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Enterprise Wide Testing Solutions
TriZetto: Brad Kelsey | AVP Consulting, Quality Assurance & Testing Cognizant: Jayan Sivasankaran | Assoc.Director- Quality Engineering & Assurance TriZetto: Jim Gatenby | Director, Consulting, Quality Assurance & Testing
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Learn how our enterprise-wide testing solutions can help compress testing cycles without increasing overall risk by using test automation and accelerators. In this session we will tell the merger / acquisition story and showcase the combined testing services catalogue. It will show the power / weight of the combined organization, highlight the key differentiators and high-level value proposition that the new merged organization can deliver. Scalable, repeatable, cost-containment through the right blend of on-shore & off-shore resources.
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Cognizant / TriZetto Acquisition Integration Update
TriZetto: Brad Kelsey | AVP Consulting, Quality Assurance & Testing Cognizant: Jayan Sivasankaran | Assoc.Director- Quality Engineering & Assurance
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Faster Time to Market 10% - 15% Driving Incremental Savings
Combined Synergy Reduced Cost 25% - 30% Improved Quality 10% - 15% Faster Time to Market 10% - 15% Best-in Class Quality Driving Incremental Savings Rapid Implementation Unique domain, product and Quality engineering model Driving business outcomes through QA industrialization and best in class benchmarks Shift Right integrating user advocacy into test life cycle On Demand platform to enable TAAS Independent Silo’s abridged to function providing a single platform and enabling quicker implementation capability Reusable knowledge assets & repository to jump start engagements Outcome based and Managed Service delivery models offering business efficiency Integrated tools and frameworks across Test life cycle driving efficiency across test life cycle Integrated service offerings from configuration testing to Business assurance testing
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Our Capabilities are Bigger than Healthcare
12 Industry Lines Cognizant QE&A Overview Joint Industry Recognition QA Services QA partner to Industry leaders 450+ Clients From Fortune 1000 75% Independent QA Engagements LAUREATE , 2009, 2010,2011, 2012 The Computerworld Honors Program Assurance | Engineering | Consulting | Test data |Mobility Analytics FSTech Compliance Project of the year Outsourcing Partnership of the year Passionate QA Professionals Over 25,000+ QA Professionals with well defined career lattice Product & IP’s Global Quality Engineering & Assurance Summit Cognizant QA Hub | fasters | Smart QA Research & Innovation 50+ Global Delivery Centers Structured Innovation Ecosystem with 2172 Best Practices listed Including Phoenix, Denver, Grenoble, Manila, China, +India (multiple cities) Products & IP’s- 4 Trademarks, 3 Patents
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HealthCare QE&A Overview
TriZetto: Brad Kelsey | AVP Consulting, Quality Assurance & Testing Cognizant: Jayan Sivasankaran | Assoc.Director- Quality Engineering & Assurance
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Integrated Healthcare QE&A Service Offerings
Capacity 4000+ Healthcare QE & A associates Externally certified Healthcare professionals (AHM, HIPAA, EDI, HL7) 80% internally certified (CCP) on Healthcare domain and Testing Business Continuity through multi - offshore location teams and Global delivery models Rich focus on Domain/ Lines of Business Extensive Healthcare product expertise QE & A CoEs for EDI, Provider, Healthcare Packages, 5010/ ICD 10 Reusable Healthcare testing scenarios across domains hosted in Capsule (5000+) Capability Partnering Top 10 Health plans and 20+ blues in the US Footprints across 4 out of 5 top PBMs in the US Executed projects across 40+ Healthcare clients in multiple locations Over 5+ TCoEs set-up for Healthcare Clients Credibility Healthcare Domain System Expertise Payer - Facets, QNXT, Care-Advance, Portico, Xcelys / Diamond, NASCO Provider PBM Clearinghouse Product Expertise EMR/EHR Solutions – AllScripts SCM, Cerner, NextGen, Soarian Revenue Cycle Management – NextGen, Cerner Perioperative Products – PICIS, EPIC, Cerner Interoperability - iKnowMed, Amalga, Orion, Intersystems Ensemble, Egate, Cloverleaf, Epic bridges, BizTalk, Mirth Modules across Domain/ Lines of Business Claims Adjudication Benefits Admin. Mail Pharmacy Utilization Management Sales &Marketing Billing Rating & Quoting EDI NASCO Provider Management Finance & Payments Customer Service Blue Card Medical Management HR & Financials Underwriting Medicare & Medicaid Clinical systems - EHR, Ancillary Systems (LIS/RIS), PACS, EDI, Care Mgmt., CPOE Revenue Cycle Management - Charge Capture, Billing System, Coding & Grouping system, Transcription system, Claims Management system Enterprise systems - HR Mgmt., Financial Systems Hospital Admin Systems - Patient Mgmt., Reporting, Workflow Management
