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HUAWEI TECHNOLOGIES CO., LTD. www.huawei.com/enterprise Slide title :40-47pt Slide subtitle :26-30pt Color::white Corporate Font : FrutigerNext LT Medium.

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Presentation on theme: "HUAWEI TECHNOLOGIES CO., LTD. www.huawei.com/enterprise Slide title :40-47pt Slide subtitle :26-30pt Color::white Corporate Font : FrutigerNext LT Medium."— Presentation transcript:

1 HUAWEI TECHNOLOGIES CO., LTD. www.huawei.com/enterprise Slide title :40-47pt Slide subtitle :26-30pt Color::white Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Huawei VTM Remote Bank Solution Application Scenarios Huawei Enterprise A Better Way

2 VTM Introduction VTM Features VTM Application Industry Challenges Application Scenarios Deployment Examples

3 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 3 Huawei Enterprise A Better Way Introduction Huawei Virtual Teller Machine (VTM) solution adopts advanced technologies to provide remote and virtual counter services. The VTM, as a revolutionary innovation, provides secure, convenient, and professional services for customers, alleviates the service burdens at business halls, and creates more value for financial institutions by focusing on VIP customers. HD video display Document scanner Electronic signature touch panel Electronic statement printer Palm vein recognition module ID card reader Cash dispenser Card recognition and issuing module

4 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 4 Huawei Enterprise A Better Way Features Face-to-face Excellent experience Comprehensive functions More secure

5 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 5 Huawei Enterprise A Better Way Securities Bank Insurance VTM Application Industries

6 Huawei Enterprise A Better Way VTM Introduction VTM Features VTM Application Industry Challenges Application Scenarios Deployment Examples

7 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 7 Huawei Enterprise A Better Way Account balance query, transaction detail query and printing, deposit book renewal, and password change Bank Deposit Services Card issuance, account balance query, transaction detail query and printing, remittance, password change, card-to-card transfer, IC card recharge, credit for load, and debit for unload Card services Query for account balance and transaction details, password change, and account statement printing Public account services Insurance, foreign exchange and securities services Financial management service Payment for phone, gas, water, and electricity bills Payment service Financial policy propaganda, interest rate query, bank introduction, business hall information, and service advertisement Information service VTM Services

8 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 8 Huawei Enterprise A Better Way A user applies for registration VTM remote assistance When the transaction is finished, the VTM provides the card and receipt for the user. Partially supported by bank teller Sends an account opening agreement. Confirms the signature and pushes a form. Verifies the form and pushes it to the user for signature. Checks the form and affixes the seal. Issues the card and pushes the account opening receipt to the user. Wants to open an account. Approves the agreement. Fills the form and then submits it. Checks and signs the form. Requests remote assistance. Orally reports personal information. Checks personal information and signs the form. Helps the user fill the form. Verifies the user's identity and signature. Issues the card and pushes the account opening receipt to the user. VTM Transaction Case (1) Bank teller VTM User Fully supported by bank teller

9 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 9 Huawei Enterprise A Better Way A user inserts the card into the VTM for authentication. When the transaction is finished, the user retreats the card, and prints the receipt. Purchasing financial products Pushes information about financial products and a form to the user. Verifies the form. Checks the signature and affixes the seal. Expresses his request to purchase financial products. Fills the form and submits it. Checks and signs the form. Reporting card loss Pushes a card loss report form. Verifies the user's identity and form. Checks the signature and affixes the seal. Reports card loss. Fills the form and submits it. Checks and signs the form. VTM remote assistance Bank teller VTM User VTM Transaction Case (2)

10 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 10 Huawei Enterprise A Better Way The user inserts the card for the system to authenticate. Self-service process When the transaction is finished, the VTM returns the card and prints a receipt for the user. Account management Transfer of account Card-to-card transfer Query the account balance Change the password Modify personal info … E-banking services Third-party proxy services Paying gas, water, or other types of bills Recharge accounts …… IC card Account management Self-service transfer Self-service payment VTM Transaction Case (3)

