1. PERFORMANCE STANDARD FOR ELECTRICITY DISTRIBUTION SERVICE IN ROMANIA Mihaela Popescu ANREROMANIA

2. Objectives The standard regulates the performance indices in providing the service of electricity distribution The standard regulates the performance indices in providing the service of electricity distribution Through the performance standard for electricity distribution service indices and levels of performance are established for: Through the performance standard for electricity distribution service indices and levels of performance are established for: Connection of the users to the electricity distribution network (EDN).Connection of the users to the electricity distribution network (EDN). Provide both the continuity in supplying and the quality of the electricity distributed.Provide both the continuity in supplying and the quality of the electricity distributed. Scheduled interruptions, as a consequence of the scheduled works of maintenance and repairs.Scheduled interruptions, as a consequence of the scheduled works of maintenance and repairs. Settle complaints of the users referring to the quality of electricity.Settle complaints of the users referring to the quality of electricity. Settle petitions of the users.Settle petitions of the users.

3. Applicability In Romania, the Standard is applied to the relationships between distribution operator (DO) and EDN users that: In Romania, the Standard is applied to the relationships between distribution operator (DO) and EDN users that: Have installations at alternative nominal voltage ranging between 0.4-110kV and the frequency from NES of 50Hz.Have installations at alternative nominal voltage ranging between 0.4-110kV and the frequency from NES of 50Hz. They do not cause perturbation in the supply of other EDN users from the area through their operation regime.They do not cause perturbation in the supply of other EDN users from the area through their operation regime. They are within the maximum power stipulated in the technical acceptance for connection and observe the conditions stipulated in the contract.They are within the maximum power stipulated in the technical acceptance for connection and observe the conditions stipulated in the contract.

4. Applicability (2) The standard is not applied under conditions of: The standard is not applied under conditions of: force majorforce major abnormal operation of EDN determined by transmission and system operatorabnormal operation of EDN determined by transmission and system operator particular meteorological conditions (flooding, snow blocking, land slipping, wind storms, etc.)particular meteorological conditions (flooding, snow blocking, land slipping, wind storms, etc.) accidental events caused by third partiesaccidental events caused by third parties non-accepting the access of distribution operator to EDN users.non-accepting the access of distribution operator to EDN users.

5. Responsibilities The distribution operator should provide to ANRE: The distribution operator should provide to ANRE: Evidence and settling of the complaints and petitions of EDN users;Evidence and settling of the complaints and petitions of EDN users; Evidence of the applications for the connection to the network and Connection Technical Acceptance notes issued;Evidence of the applications for the connection to the network and Connection Technical Acceptance notes issued; Evidence of the results of the activity related to the quality of electricity transited to the EDN users;Evidence of the results of the activity related to the quality of electricity transited to the EDN users; Planning of the Scheduled works for maintenance and repairs.Planning of the Scheduled works for maintenance and repairs. Continuity of the distribution service performed for the users.Continuity of the distribution service performed for the users.

6. General performance indices 1. Connecting EDN users 2. Entering a contract for distribution service 3. Interruptions of electricity supply 3a) Accidental Interruptions3a) Accidental Interruptions 3b) Scheduled Interruptions3b) Scheduled Interruptions 4. Quality of electricity 5. Petitions of the EDN users 6. Performance indices guaranteed through the electricity distribution license

7. 1. Connecting EDN users Annual Performance Indices: Number of users’ applications for a new connection or modification of the existing connection to EDN, differentiated per levels of voltage and categories of users; Number of users’ applications for a new connection or modification of the existing connection to EDN, differentiated per levels of voltage and categories of users; Number of connection applications for which the interval of time is shorter that 30/90 calendar days since EDN user has registered the connection application until receiving the technical connection acceptance. Number of connection applications for which the interval of time is shorter that 30/90 calendar days since EDN user has registered the connection application until receiving the technical connection acceptance.

8. 2. Entering a contract for distribution service Annual performance indices: Number of applications of contracts for electricity distribution service per levels of voltage and categories of users; Number of applications of contracts for electricity distribution service per levels of voltage and categories of users; Number of applications for contracts specified under (a) favorably solved within 15 working days. Number of applications for contracts specified under (a) favorably solved within 15 working days.

