1. 1 Quarter 1: Performance Department of Home Affairs 2012/13 28 August 2012 Presentation to Portfolio Committee on Home Affairs

2. 2 Table of Contents 1. Twelve Government Priorities Outcomes 2.Department of Home Affairs Performance Agreement with the President 3. Department of Home Affairs Outcomes and Strategic objectives 4. Reporting Format 5. Strategic overview of progress made in 2011 - 2012 6.Transformation matters (HR report) 7. Outcome 1 – 3: Progress by Objectives and Targets 8.Challenges 9. Reports on Asylum Seeker Management and Systems Modernisation 10. Way Forward

3. 3 The Medium Term Strategic Framework (MTSF) of government has twelve priority outcomes. The DHA contributes directly to three of the twelve outcomes: 1.Improved quality of basic education 2.A long and healthy life for all South Africans 3.All people in South Africa are and feel safe 4.Decent employment through inclusive economic growth 5.A skilled and capable workforce to support an inclusive growth path 6.An efficient, competitive and responsive economic infrastructure network 7.Vibrant, equitable and sustainable rural communities with food security for all 8.Sustainable human settlements and improved quality of household life 9.A responsive, accountable, effective and efficient local government system 10.Environmental assets and natural resources that are well protected and continually enhanced 11.Create a better South Africa and contribute to a better and safer Africa and World 12.An efficient, effective and development oriented public service and an empowered, fair and inclusive citizenship

4. 4 Department of Home Affairs Performance Agreement with the President: Completion of all strategic information and identification projects within already defined budgets and time frames Effective and efficient refugee management strategies and systems Contributing to the level of skills and general economic development in South Africa targets by realising a positive skills migration trend of around 50,000 migrants annually. The focus should be on critical skills shortages, supportive of the medium term strategies and government’s outcomes. The registration of every child birth within 30 days of delivery. The issuing of identity documents to every South African 16 years and above. Improving the turnaround times for all services, queuing times and unit costs per service. Determining and improving the maximum distance for a citizen to travel to access Home Affairs services.

5. 5 The Strategic Plan is grounded on three Outcomes Outcome 1: Secured South African citizenship and identity Outcome 2: Immigration managed effectively and securely in the national interest including economic, social and cultural development Outcome 3: A service that is efficient, accessible and corruption free

6. 6 Outcome 1: Secured South African citizenship and identity Measurable Objectives To ensure that registration at birth is the only entry point for South Africans to the National Population Register (NPR) To issue Identity Documents (IDs) to citizens turning 16 years of age and above To ensure the registration and identification of all South African citizens, foreign residents, refugees and asylum seekers to enhance the integrity and security of identity

7. 7 Outcome 2: Immigration managed effectively and securely in the national interest including economic, social and cultural development Measurable Objectives To ensure a secure, responsive and flexible immigration regime in support of national security, priorities and interests To implement effective and efficient asylum seeker and refugee management strategies and systems To facilitate the efficient movement of bona fide travellers to support national interests and priorities, and to prevent and prohibit the movement of undesirable persons in the interest of national security To contribute towards realising a positive skills migration trend of around 50 000 migrants annually

8. 8 Outcome 3: A service that is efficient, accessible and corruption free Measurable Objectives To transform the culture of the organization in support of securing identity, citizenship and international migration To ensure ethical conduct and a zero tolerance approach to corruption To obtain a clean audit report To ensure secure, effective, efficient and accessible service delivery to clients

9. 9 THE REPORTING FORMAT 1.Each Outcome is attained by the achievement of strategic objectives linked to specific targets. 2.The Strategic Objectives in the tables that follow are to be achieved within the period 2012 – 2015. 3.The targets are for the financial year 2012 – 2013. 4.Performance is reported against each target, with performance for the first quarter shown as requested. 5.Where necessary, an explanation is given for non- achievement or challenges; and a way forward or remedial action indicated.

10. Strategic overview of progress made: 2011 - 2012 1.The gains made during the NPR campaign were consolidated and it was evident that South Africans have greater appreciation of the importance of securing their identity and citizenship, as in registering births earlier and obtaining IDs at 16. For birth registration in the category 0-30 days, 556 762 births were registered in 2011/12 versus 500 524 in 2010/11 – 51% of births With regard to IDs, the issuance of first issues exceeded re-issues for the first time. There has been a 10% growth in the issuance of IDs with 2 275 461 IDs issues (First and Re-issues) in 2011/12 2.A sound basis was laid for transforming the Department as an organisation in terms of security and service delivery; including building support functions in service delivery and security and modernising critical information systems. 3.Governance and management systems and structures were strengthened, especially in relation to provinces. One of the results was the achievement of the first unqualified audit in 15 years for the 2010-2011 financial year. More generally, there has been further implementation of the model of empowering all managers to manage while holding them accountable.