11 Huawei Enterprise A Better Way VTM Introduction VTM Features VTM Application Industry Challenges Application Scenarios Deployment Examples

12 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 12 Huawei Enterprise A Better Way Challenges for Business Halls Large number of customers High proportion of low-end services High interaction costs Long waiting lines High cost and few counters for VIP services Long approval process

13 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 13 Huawei Enterprise A Better Way Insurance Industry Expansion Requirements Many people are interested in insurance and financial services, but dislike to be harassed by marketing personnel’ advertisement. Installing VTMs at proper locations can meet people's requirements on inquiring and purchasing insurance products and reduce the manpower cost by avoiding ineffective marketing activities.

14 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 14 Huawei Enterprise A Better Way Traditional Methods for Promoting Financial Services VTM can overcome the following disadvantages of traditional methods for promoting financial services: Counter service: time-consuming and inefficient. Phone and website service: unable to inform customers of details and to know customers' immediate response to the services.

15 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 15 Huawei Enterprise A Better Way VTM Application Scenario 1 Target user: the masses Advantages: Alleviate service burdens at counters Cost-effective Recommended application scenarios: Reform of existing business halls Construction of new business halls Application range: Banking services Securities services Insurance services

16 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 16 Huawei Enterprise A Better Way VTM Application Scenario 2 Target users: VIP customers Advantages: Low transaction cost Large-scale deployment at VIP service areas Various services to improve user experience Better bank image Recommended application scenarios: Reform of existing business halls Construction of new business halls Application range: Banking service Securities service Insurance service

17 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 17 Huawei Enterprise A Better Way Applicable users: the masses Advantages: Low transaction cost Better self-service experience Improved self-service processing capability Recommended application scenarios: Reform of existing banking outlets (replace VTMs). Construction of new banking outlets. Application range: Banking services Securities service Insurance service VTM Application Scenario 3

18 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 18 Huawei Enterprise A Better Way Applicable users: the masses Advantages: Expanded service coverage Better bank image Better self-service experience Enhanced self-service processing capability Recommended application scenarios: Residential areas, office buildings, business halls, factories, and remote areas Application range: Banking services Securities service Insurance service VTM Application Scenario 4

19 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 19 Huawei Enterprise A Better Way VTM Application Scenario 5 Applicable users: potential customers of insurance companies Advantages: Low transaction cost Easy to promote relevant services Better image of the insurance industry Enhanced market recognition of the company Recommended application scenarios: Reform of existing business halls Construction of new business halls Application range: Insurance services Banking services Securities service

20 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 20 Huawei Enterprise A Better Way VTM Application Scenario 6 Applicable users: p otential purchaser of financial products Advantages: Improve the market recognition of financial products Promote financial products. Overcome the disadvantages of the traditional financial management services Recommended application scenarios: Reform of existing business halls Construction of new business halls Application range: Financial management service Securities service Insurance service

21 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 21 Huawei Enterprise A Better Way Applicable users: the masses Advantages: Comprehensive functions Services anywhere, anytime Wireless communication technologies Recommended application scenarios: places where services are needed Services anywhere, anytime Application range: Banking service Securities service Insurance service VTM Application Scenario 7

22 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 22 Huawei Enterprise A Better Way VTM Application Cases

23 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 23 Huawei Enterprise A Better Way Business halls: no waiting line

24 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 24 Huawei Enterprise A Better Way VIP room: more than a rest room

25 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 25 Huawei Enterprise A Better Way Shop malls: discount for bank card users V T M

26 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 26 Huawei Enterprise A Better Way Suburb high-end residential areas: distance is no longer a problem

27 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 27 Huawei Enterprise A Better Way Emergency: full-range services in time

28 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 28 Huawei Enterprise A Better Way High security level Excellent experience Integrated services Cloud collaboration Video communication VTM solution

29 Huawei Enterprise A Better Way

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