1. Cumbria Affordable Warmth Project 2010-13 Carbon Emissions Reduction Target (CERT) 2008- 2011/12

2. Cumbria Affordable Warmth Project 2010-13 Carbon Emissions Reduction Target Suppliers British Gas Trading EDF Energy N. Power E.ON Scottish & Southern Energy Scottish Power

3. Cumbria Affordable Warmth Project 2010-13 CERT Guidance Item 1.3. At least 40 per cent of suppliers' carbon obligations must be achieved by measures promoted to domestic consumers who are in receipt of certain income-related benefits, tax credits (where the consumer's income is under £16,040) or are 70 years old or over. For the purpose of the administration of the Order, these consumers will be known as the ‗Priority Group‘. Hence the programme also contributes to the government‘s Fuel Poverty Strategy.

4. Cumbria Affordable Warmth Project 2010-13 Cert Guidance 5.41. CERT – Flexibility Action (5% of Funding) Under the amendments to article 2(3) (c) a Priority Group flexibility action means the provision to a householder within paragraph (a) or (b) of the Priority Group — of ground source heat pumps in respect of a property which does not have a mains gas supply; or of solid wall insulation which lowers the U-value of the walls to 0.5W/m2K or less.

5. Cumbria Affordable Warmth Project 2010-13 Of gem BG NP EONS&S Installer Network National Insulation Association SP NP SUPPLY CHAIN DELIVERY

6. Cumbria Affordable Warmth Project 2010-13 BASIC RULEs OF THUMB The best installers get the most funding. Installers target densely populated urban areas. (LHF) Installers will not deliver to priority groups alone. Installers will always seek to work with LA’s who have got matched funding. Affluent areas provide better penetration and more profits than deprived areas. When a scheme starts in an area other installers will appear and canvass for the same work. Price will always come before quality. When it goes wrong the consumer will turn to the Council for help. Getting data back is like platting fog. The consumer is hyper-heating on Global Warming issues.

7. Cumbria Affordable Warmth Project 2010-13 Consumer Mailings Home Energy Checks In-StoreWarm Front Advice Agencies LA Activity Door Stepping Leaflet Drops Advertising

8. Cumbria Affordable Warmth Project 2010-13 Consumer Issues Confusion Overkill Price Fluctuations Poor Quality Reliability Guarantees Installer Issues Expensive marketing Restricted delivery Overly Competitive Unable to plan for the future Uncoordinated Poor profit returns LA Issues Mercurial access to funded schemes In-complete data recovery Lack of targeted approach LA supported schemes often undermined

9. CESP 2009 - 2012 Scope £350,000,000 Funding Energy Companies Partnered with Local Authorities or Community Groups Whole House Approach Street by Street Delivery Around 100 Schemes Nationally = 90,000 homes Average Fuel Savings of around £300 per dwelling http://www.decc.gov.uk/en/content/cms/consultations/ope n/cesp/cesp.aspxhttp://www.decc.gov.uk/en/content/cms/consultations/ope n/cesp/cesp.aspx

10. CONTACT DETAILS Tom Barlow Affordable Warmth Project Co-ordinator Carlisle City Council Community Engagement The Civic Centre Carlisle CA3 8QG 01228 817239 07793666152 Email:ThomasB@carlisle.gov.uk