11. Strategic overview of progress made: 2011 - 2012 4. A key strategic thrust has been to develop and implement the concept of a cadre of DHA officials that are patriotic, professional and caring. In this regard, an important pilot project was initiated by recruiting and training a new cohort of immigration offices sourced from the SANDF to staff ORT international airport. 5. Amendments made to key civic and immigration Acts will assist in strengthening security and service delivery by addressing gaps in legislation. 6. Improvements were recorded within the Immigration environment through the approval of a new Permitting structure and implementation of the Permitting project resulting in enhanced security and the reduction of backlogs 7. A Settlement Agreement was reached with Gijima on 6 March 2011. In terms of the Settlement Agreement, a Definitive Agreement had to be concluded, which was done on 15 June 2012. We are in the process of finalising several Subcontractor Agreements to give effect to the Definitive Agreement.

12. The closure of the Refugee Reception Office in Maitland, Cape Town It should be noted that the closure of the office resulted from the actions of the landlord. The matter is currently sub-judice and the Portfolio Committee will be kept informed of developments in due course.

13. DEPARTMENT OF HOME AFFAIRS HUMAN RESOURCES BRANCH Transformation Matters of DHA Enhancement of leadership capacity continued with a further 3 Leadership forums taking place during the 2011/12 financial year. These aimed to implement the leadership behaviours and attributes that our staff need to espouse and to come up with practical interventions aimed at addressing the identified people management gaps within the organisation In our quest to create a cadre of officials who are committed, humble disciplined, security conscious, patriotic and people centred, the Cadreship Framework was developed and rolled out to all provinces and branches. The framework captures the values and attributes that we want the DHA officials to espouse. The Ambassador Programme has been launched to further support this organisational intervention

14. DEPARTMENT OF HOME AFFAIRS HUMAN RESOURCES BRANCH Transformation Matters of DHA In our quest to drive a performance culture and enhance organisational effectiveness, performance agreements have been aligned to the departments strategy. All activities within the performance agreements have been linked to the broader organisational goals. Performance agreement contracting has improved to 94% of the staff complying, from 62.6% the previous year Interventions have been put into place in order to improve management of leave and work attendance to support enhanced service delivery and reduced related cost A disability strategy has been developed and is in the process of being implemented to move towards achieving the target of 2%

15. DEPARTMENT OF HOME AFFAIRS HUMAN RESOURCES BRANCH YearPriority PostsTotal Funded Positions Filled % Filled to Date 2011/12111897587.21% 2012/131309503.8% PRIORITY VACANT POSTS AS @ JUNE 2012 : Transformation Matters of DHA

16. DEPARTMENT OF HOME AFFAIRS HUMAN RESOURCES BRANCH PRIORITY POSTS DISTRIBUTION AS @ JUNE 2012 2011/12: Focused on the need for the Department to deliver all services to the public, and to enhance security 2012/13: Continuation of 2011/12 priority Organizational BranchesPriority Posts 2011/12 Posts Filled to Date Priority Posts 2012/13 Posts Filled to Date Civic Services 8187495670 Communication Services11771 Counter Corruption120544 DG Support43221 Finance3312038 GPW0000 Human Resources00536 Immigration Services2552064390 Information Services157310 Learning Academy00120 Ministry0040 Total Funded Posts 1118975130950

17. DEPARTMENT OF HOME AFFAIRS HUMAN RESOURCES BRANCH Appointments per RaceNo of Appointments 2011/12 % Filled Per Race No of Appointments 2012/13 % Filled Per Race Africans 111697.09%6695.65% Coloureds 282.33%00% Indians 30.25%11.45% Whites 40.33%22.90% TOTAL Positions Filled 1203100%69100% Transformation Matters of DHA EMPLOYMENT EQUITY STATUS IN RELATION TO FILLING POSTS

18. DEPARTMENT OF HOME AFFAIRS HUMAN RESOURCES BRANCH National Demographics/ Target @ Organisational Level RACE% Africans79.0%92.14% Coloureds8.9%5.27% Indians2.5%0.67% Whites9.6%1.92% Total Race %100% Gender SMS Female53% 59.12%49.25% Male47%40.88%50.75% 100% Disability2%0.57% Transformation Matters of DHA EMPLOYMENT EQUITY STATUS : GENDER AND DISABILITY AS @ JUNE 2012

