency procedures  Facilities  Mobile phones  Keep safe and comfortable  Phone (on silent)

3. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Undertake research and analysis Learning outcomes  By the end of today’s session learners will be able to: – Identify and undertake research – Analyse information and apply the results of analysis – Maintain information systems – Compile reports from information systems Learning outcomes  By the end of today’s session learners will be able to: – Identify and undertake research – Analyse information and apply the results of analysis – Maintain information systems – Compile reports from information systems

4. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Review of promoting compliance with legislation, policy & procedures  In your groups, discuss the ideas or concepts you can recall from last week.  Note down the main points  In your groups, discuss the ideas or concepts you can recall from last week.  Note down the main points

5. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Undertake research and analysis  Topic 1 – Research – What is it? – Types of research – Decision-making in organisations – Undertaking research – Summarising and presenting findings – Maintaining information systems  Topic 1 – Research – What is it? – Types of research – Decision-making in organisations – Undertaking research – Summarising and presenting findings – Maintaining information systems

6. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Undertaking a research project  Topic 2 – Workplace research project – Planning your research – Choosing your topic – Identifying and implementing a research strategy – Collecting and analysing information – Writing up and presenting the report – Recommended report structure – Evaluating your report  Topic 2 – Workplace research project – Planning your research – Choosing your topic – Identifying and implementing a research strategy – Collecting and analysing information – Writing up and presenting the report – Recommended report structure – Evaluating your report

7. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Research  Definition - derived from an old French work recerchier, meaning to investigate thoroughly.  Why research?  Applied research  Using the scientific methodology  Definition - derived from an old French work recerchier, meaning to investigate thoroughly.  Why research?  Applied research  Using the scientific methodology

8. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Types of research  Types of research include: – Experimental – Survey – Historical, and – Case study  How much research is required?  Types of research include: – Experimental – Survey – Historical, and – Case study  How much research is required?

9. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Research in the Public Sector  Class exercise (Handout 3.1)  Discuss: – reasons for undertaking research in the public sector, – public sector issues, – what information would be required to decide how to address the issue, and – where could the information required be found.  Class exercise (Handout 3.1)  Discuss: – reasons for undertaking research in the public sector, – public sector issues, – what information would be required to decide how to address the issue, and – where could the information required be found.

10. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Exploratory research  is the initial research conducted to clarify and define the nature of a problem or opportunity.  provides a sound understanding of the issue to be addressed  is primarily a form of qualitative research  Group exercise – Research into customer satisfaction of services provided – Qualitative v Quantitative  is the initial research conducted to clarify and define the nature of a problem or opportunity.  provides a sound understanding of the issue to be addressed  is primarily a form of qualitative research  Group exercise – Research into customer satisfaction of services provided – Qualitative v Quantitative

11. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Data collection methods  There are a number of methods: – surveys, – interviews, – questions, and – observation.  There are a number of methods: – surveys, – interviews, – questions, and – observation.

12. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Data collection methods  Other sources of information: – Data warehouses – Internet search engines  SMART Principles:  Other sources of information: – Data warehouses – Internet search engines  SMART Principles:

13. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Research  Sample size  Research constraints – Time – Availability of data  Ethical, legislation & organisational issues  Sample size  Research constraints – Time – Availability of data  Ethical, legislation & organisational issues

14. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Research  Summarising and presenting data involves three steps: – selecting the categories in which the raw data can be summarised – organising and sorting the data collected into the appropriate categories – presenting the data in a format that aids in drawing conclusions  Summarising and presenting data involves three steps: – selecting the categories in which the raw data can be summarised – organising and sorting the data collected into the appropriate categories – presenting the data in a format that aids in drawing conclusions

15. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Research  Presenting data  Class exercise – Sue’s Ice-cream Stand  Discuss: – What does the data present indicate?  Presenting data  Class exercise – Sue’s Ice-cream Stand  Discuss: – What does the data present indicate?

16. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Research  Drawing conclusions and reporting your findings – What did you ask? – What did you find? – What exactly did you conclude? – To whom do your conclusions apply?  Drawing conclusions and reporting your findings – What did you ask? – What did you find? – What exactly did you conclude? – To whom do your conclusions apply?

17. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Research  Reporting your research – what you did – why you did it – what you found – what you conclude from your findings  Structure of your report – Refer to Workbook pages 75 and 76  Reporting your research – what you did – why you did it – what you found – what you conclude from your findings  Structure of your report – Refer to Workbook pages 75 and 76

18. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Maintaining information systems  Accurate and secure systems are critical for obtaining research information.  Systems must therefore be maintained efficiently and effectively.  Information systems in the workplace  Principles of information system management  Accurate and secure systems are critical for obtaining research information.  Systems must therefore be maintained efficiently and effectively.  Information systems in the workplace  Principles of information system management

19. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Group Assessment  GAA 6 – Ethical consideration for research and sources of public sector work-related information.  Complete GAA 6 in your groups – all questions.  GAA 6 – Ethical consideration for research and sources of public sector work-related information.  Complete GAA 6 in your groups – all questions.

20. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Your workplace research project  ELA 2 – Consolidated research and budget Group activity  Undertake a research project and present a summary of your project to the class.  Steps in a research project  ELA 2 – Consolidated research and budget Group activity  Undertake a research project and present a summary of your project to the class.  Steps in a research project

21. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Evaluating your report  Obtain constructive feedback  Reflect on the feedback  Reflect on changes done to your work (by your Supervisor or Manager)  Obtain constructive feedback  Reflect on the feedback  Reflect on changes done to your work (by your Supervisor or Manager)

22. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Group exercise  Practice for planning a simple research project  Handout 3.3 – Discuss and complete a draft plan  Practice for planning a simple research project  Handout 3.3 – Discuss and complete a draft plan

23. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016 Any questions?  Do you have any more questions…?  ELA 2 – Workplace research project  Next week: “Communicating in the Workplace” and “Monitor and Maintain Workplace safety”  Do you have any more questions…?  ELA 2 – Workplace research project  Next week: “Communicating in the Workplace” and “Monitor and Maintain Workplace safety”

24. © CIT Solutions Pty Ltd 2014 © CIT Solutions Pty Ltd 2016