1. Responding to Orders Gladys Hung

2. Structure of OA (Order Acknowledgement) Acknowledge the order (say thank you) Give your promise upon the delivery / special request

3. Answers on p. 53 a) We are pleased to inform you that we have received your order no. B6299 dated / of August 20. Thank you for your order no… b) This is to inform you that we have receive your order no. B6299 for 2,000 Star Ranger alarm clocks. c) WE are pleased to confirm that we have received the above order for 30 garden furniture sets.

4. Active -> passive s + will / must / can / may + v + o.  S + will / must / can / may / be +pp.  The delivery must be processed immediately. 被動語態  S + is / am / are + pp  S+ was / were + pp  S + will + be +pp  S + is/am/are + being + pp. ( 進行式的被動 )  S + has / have + been + pp ( 現在完成式的被動 )

5. Answers on p. 54 (passive) – 3.1 a) Your order is now being put together. b) Your order will be shipped immediately. c) This line has been discontinued. d) This line has been replaced with a new model.

6. Answers on p. 54 (passive) – 3.2 Your order is now being processed and will be shipped by the end of this week.

7. Answers on p. 54 (passive) – 3.3 a) Your order is now being put together and will be shipped immediately. b) This line has been discontinued and has been replaced with a new model.

8. Answers on p. 54 (passive) – 3.4 Dear Mr. Garcia We are pleased to inform you that we have received your order, no. 23886, dated August 23, for 6 gas ranges, model no. J6-304. Your order is now being processed and will be shipped today. Sincerely yours, Gladys Hung

9. Vocabulary (in textbook) 1. replace 2. regret 3. strike 4. discontinue 5. supply 6. apologize 7. dispatch 8. range