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Integrated Engagement Models to Meet Your Needs
Staff Augmentation Fixed Capacity Pool Co-Sourcing Testing Centre Of Excellence Fixed Bid Time & Material / Fixed Bid Pricing T & M Pricing Joint execution by client & CTS CTS accountable for entire portfolio including transformation Client Staff augmented by CTS resources having required skill sets Dedicated CTS resource pool to be leveraged by client across projects Fixed price/Output/Ou tcome based Pricing Higher cost than staff aug, but lends greater flexibility CTS takes responsibility for delivering on time Calculated on basis of per- her rates Overall ownership with client, who monitors progress of assigned tasks Work assignment by client & project execution by CTS Overall ownership with client, who owns planning & governance Client reviews only CTS performance on SLAs & other metrics Employed when scope is well defined Pros Pros Pros Pros Cons Cons Cons Cons Pros Higher degree of flexibility than Staff Augmentation model Predictable capacity Client retains control Suitable for clients that are in the early part of the outsourcing journey Model leverages the process & delivery maturity, domain and transformational expertise of Cognizant Model provides flexibility for Cognizant to make appropriate business decisions such as staffing, training, process implementation, adoption of tools and capital investments Suitable for situations where there is a fluctuating demand for niche skills Access to large talent base from Cognizant in conjunction with a competitive rate card Negligible need for change in the client’s organization Model leverages the process and delivery maturity of Cognizant to an extent Cognizant is accountable for the quality of deliverables This model may also be used to plug temporary skill shortages; ramp up or ramp down of resources Fixed cost allows advanced planning and adherence to budget Minimal risk exposure and assured quality to customer Customer focus on core business allowing competitive edge
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Resource Engagement / Staffing Models
Flexible Delivery models allow a variety of staffing models as per Customer requirement . The below models maybe blended to achieve operational and business efficiency Onshore with T&E Onshore – Client Located U.S. Near-Shore Solution Centers Offshore Scope Resources travel to customer site for the engagement duration. Resources are deployed at the client location for the engagement duration. Resource deployment at TriZetto / Cognizant solution centers Resources deployed at Cognizant offshore centers in India/Asia Faster time to market/Solutioning Proximity to Customer Recommends process improvements within scope Faster time to market/Solutioning Proximity to Customer Recommends process improvements within scope Pros Customers can focus on Core-Competency Proximity in-terms of business hours Increased Cost Savings Focus on Core competency Suitable for long-term engagements Suitable mostly for shorter engagements Increased customer responsibility Cons Time to set-up offshore-center Proximity (working across different continents) High Set-up time Increased Customer responsibility (infrastructure etc.) Expensive Model
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Integrated Service Offerings
System Testing Integration Testing Product Configuration Client Workflows BMS Workflows Technical Validation of 3rd Party Integrations Technical Validation of SI \ Custom Development Extracts & Extensions Production Simulation Vendor and BMS Readiness Performance Testing Platform Testing Environment Hardware Software Install Integrations & Custom Code Deployments User Acceptance Testing INTEGRATED SERVICE OFFERINGS End User perspective based testing Risk based testing Build Best-in-Class Framework for QA organizations Shift Left & Quality Engineering concepts Partnerships with leading testing tools and infrastructure vendors Enterprise level testing services QE&A Planning Managed TCoE Test Strategy Test Approach Test Program Management Testing Center of Excellence Infrastructure testing The synergy allows greater flexibility in operating models and enables cost-effective delivery through best-in-class tools, performance, automation accelerators & mobile labs
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Industry Leading Tools & Accelerators
Cognizant: Jayan Sivasankaran | Assoc.Director- Quality Engineering & Assurance TriZetto: Jim Gatenby | Director, Consulting, Quality Assurance & Testing
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Activity Diagram Based Path Analysis and Regression Testing