19. 19 The targets outlined below are to support the achievement of the following Outcome. Outcome 1: Secured South African citizenship and identity

20. 20 Strategic Objective: To ensure that registration at birth is the only entry point for South Africans to the National Population Register BASELINEANNUAL TARGETQUARTER 1 TARGET Projected 528 000 births registered within 30 days of the birth event as a percentage of total births (48% of total births) Projected increase of 6% of births registered within 30 days of the birth event against the estimated 1.1 million births per annum (54% of total births or 594 000 births registered) 142 358 projected births registered PROGRESS 152592 births registered against a quarterly baseline of 142358. Achieved 26% which is 2% over planned target (

21. 21 Strategic Objective: To ensure that registration at birth is the only entry point for South Africans to the National Population Register BASELINE ANNUAL TARGETQUARTER 1 TARGET 72 health institutions connected for 2011/12 making a total of 233 80 additional health institutions with maternity facilities connected for online birth registration 19 health institutions operational PROGRESS: Partially Achieved 8 hospitals validated as operational (Mosselbay, Christiana, Parkland, Garden City, Mulberton, Bethal, Jane Furse, Dr C N Phatudi) Challenges: The release of IT related equipment due to the audit process caused a delay. In some instances, accommodation was also withdrawn from by health facilities with the result that new accommodation must be re-negotiated. Way forward: Finalize the audit of assets by 31 August 2012 and release equipment required for the connectivity of health facilities. Re-negotiate accommodation with provincial health authorities and related hospitals where accommodation was withdrawn.

22. 22 Strategic Objective: To ensure that registration at birth is the only entry point for South Africans to the National Population Register BASELINE ANNUAL TARGETQUARTER 1 TARGET 254 stakeholder forums launched and 5 district forums 15 additional stakeholder forums launched and functional - comprising of 7 provincial, 3 metro 3 (Limpopo Provincial Stakeholder Forum, Eastern Cape Buffalo City Metro Stakeholder Forum & Gauteng Tshwane Metro Stakeholder Forum) launched (4 - Frances Baard, Kareeberg, Tshwane Metro, Limpopo) PROGRESS: Partially Achieved Four stakeholder forums were launched and one revived. Launched: GP - Tshwane, WC - Bredevalley Local Municipality, FS - Mangaung, NC – Kareeberg Revived: WC – Mazikama Although the target is reflected as not achieved as the planned stakeholder forums (as per the APP) were not launched, a lot of work has been done and four alternative stakeholder forums were launched and one revived Challenges: Challenges after elections ; Inability to get suitable dates Way forward: A new date for the Limpopo launch should be set for the second quarter

23. 23 Strategic Objective: To ensure that registration at birth is the only entry point for South Africans to the National Population Register BASELINEANNUAL TARGETQUARTER 1 TARGET (New process to be implemented in 2012/13) 95% of LRB applications for the age group 31 days and above finalized within 6 months Not Applicable 95% of LRB applications for the age group 31 days and above finalized within 6 months PROGRESS: Not Achieved 31 days to 15 years = Achieved ; 100% finalized within the 6 months. 31 Days to 15 years = 125, 967 (same day registration) 77% finalized within 6 months. 15 years and above = 18433 out of 23972 received Challenges: Tracing of applicants and incomplete application forms; Delays in verification of fingerprints due to poor quality Way forward: Provinces will intensify the LRB mop-up processes in place

24. 24 Strategic Objective: To ensure that registration at birth is the only entry point for South Africans to the National Population Register BASELINEANNUAL TARGETQUARTER 1 TARGET NA2nd Civil Registration and Vital Statistics African Ministerial Conference hosted Progress report on the project plan submitted to DMC PROGRESS Venue for conference secured Conference to be held from 3 to 8 September 2012 at the Durban ICC Workshop with ambassador conducted Approval on VISA waiver has been granted to delegates Host Agreement signed between UNECA and Minister Achieved

