1. Enterprise Wide Testing Solutions
TriZetto: Brad Kelsey | AVP Consulting, Quality Assurance & Testing
Cognizant: Jayan Sivasankaran | Assoc.Director- Quality Engineering & Assurance
TriZetto: Jim Gatenby | Director, Consulting, Quality Assurance & Testing

2. Learn how our enterprise-wide testing solutions can help compress testing cycles without increasing overall risk by using test automation and accelerators.
In this session we will tell the merger / acquisition story and showcase the combined testing services catalogue. It will show the power / weight of the combined organization, highlight the key differentiators and high-level value proposition that the new merged organization can deliver. Scalable, repeatable, cost-containment through the right blend of on-shore & off-shore resources.

3. Cognizant / TriZetto Acquisition Integration Update
TriZetto: Brad Kelsey | AVP Consulting, Quality Assurance & Testing
Cognizant: Jayan Sivasankaran | Assoc.Director- Quality Engineering & Assurance

4. Faster Time to Market 10% - 15% Driving Incremental Savings
Combined Synergy
Reduced Cost 25% - 30%
Improved Quality 10% - 15%
Faster Time to Market 10% - 15%
Best-in Class Quality
Driving Incremental Savings
Rapid Implementation
Unique domain, product and Quality engineering model
Driving business outcomes through QA industrialization and best in class benchmarks
Shift Right integrating user advocacy into test life cycle
On Demand platform to enable TAAS
Independent Silo’s abridged to function providing a single platform and enabling quicker implementation capability
Reusable knowledge assets & repository to jump start engagements
Outcome based and Managed Service delivery models offering business efficiency
Integrated tools and frameworks across Test life cycle driving efficiency across test life cycle
Integrated service offerings from configuration testing to Business assurance testing

5. Our Capabilities are Bigger than Healthcare12
Industry Lines
Cognizant QE&A Overview
Joint Industry Recognition
QA Services
QA partner to Industry leaders
450+ Clients From Fortune 1000
75% Independent QA Engagements
LAUREATE , 2009, 2010,2011, 2012 The Computerworld Honors Program
Assurance | Engineering |
Consulting | Test data |Mobility
Analytics
FSTech Compliance Project of the year
Outsourcing Partnership of the year
Passionate QA Professionals
Over 25,000+ QA Professionals with well defined career lattice
Product & IP’s
Global Quality Engineering & Assurance Summit
Cognizant QA Hub | fasters |
Smart QA
Research & Innovation
50+ Global Delivery Centers
Structured Innovation Ecosystem with
2172 Best Practices listed
Including Phoenix, Denver, Grenoble, Manila, China, +India (multiple cities)
Products & IP’s- 4 Trademarks, 3 Patents

6. HealthCare QE&A Overview
TriZetto: Brad Kelsey | AVP Consulting, Quality Assurance & Testing
Cognizant: Jayan Sivasankaran | Assoc.Director- Quality Engineering & Assurance

7. Integrated Healthcare QE&A Service Offerings
Capacity
4000+ Healthcare QE & A associates
Externally certified Healthcare professionals (AHM, HIPAA, EDI, HL7)
80% internally certified (CCP) on Healthcare domain and Testing
Business Continuity through multi - offshore location teams and Global delivery models
Rich focus on Domain/ Lines of Business
Extensive Healthcare product expertise
QE & A CoEs for EDI, Provider, Healthcare Packages, 5010/ ICD 10
Reusable Healthcare testing scenarios across domains hosted in Capsule (5000+)
Capability
Partnering Top 10 Health plans and 20+ blues in the US
Footprints across 4 out of 5 top PBMs in the US
Executed projects across 40+ Healthcare clients in multiple locations
Over 5+ TCoEs set-up for Healthcare Clients
Credibility
Healthcare Domain System Expertise
Payer - Facets, QNXT, Care-Advance, Portico, Xcelys / Diamond, NASCO
Provider
PBM
Clearinghouse
Product Expertise
EMR/EHR Solutions – AllScripts SCM, Cerner, NextGen, Soarian
Revenue Cycle Management – NextGen, Cerner
Perioperative Products – PICIS, EPIC, Cerner
Interoperability - iKnowMed, Amalga, Orion, Intersystems Ensemble, Egate, Cloverleaf, Epic bridges, BizTalk, Mirth
Modules across Domain/ Lines of Business
Claims Adjudication
Benefits Admin.
Mail Pharmacy
Utilization Management
Sales &Marketing
Billing
Rating & Quoting
EDI
NASCO
Provider Management Finance & Payments
Customer Service
Blue Card
Medical Management
HR & Financials
Underwriting
Medicare & Medicaid
Clinical systems - EHR, Ancillary Systems (LIS/RIS), PACS, EDI, Care Mgmt., CPOE
Revenue Cycle Management - Charge Capture, Billing System, Coding & Grouping system, Transcription system, Claims Management system
Enterprise systems - HR Mgmt., Financial Systems
Hospital Admin Systems - Patient Mgmt., Reporting, Workflow Management