Tools & Accelerators Tools & Frameworks Phases Description Benefits Experience Caselet Exhaustive test scenario and test case generation Accuracy in Identifying the Impacted areas during regression Reduced Test Design cycles Test case from activity diagram In-built traversal algorithms and versioning of activity diagram to identify the impacted areas 20-30% reduction in test case design effort and authoring with ADPART Test Design Activity Diagram Based Path Analysis and Regression Testing Automated Benefits Solution which allows E2E Process Orchestration with 90%+ Automation Easy to operate workflow based platform ‘Shift left’ oriented solution 30%+ reduction in Operational costs and a 75% reduction in TAT Benefits Defines scripting of business functionalities as reusable libraries that are repetitive among test cases Invigorates ROI on automation efforts with up to 60% savings achievable by 3rd release Conceptualizes to maximize resource utilization CRAFT brings 60% savings on automation effort by the third release of the application Test Design mint Tool for Test Strategy & design, Cloud, Mobile NFR and automation 70% Reduced CAPEX in comparison to similar tools ETE MTLC coverage and Multi-Geo support 50% reduction in cycle time across MTLC Mobility QA 12
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TriZetto Test Data Generator
Tools & Accelerators Tools & Frameworks Phases Description Benefits Experience Caselet On-demand services delivery model capable of provisioning modularized testing services reducing Total Cost of Ownership Reduce testing cycle time by 33% Flexibility to choose tool/skill sets based on technology landscape Cost savings of 20% through on-demand model for a large logistics company On Demand Services Script-less Model for Business Users Object Repository & Spy Object Healing for Agile 60-70% reusability Script less automation reduces cost by 50% Production defect rates reduce by 80% 50% Savings in test design 65% reduction in execution effort Test Automation Create and Track test claims Claims regression testing Statistical sampling Automate test suite development process Real-time claim reconciliation Customizable test suites – rapid address Test results are traceable and referable Macros can enable the migration of CTP test results to HP QC/ALM Claims Testing Data Copy Tool Protects PHI Data Masking Reduce the risk of exposing PHI that occurs when production data is simply copied into non-production data bases for testing Reduce non-targeted environment copies Reduce demands on specialty IT resources TDM TriZetto Test Data Generator 13
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Enterprise Enablement / Collaboration Suites
HP ALM simplifies and organizes the test management by creating the foundation for the testing workflow. HP ALM integrates all the tasks involved in application testing to ensure high quality applications are delivered. Features Benefits Benefits Features Drag-and-drop interface Task &release planning boards Real-time feedback on progress Advanced development analytics Seamless integrations IDE integration Built-in sprint closure &retrospective capabilities Push-button workspace provisioning User-friendly Instant-on, anytime/anywhere access via SaaS delivery Releases specification Requirements specification Test planning Test execution Defect Tracking phases of the testing process Manage Databases to hold QC repository Manage User Privileges Importing data from Microsoft Word or Excel eSignature for HP ALM which can be used in environments with higher security needs. eSignature can be plug-in for HP ALM that will capture and record secure electronic sign-offs on all QC records. Provided higher traceability throughout the testing process QC will be supporting all the level of testing life cycle from requirement through execution reporting. Empower your team to self-organize and collaborate so they can organize and deliver targeted agile results with HP Agile Manager, a unified, easy-to-use communication hub and decision support system ALM AGILE Manager
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Automated Regression Solutions
TriZetto: Jim Gatenby | Director, Consulting, Quality Assurance & Testing
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Regression Accelerator Overview
CRAFT: Cognizant’s Reusable Automation Framework for Test is agnostic of core-system that can be extended to achieve enterprise wide test automation coverage TAA: TriZetto’s Test Automation Accelerator Kits contain pre-developed Object Repositories, Function Libraries and script templates for Facets, QNXT and Care-Advance enabling shorter automation timelines. Spritz: Cost-effective open source automation framework Claim Test Pro: TriZetto’s Claim Test Pro application offers the ability to define claim regression test-suites from an existing claim’s data-base and to conduct claim’s regression using a parallel source vs. target comparison approach
