1. 18th IDP Australian International Education Conference Sydney Convention Centre 5 th – 8 th October 2004

2. October 2004 18 th IDP Australian International Education Conference2 Managing International Education: the Cybrary’s Perspective Dr Grace Saw Executive Manager International & Consultancy Services University of Queensland - Cybrary

3. October 2004 18 th IDP Australian International Education Conference3 The International Global Context  A highly competitive global education services market  Increasingly mobile graduates who require trans-national skills and qualifications  A highly focused and well-resourced international research environment

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5. October 2004 18 th IDP Australian International Education Conference5 The University of Queensland  Comprehensive, traditional, publicly funded, with some fees  Campuses at St Lucia, Gatton, Ipswich  Sandstone, GO8, Universitas 21  Hospitals, islands, farms, research centres  30,000 students remote 22% graduate 18% international twinning programs  7 Faculties, 32 Schools, 5000 staff  Highest employment rate for graduates

6. October 2004 18 th IDP Australian International Education Conference6 The Imperatives for the ongoing internationalisation of UQ’s activities  To produce –graduates who have the skills, competencies and perspectives to excel in a global context. (Teaching & Learning) –world-class research and to enrich our training environment. (Research & research training)  To build –mutually beneficial strategic alliances that support the University’s position as a world-class, broad-based, research-intensive institution. (Partnerships & community engagement)

7. October 2004 18 th IDP Australian International Education Conference7 Successful Internationalisation of UQ’s activities is predicated on and will contribute to:  Attracting and retaining high quality students  Attracting and retaining high quality staff  Attracting resources to support the University

8. October 2004 18 th IDP Australian International Education Conference8 Cybrary International Services  Support strategic and operational areas  Asked to do so  Raise additional funds, profile, quality  Fill a gap in the marketplace  Expertise should be shared  Transforms individuals and enriches society

9. October 2004 18 th IDP Australian International Education Conference9 Library::::::::Cybrary  Keeper of the books  Place for –Storing materials –Seating readers –Accommodating staff –Servicing people from desks  Edifice complex  Difficult to use, lacking in functionality  Gateway to –POP (Print On Paper) and –WOW (Words on the Web)  Cyberspace and physical space, virtual and real resources, in-person and online help  Window on the world of knowledge  Easy to use, attractive, client- focused

10. October 2004 18 th IDP Australian International Education Conference10 The UQ Cybrary  Decentralised information delivery from 13 branches, based on discipline and geography, e-zones, Archives, Warehouses. Larger branch libraries are –Social Sciences and Humanities Library –Dorothy Hill Physical Sciences and Engineering Library –Biological Sciences Library –Ipswich, Gatton –Hospital libraries (jointly funded and managed with Queensland Health)  Holdings in excess of 2 million real volumes, 12,340 real journals, over 22,600 e-journals, 25,000 videos, >300,000 e-books, over 752 networked databases  248 staff  Annual budget of A$28 + million

11. October 2004 18 th IDP Australian International Education Conference11 The UQ Cybrary  Over 1,300 computers, AskIT computer help and training  Centralised planning, facilities management, collection management, information technology, human resource management, staff development, finance, management of networked printing, information skills delivery  Innopac integrated library management system  Website of over 5,500 pages  Open up to 84 hours per week really and 24 hours virtually We link people with information enabling the University of Queensland to achieve excellence in teaching, learning, research and community service

12. October 2004 18 th IDP Australian International Education Conference12 Cybrary International Activities  Support for remote International students  Support for International students on campus  Cyberskills training programs  Consultancies  Conference/Seminar presentations  Visits to UQ  Collaborative Projects  Membership of international groups  Trade not aid

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14. October 2004 18 th IDP Australian International Education Conference14 International Students @ UQ CountryNumber of UQ Students Singapore971 United States569 People’s Republic of China463 Malaysia422 Hong Kong384 Indonesia256 Japan182 Vietnam179 India161 Norway144

15. October 2004 18 th IDP Australian International Education Conference15 International students - On campus  All services available to all students  Word-processing software in non-English languages  Access to international newspapers  E-mail services for contacting home  Library staff trained in cross-cultural communication skills  Specified liaison librarians  Targeted information skills programs  Students present in numbers higher than local students

16. October 2004 18 th IDP Australian International Education Conference16 International students - Remote  Website access –Catalogue –Most databases –E-everything –Virtual reference collection –AskIT and AskaCybrarian –Supply of books and journal articles –Basically everything to on-campus students, but with limitations

17. October 2004 18 th IDP Australian International Education Conference17 International students - Offshore  Software applications – eg Word, PowerPoint, Excel  EndNote  Internet access  Exam papers  Online resources  Reference email  Reference online chat

18. October 2004 18 th IDP Australian International Education Conference18 Creating a Cybrary: Library of the Future  Modular program –Collection management –From workstation to Cybrary (IT) –Meeting the needs of library users –Managing the modern library  Targeted programs for specific needs  Internships  Tours of other Brisbane libraries  Social Program

19. October 2004 18 th IDP Australian International Education Conference19 Countries served  Fiji  Indonesia  Laos  Malaysia  Myanmar  Philippines  Saudi Arabia  Sri Lanka  Thailand  Vietnam  Contacts made through general University activity

20. October 2004 18 th IDP Australian International Education Conference20 Consultancies  Establishment of library  Planning, including buildings  Overview of library services  Library innovations  Countries involved: - Oman - Vietnam - Fiji - Malaysia

21. October 2004 18 th IDP Australian International Education Conference21 Conference/seminar presentation  Overview of Australian/UQ library services  Gain a greater understanding of international needs and expand network  Marketing of UQ Cybrary and promotion of the library profession

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23. October 2004 18 th IDP Australian International Education Conference23 Visits  Part of UQ’s protocol practices  Study Abroad partners  Accreditation bodies, including IDP  Local consular and ambassadorial involvements  Visiting academics, libraries and library schools  CARL, CURL, CONZUL  Visiting Scholars

24. October 2004 18 th IDP Australian International Education Conference24 Collaborative projects  Twinning programs e.g. Charles University (Prague), University of Brunei Darussalam  Sponsorship, including World Bank projects  Scholarly communication international activity

25. October 2004 18 th IDP Australian International Education Conference25 Membership of International Associations  OCLC  IFLA  Universitas 21  IATUL  SPARC

26. October 2004 18 th IDP Australian International Education Conference26 How do we do it?  Promotional Flyers  International Contacts database  Limited publicity through conferences, personal contacts  Provision of Cybrary video  Provision of interlibrary loans  Website bookmarked by many overseas universities and access to free services available  Academic community through their activities

27. October 2004 18 th IDP Australian International Education Conference27 The Future  Continued support of general UQ strategies and actions  Increased percentage of the international student fee for the Library  Better promotion of activities  Improved training program  Extending training services to domestic market  Better understanding of cultural differences and needs

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29. October 2004 18 th IDP Australian International Education Conference29 Thanks for listening  Dr Grace Saw  g.saw@library.uq.edu.au