9. 3. Interruptions of electricity supply 3a) Accidental Interruptions Annual performance indices Number of incidents, respectively disturbances per levels of voltage; Number of incidents, respectively disturbances per levels of voltage; Number of incidents/disturbances settled within an interval shorter than 4 hours, per levels of voltages (urban area) Number of incidents/disturbances settled within an interval shorter than 4 hours, per levels of voltages (urban area) Number of incidents/disturbances settled within an interval shorter than 24 hours, per levels of voltages (rural area). Number of incidents/disturbances settled within an interval shorter than 24 hours, per levels of voltages (rural area).

10. 3. Interruptions of electricity supply 3b) Scheduled Interruptions Annual performance indices Number of scheduled interruptions per voltage levels Number of scheduled interruptions per voltage levels Total duration of such interruptions in terms of hours per voltage levels Total duration of such interruptions in terms of hours per voltage levels Number of users affected by such interruptions per voltage levels and consumers’ categories Number of users affected by such interruptions per voltage levels and consumers’ categories

11. 4. Quality of electricity Annual performance indices per voltage levels: Number of petitions per levels of voltage Number of petitions per levels of voltage Number of petition to which a response has been given within 15 calendar days Number of petition to which a response has been given within 15 calendar days Number of petitions that could be not solved. Number of petitions that could be not solved.

12. 5. Petitions of the EDN users Annual performance indices: Number of written claims, other than the ones referred specifically at in this performance standard); Number of written claims, other than the ones referred specifically at in this performance standard); Number of the claims specified under (a) to which a response has been given within less than 30 calendar days. Number of the claims specified under (a) to which a response has been given within less than 30 calendar days.

13. 6. Performance indices guaranteed through the electricity distribution license Annual performance indices: Number of written claims about the failure to observe the obligations from the license Number of written claims about the failure to observe the obligations from the license Types of the obligations observed not. Types of the obligations observed not.

14. Pursue and register the performance indices For the registering of the claims and petitions filed by EDN users, each DO shall organize: A center for the Relations with the Clients provided with registering section at each territorial sub-unit.A center for the Relations with the Clients provided with registering section at each territorial sub-unit. A telephone service.A telephone service. A department specialized in data registering and synthesis.A department specialized in data registering and synthesis.

15. Reporting Forms Performance indicatorsValue achieved monthly/annually Item Denomination123456789101112annual 1aNo. of users applications for a new connection or modification of an existing connection LV residential LV small consumers MV small consumers LV large consumers MV large consumers HV large consumers 1bNo of application for which the time span between the connection application registering date and the receiving of the technical acceptance for connection is shorter than 30 calendar days 90 calendar days

16. Proposal for Questionnaire for ERRA countries 1. 1. Does the Regulator already approve a Standard of Performance for the electricity distribution activity? Yes No 2. 2. If no, does the Regulator intend to do so? Yes No

17. Proposal for Questionnaire (2) 3. 3. Why did the Regulator need the Standard for? …………………………………………………… …………………….……………………………… ………………………………… 4. 4. The objectives of the Standard are: a) a)………………… b) b)………………… c) c)………………… d) d)…………………

18. Proposal for Questionnaire (3) 5. 5. Please list the General performance indices, for the next categories: 5. 5.1.Connecting users: a) a)………………… b) b)………………… c) c)………………… d) d)…………………

19. Proposal for Questionnaire (4) 5. 5.2.New contracts for distribution service: a) a)………………… b) b)………………… c) c)………………… d) d)…………………

20. Proposal for Questionnaire (5) 5. 5.3.Interruptions of electricity supply (Accidental and Scheduled Interruption): a) a)………………… b) b)………………… c) c)………………… d) d)…………………

21. Proposal for Questionnaire (6) 5. 5.4.Quality of electricity: a) a)………………… b) b)………………… c) c)………………… d) d)…………………

22. Proposal for Questionnaire (7) 5. 5.5.Petitions of the distribution network users: a) a)………………… b) b)………………… c) c)………………… d) d)…………………

23. Proposal for Questionnaire (8) 5. 5.6.Please list Other categories of indices included in your Standard, and also please specify the indices: a) a)………………… b) b)………………… c) c)………………… d) d)…………………

24. 6. Please list the Performance indices guaranteed through the license: ………………..……………….. ……………….………………. 7. Please list other indices, according to your Standard: ……………… ……………… Proposal for Questionnaire (9)

25. Proposal for Questionnaire (10) 8. How the distribution company pursues and registers the performance indices in order to report them to the Regulator? Please list the distributor obligations, according to the license. ……………………………………………………… ………………………………………………… ………………………………………………… ……………………………………………