1. Lenhardt & Colton, LLC Software Assessment at Met Council Process Computer Group Summary of Results & Recommendations February 06, 2003

2. Lenhardt & Colton, LLC Slide 2 Today’s Agenda High-level OverviewHigh-level Overview –Results of Assessment –Other Opportunities Recommended RoadmapRecommended Roadmap Detailed Results of AssessmentDetailed Results of Assessment

3. Lenhardt & Colton, LLC Slide 3 Overview Remember why?Remember why? –Visibility –Credibility –Predictability SEI Capability Maturity Model is a baseline against which you can measure attributes of your own processSEI Capability Maturity Model is a baseline against which you can measure attributes of your own process Useful tool to guide process improvement, when intelligently appliedUseful tool to guide process improvement, when intelligently applied

4. Lenhardt & Colton, LLC Slide 4 The SEI CMM

5. Lenhardt & Colton, LLC Slide 5 Other Opportunities Q: What’s your low-hanging fruit? A: High level of De-bugging.

6. Lenhardt & Colton, LLC Slide 6 How much? This equates to about three out of five days per week!

7. Lenhardt & Colton, LLC Slide 7 Imagine when you are able to use this time for alternative purposes

8. Lenhardt & Colton, LLC Slide 8 InputOutputActivity Resource $ Roadmap 1. Exploit the “Process Model” of Work...... And identify/quantify root causes of excessive de-bugging.... And identify/quantify root causes of excessive de-bugging.

9. Lenhardt & Colton, LLC Slide 9 Roadmap 2. Use data to define clear case for change. –What does quality mean at the point of delivery? –What is the impact if it is not met? –How much capacity can reasonably be gained via improvement efforts?

10. Lenhardt & Colton, LLC Slide 10 Roadmap 3. Communicate the Case for Change –With management –With CFO

11. Lenhardt & Colton, LLC Slide 11 Roadmap 4. Further develop PCG process model (next level of granularity) to –Improve Planning, Tracking and Oversight –Enable management advocacy of PCG Better visibility, credibility and predictabilityBetter visibility, credibility and predictability

12. Lenhardt & Colton, LLC Slide 12 Roadmap 5. Proceed with additional steps to move toward business practices embodied in SEI CMM –Clarify management's expectations in PCG operation. Develop policies needed to improve operationDevelop policies needed to improve operation Write and implement proceduresWrite and implement procedures –Improve Software Configuration Management process. Provide training in and establish SCMProvide training in and establish SCM –Improve Software Quality Assurance (SQA) process. Provide training in and establish SQAProvide training in and establish SQA

13. Lenhardt & Colton, LLC Slide 13 For More Information, Contact: Mail: Lenhardt & Colton, LLC 4850 Cottonwood Lane North Minneapolis, MN 55442-2276 Phone: (763) 559-3514 (Pete) (763) 550-0687 (Steve) (763) 550-0776 (fax) email: plenhardt@lenhardtcolton.com (Pete) scolton@lenhardtcolton.com (Steve) http://www.lenhardtcolton.com