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A hybrid driven framework that combines the best-practices of keyword and data driven approaches. It defines the method for scripting of business functionalities as reusable libraries that are repetitive among test cases. Key Features & Benefits Architecture Sets a platform to design and develop a model that simplifies process of script development and automated execution Provides hybrid automation using business level keywords and data driven input parameters, powered by robust centralized database Four-Tier Architecture for abstraction and flexibility Single Data Table file with multiple sheets for the ease of maintenance Scripting Standards for higher code maintainability and reusability Offers a web-based thin client for intelligently managing test execution and real time reporting Conceptualizes to maximize resource utilization and minimize manual intervention Invigorates ROI on automation efforts with up to 60% savings achievable by the third release of the application Streamlines test execution Builds Knowledge base & reusability
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TriZetto’s Test Automation Accelerators (TAA)
Trizetto’s Test Automation Accelerator (TAA) framework enables clients to quickly deploy test automation for all TriZetto’s applications .This hybrid framework is comprised of application specific Object Repositories, Function Libraries, and pre-developed test scripts. Key Features & Benefits Assess Design, Develop & Integrate Execute & Maintain Execute Automated scripts Assess Application Stability Review Scope Automate Manual Test Scripts Testing of transactions that span multiple application layers, cutting the cost and complexity of the testing process while improving application quality. Test a broad range of Technologies Validate multi-layer test scenarios with a single, integrated solution Accelerate Testing Cycles Start automating functional testing earlier and accelerate time-to-market Validate Quality of Frequent Builds Reduce Per Unit Cost of Testing Automated Data Adjustment Services Analyze test cases that are suitable for automation Create/Re-use Automated scripts & ready test data Compare actual and expected results, log issues Technical Feasibility Analysis (POC) Integrate scripts with Test Management tool Collect, Analyze & Publish Automation Metrics Financial Feasibility Analysis (ROI) Fine-tune scripts Post-execution ROI analysis and publish ROI results Design Automation Framework Baseline scripts Maintain Automated Test scripts
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Spritz Overview Cost Effective 1 Design 3 Execute 4 Maintain 2 Update
Reduce the cost of resources by 54.7%, Reduce the cost of training by 60% Reduce overall cost of automation decreases by 45% 1 Design Start Automation design early before UI is ready with wireframes 3 Execute Run tests on multiple browsers and generate reports 4 Maintain Maintain Tests easily with Self-Documentation feature 2 Update Automate just when UI is ready with Just-in time Object Mapping Effective Early Defect Detection Earlier defect discovery and production defect rates dropping by as much as 80%. Use inbuilt Action keywords to build tests with parameterized test data Test step design can begin even before application is ready. Update object repository in Spritz once the UI is ready Generate intuitive business friendly reports Choose the browser type and run your tests Spritz engine reads the keywords, interprets and executes tests – supports concurrency Use Object healer to dynamically update Object Repository Changes reflected across relevant test cases to reduce maintenance effort Before GUI is ready GUI is ready Changes in UI Test Execution Enhanced Productivity Time-to-automate shortens by almost 40% . can automate large test suites 1.6 times faster Reduced Project Cycle Times Greater Stakeholder involvement reduces project cycle time - IBM report on Worksoft Certify Flatter the Learning Curve The training duration reduces by 50% Reduce your cost of training by up to 60%
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Benefits of Claim Test ProTM Claim Test ProTM Common Uses
An Automated Tool for Health Insurance Claims Testing Teams that Supports the Creation, Management, Reconciliation and Remediation of Claim Test Results. Unique Features Benefits of Claim Test ProTM Claim Test ProTM Common Uses Creates 837 claims files (supports 4010 & 5010 formats) Supports multiple source and target environment Imports and applies updated fee schedules to expected results Provides conversion features for members and providers Performs statistical sampling of claims for auditing ICD9 to ICD10 translation Upgrading to a new major release Installing service packs or change packs Migrating from one claims payment system to another Consolidating systems ICD10 testing Testing the configuration of a new line of business or benefit package Testing new or updated provider contracts/agreements Validating major or minor programming or configuration change. Creation of paper claims to validate scanning changes Statistical sampling and reconciliation of claims for internal or external claims auditing Claims research Reduce the manual effort related to testing by: Automating the creation of test cases Online editing of test cases to meet test criteria Automating the capture of expected/actual results Automating the reconciliation of test results Automating the tracking and documenting of test projects, suites, and cases Allows for a larger volume of testing Ability to replicate the testing process Provides an audit trail of the testing process Statistical selection of test cases Multiple levels of reporting
