1. Welcome to The Oriel Group

2. Adrian Stalley Director of Collections Services

3. Adrian’s Background Managing Director of Oriel Collections Ltd Dedicated debt recovery partner 12 years at Endsleigh in Cheltenham Credit Control / Collections Manager N Power and a Vodafone subsidiary Married with 2 children

4. Who we are Specialists in outsourced financial services Collections Recruitment Support Contractor Payroll Accounting Have always been based in Cheltenham Established in 2000 Employ 100 people locally

5. Solid foundation – Fast growth 35 employees in debt recovery and growing Member of the CSA and Debt Buyers & Sellers Group Two Key Service Areas: Collections Support for Live business Debt recovery for insolvency services

6. Our Core Purpose “To positively impact the lives of the people and businesses that we work with by helping and supporting them in achieving and exceeding their commercial goals.”

7. Credit squeeze Audit your internal systems Better housekeeping Improved processes Adopt good habits Long-term benefit Weigh up + and – Navel gazing

8. Time 90% - credit control with the ‘bad boys’ 10% - your customers with potential

9. Better Sales Ledger Management 10 tips on how to avoid being owed money

10. 1. Credit check your clients Would you lend a stranger a tenner?!

11. 2. Credit Insurance Policy Sleep easy

12. 3. Accurate Invoicing Wrong details delay your cash flow

13. 4. Swift Invoicing Do not delay

14. 5. Early telephone chasing Don’t be afraid to ask for YOUR money

15. 6. Early danger signs Late payment Failed promises Lack of contact

16. 7. Put clients on STOP! Follow-up action jeopardises their credit ratings

17. 8. Avoid going legal too soon Risk losing the client Costly

18. 9. Use a Debt Collection Agency promptly Get to the top of the list

19. 10. Choose a DCA that understands you Value your brand capital CSA / DBSG membership

20. Reputation Pay on time yourselves – it’s your reputation at stake

21. Any questions? Adrian.Stalley@orielgroup.co.uk Tel: 0845 226 1816 www.orielgroup.co.uk/collections