8. Integrated Engagement Models to Meet Your Needs
Staff Augmentation
Fixed Capacity Pool
Co-Sourcing
Testing Centre Of Excellence
Fixed Bid
Time & Material / Fixed Bid Pricing
T & M Pricing
Joint execution by
client & CTS
CTS accountable for entire portfolio including
transformation
Client Staff augmented by CTS resources having required skill sets
Dedicated CTS resource pool to be leveraged by client across projects
Fixed price/Output/Ou tcome based Pricing
Higher cost than staff aug, but lends greater flexibility
CTS takes responsibility for delivering on time
Calculated on basis of per- her rates
Overall ownership with client, who monitors progress of assigned tasks
Work assignment by client & project execution by CTS
Overall ownership with client, who owns planning & governance
Client reviews only CTS performance on SLAs & other metrics
Employed when scope is well defined
Pros
Pros
Pros
Pros
Cons
Cons
Cons
Cons
Pros
Higher degree of flexibility than Staff Augmentation model
Predictable capacity
Client retains control
Suitable for clients that are in the early part of the outsourcing journey
Model leverages the process & delivery maturity, domain and transformational expertise of Cognizant
Model provides flexibility for Cognizant to make appropriate business decisions such as staffing, training, process implementation, adoption of tools and capital investments
Suitable for situations where there is a fluctuating demand for niche skills
Access to large talent base from Cognizant in conjunction with a competitive rate card
Negligible need for change in the client’s organization
Model leverages the process and delivery maturity of Cognizant to an extent
Cognizant is accountable for the quality of deliverables
This model may also be used to plug temporary skill shortages; ramp up or ramp down of resources
Fixed cost allows advanced planning and adherence to budget
Minimal risk exposure and assured quality to customer
Customer focus on core business allowing competitive edge

9. Resource Engagement / Staffing Models
Flexible Delivery models allow a variety of staffing models as per Customer requirement . The below models maybe blended to achieve operational and business efficiency
Onshore with T&E
Onshore – Client Located
U.S. Near-Shore Solution Centers
Offshore
Scope
Resources travel to customer site for the engagement duration.
Resources are deployed at the client location for the engagement duration.
Resource deployment at TriZetto / Cognizant solution centers
Resources deployed at Cognizant offshore centers in India/Asia
Faster time to market/Solutioning
Proximity to Customer
Recommends process improvements within scope
Faster time to market/Solutioning
Proximity to Customer
Recommends process improvements within scope
Pros
Customers can focus on Core-Competency
Proximity in-terms of business hours
Increased Cost Savings
Focus on Core competency
Suitable for long-term engagements
Suitable mostly for shorter engagements
Increased customer responsibility
Cons
Time to set-up offshore-center
Proximity (working across different continents)
High Set-up time
Increased Customer responsibility (infrastructure etc.)
Expensive Model

10. Integrated Service Offerings
System Testing
Integration Testing
Product Configuration
Client Workflows
BMS Workflows
Technical Validation of 3rd Party Integrations
Technical Validation of SI \ Custom Development
Extracts & Extensions
Production Simulation
Vendor and BMS Readiness
Performance Testing
Platform Testing
Environment Hardware
Software Install
Integrations & Custom Code Deployments
User Acceptance Testing
INTEGRATED SERVICE OFFERINGS
End User perspective based testing
Risk based testing
Build Best-in-Class Framework for QA organizations
Shift Left & Quality Engineering concepts
Partnerships with leading testing tools and infrastructure vendors
Enterprise level testing services
QE&A Planning
Managed TCoE
Test Strategy
Test Approach
Test Program Management
Testing Center of Excellence
Infrastructure testing
The synergy allows greater flexibility in operating models and enables cost-effective delivery through best-in-class tools, performance, automation accelerators & mobile labs

