1. School of Business Management Best Practice in the Development of an international real estate education programme Overcoming intercultural problems in student teams

2. School of Business Management ERES Vienna December 5th 2009 2 Hanze University Of Applied Sciences in Groningen –INSTITUTE OF BUSINESS MANAGEMENT –DEPARTMENT OF REAL ESTATE MANAGEMENT

3. School of Business Management ERES Vienna December 5th 2009 3 –Project centred Education –Active Learning –Courses and training sessions –Complex Real Estate Problem –Multicultural Setting –Learning Outcomes InternationaI Semester Project The European Challenge

4. School of Business Management ERES Vienna December 5th 2009 4 Learning Outcomes –enable the student to act successfully in an international context as a real estate professional. –enable the student to develop tailor-made real estate advice for an organization, which leads to a real and lasting solution.

5. School of Business Management ERES Vienna December 5th 2009 5 Problems Intercultural Differences learning styles attitude experiences expectations

6. School of Business Management ERES Vienna December 5th 2009 6 How to deal with the problems? –Evaluations at regular intervals managing expectations discussing the problems within the teams –before the start of the study programme –during the programme –at the end of the programme – Follow up actions

7. School of Business Management ERES Vienna December 5th 2009 7 Concrete examples –Different grading systems –Team work experience –Student expectations

8. School of Business Management ERES Vienna December 5th 2009 8 Conclusions –Intercultural Difficulties experienced by all students –Managing expectations –Importance of evaluating the process –Focus on communication

9. School of Business Management ERES Vienna December 5th 2009 9 Questions??