1. Consumers want value added services

2. Vocabulary
Enhance: intensify, increase, or further improve the quality, value, or extent of. Interruption: stop the continuous progress of (an activity or process). Hyphens: the sign (-) used to join words to indicate that they have a combined meaning or that they are linked in the grammar of a sentence (as in a pick-me-up, rock-forming minerals ) Monitoring: observe and check the progress or quality of (something) over a period of time; keep under systematic review. Pride: a feeling of deep pleasure or satisfaction derived from one's own achievements, the achievements of one's close associates, or from qualities or possessions that are widely admired.

3. Customer service
Customer service is the provision of service to customers before, during and after a purchase. "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."

4. 24 hours service
In commerce and industry, a 24/7 service is a service or business available without interruption regardless of time or day. A 24/7/52 service or 24/7/365 service is available year-round. 24/7 and 24x7 (spoken as "twenty four seven" or "twenty four by seven") are abbreviations which stand for "24 hours a day, 7 days a week". In the UK it may be known as round-the-clock service, with or without the hyphens. In some countries, such availability is called nonstop service.

5. Customer satisfaction
Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses.

6. Benefits of Good Customer Services
1. Good Publicity
2. Satisfied Shareholders
3. Higher Profits
4. Increased Employee Pride and Motivation
5. Increase Customer Confidence
6. Good will

8. After sales services

9. Writing (Make sentences)
2 sentences each
Enhance
Interruption
Hyphens
Monitoring
Pride
Exercise:
1) Give synonym: Enhance
2) Give antonym: Pride
3) Give meanings of the following-
Possession
Admire
Association
Frequently
4) Make a sentence with the words given below-
Round the clock
Combinations
Nonstop

10. Reviewed By
Reviewed On
Comments / Changes Made
Ruchika
11/09/2015 ok