11. Industry Leading Tools & Accelerators
Cognizant: Jayan Sivasankaran | Assoc.Director- Quality Engineering & Assurance
TriZetto: Jim Gatenby | Director, Consulting, Quality Assurance & Testing

12. Activity Diagram Based Path Analysis and Regression Testing
Tools & Accelerators
Tools & Frameworks
Phases
Description
Benefits
Experience Caselet
Exhaustive test scenario and test case generation
Accuracy in Identifying the Impacted areas during regression
Reduced Test Design cycles
Test case from activity diagram
In-built traversal algorithms and versioning of activity diagram to identify the impacted areas
20-30% reduction in test case design effort and authoring with ADPART
Test Design
Activity Diagram Based Path Analysis and Regression Testing
Automated Benefits Solution which allows E2E Process Orchestration with 90%+ Automation
Easy to operate workflow based platform
‘Shift left’ oriented solution
30%+ reduction in Operational costs and a 75% reduction in TAT
Benefits
Defines scripting of business functionalities as reusable libraries that are repetitive among test cases
Invigorates ROI on automation efforts with up to 60% savings achievable by 3rd release
Conceptualizes to maximize resource utilization
CRAFT brings 60% savings on automation effort by the third release of the application
Test Design
mint
Tool for Test Strategy & design, Cloud, Mobile NFR and automation
70% Reduced CAPEX in comparison to similar tools
ETE MTLC coverage and Multi-Geo support
50% reduction in cycle time across MTLC
Mobility QA 12

13. TriZetto Test Data Generator
Tools & Accelerators
Tools & Frameworks
Phases
Description
Benefits
Experience Caselet
On-demand services delivery model capable of provisioning modularized testing services reducing Total Cost of Ownership
Reduce testing cycle time by 33%
Flexibility to choose tool/skill sets based on technology landscape
Cost savings of 20% through on-demand model for a large logistics company
On Demand Services
Script-less Model for Business Users
Object Repository & Spy
Object Healing for Agile
60-70% reusability
Script less automation reduces cost by 50%
Production defect rates reduce by 80%
50% Savings in test design
65% reduction in execution effort
Test Automation
Create and Track test claims
Claims regression testing
Statistical sampling
Automate test suite development process
Real-time claim reconciliation
Customizable test suites – rapid address
Test results are traceable and referable
Macros can enable the migration of CTP test results to HP QC/ALM
Claims Testing
Data Copy Tool
Protects PHI
Data Masking
Reduce the risk of exposing PHI that occurs when production data is simply copied into non-production data bases for testing
Reduce non-targeted environment copies
Reduce demands on specialty IT resources
TDM
TriZetto Test Data Generator 13

14. Enterprise Enablement / Collaboration Suites
HP ALM simplifies and organizes the test management by creating the foundation for the testing workflow. HP ALM integrates all the tasks involved in application testing to ensure high quality applications are delivered.
Features
Benefits
Benefits
Features
Drag-and-drop interface
Task &release planning boards
Real-time feedback on progress
Advanced development analytics
Seamless integrations
IDE integration
Built-in sprint closure &retrospective capabilities
Push-button workspace provisioning
User-friendly
Instant-on, anytime/anywhere access via SaaS delivery
Releases specification
Requirements specification
Test planning
Test execution
Defect Tracking phases of the testing process
Manage Databases to hold QC repository
Manage User Privileges
Importing data from Microsoft Word or Excel
eSignature for HP ALM which can be used in environments with higher security needs.
eSignature can be plug-in for HP ALM that will capture and record secure electronic sign-offs on all QC records.
Provided higher traceability throughout the testing process
QC will be supporting all the level of testing life cycle from requirement through execution reporting.
Empower your team to self-organize and collaborate so they can organize and deliver targeted agile results with HP Agile Manager, a unified, easy-to-use communication hub and decision support system
ALM
AGILE Manager

15. Automated Regression Solutions
TriZetto: Jim Gatenby | Director, Consulting, Quality Assurance & Testing

16. Regression Accelerator Overview
CRAFT: Cognizant’s Reusable Automation Framework for Test is agnostic of core-system that can be extended to achieve enterprise wide test automation coverage
TAA: TriZetto’s Test Automation Accelerator Kits contain pre-developed Object Repositories, Function Libraries and script templates for Facets, QNXT and Care-Advance enabling shorter automation timelines.
Spritz: Cost-effective open source automation framework
Claim Test Pro: TriZetto’s Claim Test Pro application offers the ability to define claim regression test-suites from an existing claim’s data-base and to conduct claim’s regression using a parallel source vs. target comparison approach

