2. © 2011 Leadership Coaching, Inc. All Rights Reserved. 1 California Ambulatory and Surgery Association Advanced Coaching and Mentoring Skills

3. © 2011 Leadership Coaching, Inc. All Rights Reserved. 2 California Ambulatory and Surgery Association Advanced Coaching and Mentoring Skills

4. © 2011 Leadership Coaching, Inc. All Rights Reserved. 3 California Ambulatory and Surgery Association Advanced Coaching and Mentoring Skills

5. © 2011 Leadership Coaching, Inc. All Rights Reserved. 4 California Ambulatory and Surgery Association Advanced Coaching and Mentoring Skills

6. © 2011 Leadership Coaching, Inc. All Rights Reserved. 5 California Ambulatory and Surgery Association Advanced Coaching and Mentoring Skills

7. © 2011 Leadership Coaching, Inc. All Rights Reserved. 6 California Ambulatory and Surgery Association Advanced Coaching and Mentoring Skills

8. © 2011 Leadership Coaching, Inc. All Rights Reserved. 7 California Ambulatory and Surgery Association Advanced Coaching and Mentoring Skills Coaching Skills Summary 1. Take clear “I” positions to build connection and/or to define self to another. 2. Ask thought-provoking,challenging questions to stimulate broader, deeper thinking, and to promote responsibility and maturity. 3. Think about “what’s really going on here?” Observe and discuss “contributing factors,” relationship patterns and processes. 4. Help the person beingcoached to focus on self. 5. Passively listen by refraining from interrupting. 6. Actively listen by reflecting back what you are hearing. 7. Reverse role play if and when appropriate. 8. Manage the relationship triangles. 9. End the meeting with an accountability agreement.

9. © 2011 Leadership Coaching, Inc. All Rights Reserved. 8 California Ambulatory and Surgery Association Advanced Coaching and Mentoring Skills

10. © 2011 Leadership Coaching, Inc. All Rights Reserved. 9 California Ambulatory and Surgery Association Advanced Coaching and Mentoring Skills

11. © 2011 Leadership Coaching, Inc. All Rights Reserved. 10 California Ambulatory and Surgery Association Advanced Coaching and Mentoring Skills

12. © 2011 Leadership Coaching, Inc. All Rights Reserved. 11 California Ambulatory and Surgery Association Advanced Coaching and Mentoring Skills Questions to Ignite MeaningfulConversations 1. What parts of your work do you enjoy the most? 2. What parts of your work do you find frustrating? 3. If you could change anything about the work you're doing, what would that be? And how would you change that? 4. What do you need from me in order to be more effective in your work now? What would you want me to do more/less of? 5. When you look at the big picture of your life- work, home, personal health, etc.- how do you think it’s going right now? 6. How are you clicking with your peers? 7. How do you see the company doing? Are there any opportunities or problems that you think we need to pay more attention to? 8. Is there anything specific you'd want to change about your job? 9. Where do you see yourself heading in the future here? 10. What kind of professional development do you need in order to achieve your goals? What are you doing to explore that?

13. © 2011 Leadership Coaching, Inc. All Rights Reserved. 12 California Ambulatory and Surgery Association Managing Challenging Relationships Preparing for a Coaching Session (A reflection sheet for the person being coached) 1. Evaluateyour follow-through on items from the last session: 2. In what relationship or leadership situations are you unclear? 3. What situations are currently fueling your frustration or anxiety? 4. What conversations do you find yourself avoiding? 5. Who is the most challenging person for you to deal with at this time? 6. What do you need from me that you’re not getting, or need more of? 7. What are you trying to learn about yourself?

14. © 2011 Leadership Coaching, Inc. All Rights Reserved. 13 California Ambulatory and Surgery Association Advanced Coaching and Mentoring Skills

15. © 2011 Leadership Coaching, Inc. All Rights Reserved. 14 California Ambulatory and Surgery Association Advanced Coaching and Mentoring Skills