1. McGraw-Hill/Irwin Strategic Management, 10/e Copyright © 2007 The McGraw-Hill Companies, Inc. All rights reserved. Funkcjonalne strategie logistyczne Element 3

2. 4-2 Figure 1.1 From cow to customer

3. 4-3 Figure 1.2 Supply network Source: After Slack et al., 1997

4. 4-4 Figure 1.12 The Talleres auto supply chain Source: Harland, 1997

5. 4-5 Level of market requirements Level of operations resource capability y1 x1x1 Fit over time at CAG Recycling Systems y2 y3 y4 y5 x2x2 x3x3 x4x4 C F G D E

6. 4-6 Product family Reliability Into stock point Variable Critical: Project delay Good Features Fit for purpose Few features Many features/ High absolute level Many features Total reliability essential High Flexibility design Standard range only Standard only Quality Acceptable at price Acceptable All designs customer specified All products customised Stable market Little variation required Volume variations low Highly cyclic variable market Volume variations high Delivery lead- time Ex-stock Short Not significant Long Volume Price cost Price competition dominant Low Non-price competition dominant High Achieved performance Market requirements Uses of profiling in the Platts–Gregory procedure

7. 4-7 Figure 2.2 Simplified service quality gap model Source: After Parasuraman et al., 1991

8. 4-8 Figure 2.10 Strategy drivers and their implications for segmentation Source: Harrison et al., 2007

9. 4-9 Figure 2.11 The four-phase plan for supplier improvement

10. 4-10 Table 2.8 Supplier reduction figures

11. 4-11 3/14/201611 The End