17. A hybrid driven framework that combines the best-practices of keyword and data driven approaches. It defines the method for scripting of business functionalities as reusable libraries that are repetitive among test cases.
Key Features & Benefits
Architecture
Sets a platform to design and develop a model that simplifies process of script development and automated execution
Provides hybrid automation using business level keywords and data driven input parameters, powered by robust centralized database
Four-Tier Architecture for abstraction and flexibility
Single Data Table file with multiple sheets for the ease of maintenance
Scripting Standards for higher code maintainability and reusability
Offers a web-based thin client for intelligently managing test execution and real time reporting
Conceptualizes to maximize resource utilization and minimize manual intervention
Invigorates ROI on automation efforts with up to 60% savings achievable by the third release of the application
Streamlines test execution Builds Knowledge base & reusability

18. TriZetto’s Test Automation Accelerators (TAA)
Trizetto’s Test Automation Accelerator (TAA) framework enables clients to quickly deploy test automation for all TriZetto’s applications .This hybrid framework is comprised of application specific Object Repositories, Function Libraries, and pre-developed test scripts.
Key Features & Benefits
Assess
Design, Develop & Integrate
Execute & Maintain
Execute Automated scripts
Assess Application Stability
Review Scope
Automate Manual Test Scripts
Testing of transactions that span multiple application layers, cutting the cost and complexity of the testing process while improving application quality.
Test a broad range of Technologies
Validate multi-layer test scenarios with a single, integrated solution
Accelerate Testing Cycles
Start automating functional testing earlier and accelerate time-to-market
Validate Quality of Frequent Builds
Reduce Per Unit Cost of Testing
Automated Data Adjustment Services
Analyze test cases that are suitable
for automation
Create/Re-use Automated scripts & ready test data
Compare actual and expected results, log issues
Technical Feasibility Analysis (POC)
Integrate scripts with
Test Management tool
Collect, Analyze & Publish Automation Metrics
Financial Feasibility Analysis (ROI)
Fine-tune scripts
Post-execution ROI analysis
and publish ROI results
Design Automation Framework
Baseline scripts
Maintain Automated Test scripts

19. Spritz Overview Cost Effective 1 Design 3 Execute 4 Maintain 2 Update
Reduce the cost of resources by 54.7%,
Reduce the cost of training by 60%
Reduce overall cost of automation decreases by 45%
1 Design
Start Automation design early before UI is ready with wireframes
3 Execute
Run tests on multiple browsers and generate reports
4 Maintain
Maintain Tests easily with Self-Documentation feature
2 Update
Automate just when UI is ready with Just-in time Object Mapping
Effective Early Defect Detection
Earlier defect discovery and production defect rates dropping by as much as 80%.
Use inbuilt Action keywords to build tests with parameterized test data
Test step design can begin even before application is ready.
Update object repository in Spritz once the UI is ready
Generate intuitive business friendly reports
Choose the browser type and run your tests
Spritz engine reads the keywords, interprets and executes tests – supports concurrency
Use Object healer to dynamically update Object Repository
Changes reflected across relevant test cases to reduce maintenance effort
Before GUI is ready
GUI is ready
Changes in UI
Test Execution
Enhanced Productivity
Time-to-automate shortens by almost 40% .
can automate large test suites 1.6 times faster
Reduced Project Cycle Times
Greater Stakeholder involvement reduces project cycle time - IBM report on Worksoft Certify
Flatter the Learning Curve
The training duration reduces by 50%
Reduce your cost of training by up to 60%

20. Benefits of Claim Test ProTM Claim Test ProTM Common Uses
An Automated Tool for Health Insurance Claims Testing Teams that Supports the Creation, Management, Reconciliation and Remediation of Claim Test Results.
Unique Features
Benefits of Claim Test ProTM
Claim Test ProTM Common Uses
Creates 837 claims files (supports 4010 & 5010 formats)
Supports multiple source and target environment
Imports and applies updated fee schedules to expected results
Provides conversion features for members and providers
Performs statistical sampling of claims for auditing
ICD9 to ICD10 translation
Upgrading to a new major release
Installing service packs or change packs
Migrating from one claims payment system to another
Consolidating systems
ICD10 testing
Testing the configuration of a new line of business or benefit package
Testing new or updated provider contracts/agreements
Validating major or minor programming or configuration change.
Creation of paper claims to validate scanning changes Statistical sampling and reconciliation of claims for internal or external claims auditing
Claims research
Reduce the manual effort related to testing by:
Automating the creation of test cases
Online editing of test cases to meet test criteria
Automating the capture of expected/actual results
Automating the reconciliation of test results
Automating the tracking and documenting of test projects, suites, and cases
Allows for a larger volume of testing
Ability to replicate the testing process
Provides an audit trail of the testing process
Statistical selection of test cases
Multiple levels of reporting

