1. IT-301 Project Management I: Unit 7: Communications Management February 17, 2011

2. Agenda Unit 7 Discussion Unit 6 Recap Quality Management General Q&A

3. Communications according to Dilbert

4. Unit 6: Communications Management Every person is unique in what motivates him or her. Each person is unique in how he/she communicates. Communication skills are critical to help effectiveness and advancement in careers Communications management is critical to project success.

5. Unit 6: Communications Management involves: –Identifying Stakeholders –Communications Planning –Information Distribution –Managing Stakeholders –Performance Reporting

6. Unit 6: Communications Management Identifying Stakeholders Those involved in or affected by project management activities! Outside and Inside the organization Remember: goal of project is to meet or exceed stakeholder needs and expectations. Communications Planning –Understanding stakeholder communication requirements (who needs what, when and how do they like it?) Information Distribution –Distributing important information in an effective and timely manner –Using Technology effectively –Using formal and informal methods of distribution –Selecting the appropriate communications medium –Setting context for communication –Determining the number of communications channels (n(n-1)/2

7. Unit 6: Communications Management –Managing Stakeholders Expectations management matrix Communication horizontally and vertically –Performance Reporting Status reports Progress reports –Improving Communications Run effective meetings Use tools effectively Use templates Review Lessons learned

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9. Unit 6: Human Resource Management Human Resource Planning –Organizational structure, Responsibilities, –Understanding/applying motivational theories Acquiring the Project team (ASL) –Assign Resources, –Resource loading –Resource leveling Developing the Project Team –Understanding the “personalities” within the team –Tuckman Model, (FSNPA); –Social Styles Profiling: Drivers, Expressives, Analyticals, Amiables –Myers-Briggs Type Indicator (E/I, S/N, T/F, J/P) –DISC Profile (Dominance, Influence, Steadiness, Compliance)

10. Unit 6: Human Resource Management Managing the Project Team –Observing and Conversing –Performance Appraisals –Conflict Management –Understanding Psychosocial issues (Maslow, Herzberg, McClelland, )