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Managed Testing Services
Cognizant: Jayan Sivasankaran | Assoc.Director- Quality Engineering & Assurance
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Managed Services Key Business Drivers Key Objectives Cost
Empower your team to self-organize and collaborate so they can organize and deliver targeted agile results with HP Agile Manager, a unified, easy-to-use communication hub and decision support system Key Objectives Reduce the cost of application development and support services Leverage economies of scale Cost Service Delivery: Flexible and scalable service delivery models Predictable outcomes Performance Orientation: Mechanism to measure and report key metrics to foster a performance oriented culture, with a strong focus on: Productivity Improvements Cost Reduction Metrics based Process Improvement IT Governance: A robust IT Governance Structure to ensure provision of cost effective IT solutions to the business Defined processes to ensure right mix of in-sourcing and outsourcing Consistent measurement, reporting mechanisms Improved service levels Improved productivity through development of reusable components and value creators Quality / Process Ever changing skills Internal resource constraints Ability to retain a consistent, core set of resource service personnel Flexibility Risk Risks related to resource dependencies Shared Financial Risk through Risk – Reward mechanism Leveraging best practices Leveraging resources drawn from Vendor Center of Excellences Technology / Modernization
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Web and Application Servers
Platform Testing Cognizant has executed testing projects across multiple web products and technology. Cognizant also has partnerships with leading vendors of these products. Apart from Testing, Cognizant also provide end to end portal solutions comprising of consulting, implementation, migration, integration and support. Publishing Testing To validate the functionality to publish content to the Portal Performance Testing To validate the performance parameters of a portal Load test Stress test Volume Test Endurance Test Spike Test Content Testing To validate the accessibility, view-ability and accuracy of all content in the pages and port-lets Security Testing Web Application Security Testing Web services Security Testing Vulnerability Assessment Penetration Testing Product/Technology Competency Databases Web and Application Servers Architecture Technology Operating System Protocols Sun Solaris, IBM AIX, Windows NT/2003, Linux IIS (Windows 2003), iPlanet (Solaris), IBM HTTP Server (AIX), IBM WebSphere, BEA WebLogic, SunONE Application Server, Oracle App Server, Apache, Tomcat Server-Based. Java 2 Enterprise Edition (J2EE) and Microsoft .NET Environments HTML, JavaScript, EJB, JSP, JavaBean API, Struts, ASP.Net, TCL, COM, XML, XSL Microsoft SQL Server, IBM Database 2 (DB2), Oracle, Sybase HTTP HTTPS WSDL SOAP, LDAP Usability Testing User Interface Testing User Interface Evaluation Portlet Testing To validate portlet attributes like Edit, Help, Maximize, Minimize, etc Search Testing To validate the keyword based search functionality Compatibility Testing To validate that the portal functions as intended in all required browsers Platform Testing
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COGNIZANT’s SOLUTIONS
System Testing New Development Phase Growth Phase Sunset Phase Support existing commitments Shift to newer products Make products are zero-maintenance Reduce maintenance cost Sustain growth Increased complexity Expand reach Quick roll-over Control Engg cost Contain failure Emphasis on innovation and R&D Dedicated Team of Testing experts with ~ person months of experience across various provider related products/ modules 4000+ person months testing experience through implementations for Healthcare payer related package implementations, migrations & version upgrades ( Xcelys/ Diamond) Experience in providing QA support across product life cycle New Product Development Product Growth Product Sunset QA Validation/ Complete Ownership of: Care Suite Admin modules (Operating room management, Scheduling, Patient Tracking etc.) Utilization