21. Managed Testing Services
Cognizant: Jayan Sivasankaran | Assoc.Director- Quality Engineering & Assurance

22. Managed Services Key Business Drivers Key Objectives Cost
Empower your team to self-organize and collaborate so they can organize and deliver targeted agile results with HP Agile Manager, a unified, easy-to-use communication hub and decision support system
Key Objectives
Reduce the cost of application
development and support services
Leverage economies of scale
Cost
Service Delivery:
Flexible and scalable service delivery models
Predictable outcomes
Performance Orientation: Mechanism to measure and report key metrics to foster a performance oriented culture, with a strong focus on:
Productivity Improvements
Cost Reduction
Metrics based Process Improvement
IT Governance:
A robust IT Governance Structure to ensure provision of cost effective IT solutions to the business
Defined processes to ensure right mix of in-sourcing and outsourcing
Consistent measurement, reporting mechanisms
Improved service levels
Improved productivity through development of reusable components and value creators
Quality / Process
Ever changing skills
Internal resource constraints
Ability to retain a consistent, core set of resource service personnel
Flexibility
Risk
Risks related to resource dependencies
Shared Financial Risk through Risk – Reward mechanism
Leveraging best practices
Leveraging resources drawn from Vendor Center of Excellences
Technology /
Modernization

23. Web and Application Servers
Platform Testing
Cognizant has executed testing projects across multiple web products and technology. Cognizant also has partnerships with leading vendors of these products. Apart from Testing, Cognizant also provide end to end portal solutions comprising of consulting, implementation, migration, integration and support.
Publishing Testing
To validate the functionality to publish content to the Portal
Performance Testing
To validate the performance parameters of a portal
Load test
Stress test
Volume Test
Endurance Test
Spike Test
Content Testing
To validate the accessibility, view-ability and accuracy of all content in the pages and port-lets
Security Testing
Web Application Security Testing
Web services Security Testing
Vulnerability Assessment
Penetration Testing
Product/Technology Competency
Databases
Web and Application Servers
Architecture
Technology
Operating System
Protocols
Sun Solaris, IBM AIX, Windows NT/2003, Linux
IIS (Windows 2003), iPlanet (Solaris), IBM HTTP Server (AIX), IBM WebSphere, BEA WebLogic, SunONE Application Server, Oracle App Server, Apache, Tomcat
Server-Based. Java 2 Enterprise Edition (J2EE) and Microsoft .NET Environments
HTML, JavaScript, EJB, JSP, JavaBean API, Struts, ASP.Net, TCL, COM, XML, XSL
Microsoft SQL Server,
IBM Database 2 (DB2), Oracle,
Sybase
HTTP
HTTPS
WSDL
SOAP,
LDAP
Usability Testing
User Interface Testing
User Interface Evaluation
Portlet Testing
To validate portlet attributes like Edit, Help, Maximize, Minimize, etc
Search Testing
To validate the keyword based search functionality
Compatibility Testing
To validate that the portal functions as intended in all required browsers
Platform Testing