management Case management Regression End to End Database Conversion Billing Capitation Membership Enrollment Claims Plan Provider Finance Benefits Contracts Functional Web Services Configuration Upgrade Automation Migration Provider Credentialing Clinical BA-QA Model Payer & Specific Testing Skills Healthcare Domain Focus EDI COGNIZANT’s SOLUTIONS SPECIALIZED TESTING Model based testing XP Testing Feature Driven Testing Agile Testing COE enabled for specialized support Automation(using CRAFT) Performance Testing Internationalization and Localization Testing Up-gradation Testing Installation Testing Data Migration Testing Compatibility Configuration Testing Usability Security SOA Accessibility ALLIANCES Mercury Rational Borland Virtualization Release Management, Configuration management Test Management, Test Data Management COE Automation Performance SOA
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User-Acceptance Testing
Sales and Marketing | Underwriting | Enrollment & Billing | Eligibility | Rating | Administration | Membership | Benefits | Claims | Clinical | Broker Mgmt | Medical and Network Mgmt | Prior Authorization | Appeals | Medicare | Medicaid | ICD 10 | HIX | Facets End to End UAT lifecycle activities from test strategy preparation till test execution and closure Test data provisioning Test environment provisioning Full Test Life Cycle Services Best Practices Robust process, Methodologies and Framework BA-QA model to bring out best of both domain and testing skill sets Adoption of Risk based testing for optimal coverage Automation with in-house Tools/ Frameworks/Accelerators for efficiency Program Management and Governance Services UAT Service Spectrum Set up Test Management Office Program and Test management Our Tools and Accelerators UAT organization maturity assessment and benchmarking UAT CoE Design and Implementation Services Consulting Services 25
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Performance Testing Scalability Real-time response time
Improved the web services throughput from a mere 9 TPS to about 317 TPS for the shipment tracking system Real-time response time Built a tax computation engine and achieved 16 ms per computation for a single user and about 900 ms for 50 concurrent users on a single node for a product company Batch window tuning A 19 day batch window reduced to 1.5 days for a global logistics client Availability Increased system availability of an air freight tracking system from 87% to around 99% by removing 5-6 system crashes per day within 2 weeks time of engagement Consulting Provided performance engineering strategy to identify and mitigate the risk of integrating over 2,800 applications for one of the largest inter-bank mergers in UK MIPS Optimization Saved over $1.5 million Year on Year and showed a savings potential of $4.2 million for a global banking giant System Monitoring Strategy Implemented performance, capacity and business activity monitoring for a large telecom client, with features to generate reports for different types of analysis. This has helped the customer in identifying/ resolving production issues and help achieve 99.95% availability Capacity Planning Provided capacity planning recommendations to a large retail client in right-sizing of future infrastructure requirements to cater to business growth (of doubling the number of existing stores)
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Testing Maturity Assessment
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Test Maturity Assessment
Focus Areas Phase Cognizant Responsibilities Deliverables* Organization & Operating Model Test Lifecycle - Process & Methods Support Functions/PMO Infrastructure & Tools Planning Create high level assessment plan High Level plan Test Measurement Strategy Test Artifact Configuration management Build/ Release Management Requirement Change Management Knowledge management Risk Management Templates, checklists, etc Review and sign off Test Tool Strategy Test Management Tools Test Automation Tools Performance Testing Tools Other Testing tools Test Environment Management Organization structure and governance Test Policy and Goals Career & Competency development Training Test Life Cycle and Integration Capacity Management Demand Management Service Level Management Vendor Governance Project Structuring Communication Test Requirements management Test Estimation Test Strategy/Planning Test Design Test Scope Change Management Defect Management and Prevention Test Management UAT Support Test Data Management Regression Testing Evaluate Collect test artifacts and metrics and Perform current state study Current State Report Bench-mark Conduct workshop to finalize target state model Target State Report Recom-mend Provide high-level recommendations for process improvement areas Improvement plan
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Thank You
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