24. COGNIZANT’s SOLUTIONS
System Testing
New Development Phase
Growth Phase
Sunset Phase
Support existing commitments
Shift to newer products
Make products are zero-maintenance
Reduce maintenance cost
Sustain growth
Increased complexity
Expand reach
Quick roll-over
Control Engg cost
Contain failure
Emphasis on innovation and R&D
Dedicated Team of Testing experts with ~ person months of experience across various provider related products/ modules
4000+ person months testing experience through implementations for Healthcare payer related package implementations, migrations & version upgrades ( Xcelys/ Diamond)
Experience in providing QA support across product life cycle
New Product Development
Product Growth
Product Sunset
QA Validation/ Complete Ownership of:
Care Suite Admin modules (Operating room management, Scheduling, Patient Tracking etc.)
Utilization management
Case management
Regression
End to End
Database
Conversion
Billing
Capitation
Membership
Enrollment
Claims
Plan
Provider
Finance
Benefits
Contracts
Functional
Web Services
Configuration
Upgrade
Automation
Migration
Provider Credentialing
Clinical
BA-QA
Model
Payer &
Specific
Testing
Skills
Healthcare
Domain
Focus
EDI
COGNIZANT’s SOLUTIONS
SPECIALIZED TESTING
Model based testing
XP Testing
Feature Driven Testing
Agile Testing
COE enabled for specialized support
Automation(using CRAFT)
Performance Testing
Internationalization and Localization Testing
Up-gradation Testing
Installation Testing
Data Migration Testing
Compatibility
Configuration Testing
Usability
Security
SOA
Accessibility
ALLIANCES
Mercury
Rational
Borland
Virtualization
Release Management, Configuration management
Test Management, Test Data Management
COE
Automation
Performance
SOA

25. User-Acceptance Testing
Sales and Marketing | Underwriting | Enrollment & Billing | Eligibility | Rating | Administration | Membership | Benefits | Claims | Clinical | Broker Mgmt | Medical and Network Mgmt | Prior Authorization | Appeals | Medicare | Medicaid | ICD 10 | HIX | Facets
End to End UAT lifecycle activities from test strategy preparation till test execution and closure
Test data provisioning
Test environment provisioning
Full Test Life Cycle Services
Best Practices
Robust process, Methodologies and Framework
BA-QA model to bring out best of both domain and testing skill sets
Adoption of Risk based testing for optimal coverage
Automation with in-house Tools/ Frameworks/Accelerators for efficiency
Program Management and Governance Services
UAT Service Spectrum
Set up Test Management Office
Program and Test management
Our Tools and Accelerators
UAT organization maturity assessment and benchmarking
UAT CoE Design and Implementation Services
Consulting Services 25

26. Performance Testing Scalability Real-time response time
Improved the web services throughput from a mere 9 TPS to about 317 TPS for the shipment tracking system
Real-time response time
Built a tax computation engine and achieved 16 ms per computation for a single user and about 900 ms for 50 concurrent users on a single node for a product company
Batch window tuning
A 19 day batch window reduced to 1.5 days for a global logistics client
Availability
Increased system availability of an air freight tracking system from 87% to around 99% by removing 5-6 system crashes per day within 2 weeks time of engagement
Consulting
Provided performance engineering strategy to identify and mitigate the risk of integrating over 2,800 applications for one of the largest inter-bank mergers in UK
MIPS Optimization
Saved over $1.5 million Year on Year and showed a savings potential of $4.2 million for a global banking giant
System Monitoring Strategy
Implemented performance, capacity and business activity monitoring for a large telecom client, with features to generate reports for different types of analysis. This has helped the customer in identifying/ resolving production issues and help achieve 99.95% availability
Capacity Planning
Provided capacity planning recommendations to a large retail client in right-sizing of future infrastructure requirements to cater to business growth (of doubling the number of existing stores)

27. Testing Maturity Assessment

28. Test Maturity Assessment
Focus Areas
Phase
Cognizant Responsibilities
Deliverables*
Organization & Operating Model
Test Lifecycle - Process & Methods
Support Functions/PMO
Infrastructure & Tools
Planning
Create high level assessment plan
High Level plan
Test Measurement Strategy
Test Artifact Configuration management    
Build/ Release Management
Requirement Change Management  
Knowledge management  
Risk Management
Templates, checklists, etc
Review and sign off
Test Tool Strategy
Test Management Tools
Test Automation Tools
Performance Testing Tools
Other Testing tools
Test Environment Management
Organization structure and governance  
Test Policy and Goals  
Career & Competency development  
Training  
Test Life Cycle and Integration  
Capacity Management  
Demand Management  
Service Level Management      
Vendor Governance
Project Structuring
Communication
Test Requirements management  
Test Estimation  
Test Strategy/Planning  
Test Design
Test Scope Change Management
Defect Management and Prevention
Test Management
UAT Support 
Test Data Management
Regression Testing
Evaluate
Collect test artifacts and metrics and Perform current state study
Current State Report
Bench-mark
Conduct workshop to finalize target state model
Target State Report
Recom-mend
Provide high-level recommendations for process improvement areas
Improvement plan

29. Thank You