25. 25 Strategic Objective: To issue Identity Documents (IDs) to citizens 16 years of age and above BASELINEANNUAL TARGETQUARTER 1 TARGET 100% of South African learners writing matric issued with IDs as required by examination regulations 100% of South African learners writing matric issued with IDs as required by examination regulations (2012 and 2013) 100% of South African learners writing matric issued with IDs as required by examination regulations (2012) PROGRESSNot Achieved A total of 41514 IDs were issued (inclusive for all learners) Challenges: Submission of lists by provinces of ID applications collected ; The 2012/13 matriculant database can only be provided to DHA in March 2013 Way forward: Function 300 (for measurement) must be piloted at Limpopo & Mpumalanga during the second quarter: Ensure that proper batching applications taken from schools is done and a separate database of matriculants is kept

26. 26 Strategic Objective: To issue Identity Documents (IDs) to citizens 16 years of age and above BASELINEANNUAL TARGETQUARTER 1 TARGET A projected number of 1 164 000 IDs (first issue) issued to citizens 16 years of age and above An increase of 5% in the issuance of Identity Documents (first issue) to citizens 16 years of age and above in relation to the baseline (1 222 200) A projected number of 305 550 (25%) IDs (first issue) issued to citizens 16 years of age and above. PROGRESS 304967 were issued and this equates to 24.95% ≈ to 25% Achieved

27. 27 Strategic Objective: To ensure the registration and identification of all South Africa Citizens, foreign residents, refugees and asylum seekers to enhance the integrity and security of identity BASELINEANNUAL TARGETQUARTER 1 TARGET National Population Register and existing Immigration Systems (e.g. Movement Control System, National Immigration Information System) New National Identity System designed, which includes details of South African citizens and foreign nationals Project Team appointed Needs analysis developed PROGRESS A definitive agreement was signed at the end of June Achieved

28. 28 Strategic Objective: To ensure the registration and identification of all South Africa Citizens, foreign residents, refugees and asylum seekers to enhance the integrity and security of identity BASELINEANNUAL TARGETQUARTER 1 TARGET 40 offices with passport live capture functionality and no offices with ID live capture Live capture functionality for passports and IDs (first and re-issues) rolled out to 167 offices (40 offices already equipped with passport live capture) Project Team appointed Needs analysis developed PROGRESS A definitive agreement was signed during the quarter and a contracting process is being finalized. Achieved

29. 29 Strategic Objective : To ensure the registration and identification of all South Africa Citizens, foreign residents, refugees and asylum seekers to enhance the integrity and security of identity BASELINEANNUAL TARGETQUARTER 1 TARGET Crew Member Certificate rolled out as part of ID Smart Card ID Smart Card piloted with population of 2000 Issuance of 1000 ID Smart Cards Testing the functionality of the 1000 ID Smart Cards issued (internally) PROGRESS Not achieved A pilot was conducted and smart cards were issued to 28 Senior Managers. Various stakeholders have been consulted including CSIR, who will conduct electronic stress testing of the smart cards Challenge: For security reasons there was a reduction of the size of the sample Way forward: The CSIR will conduct electronic stress testing of the smart cards

30. 30 Strategic Objective : To ensure the registration and identification of all South Africa Citizens, foreign residents, refugees and asylum seekers to enhance the integrity and security of identity BASELINEANNUAL TARGETQUARTER 1 TARGET First version of Electronic Document Management System (EDMS) or EDMS prototype Electronic Document Management System (EDMS) resuscitated to enable retrieval of existing EDMS records De-commissioning and re- commissioning of current environment (phase 1 and 2) PROGRESSAchieved

31. 31 Strategic Objective : To ensure the registration and identification of all South Africa Citizens, foreign residents, refugees and asylum seekers to enhance the integrity and security of identity BASELINEANNUAL TARGETQUARTER 1 TARGET Visa SystemE Permitting and Visa system designed User requirements drafted and submitted for final approval to EMC PROGRESS : Not Achieved Challenge:The basic need is to modernise an outdated system. Way forward: The plan to is implement e-permitting which will include automation of the Permitting processes. This will ensure that applications are accepted and captured in real time, sent to the Back Office for adjudication online, finalised and feedback sent back to the Front Office online. The plan is to be piloted at three (3) high volume regional offices responsible for collection of permit applications, which are Johannesburg, Cape Town and Durban Regional Offices. The timeframe set for the completion of this pilot project is 31 March 2013

32. 32 Strategic Objective : To ensure the registration and identification of all South Africa Citizens, foreign residents, refugees and asylum seekers to enhance the integrity and security of identity BASELINEANNUAL TARGETQUARTER 1 TARGET SITA proposal concept document Trusted Traveller Programme piloted at a land port of entry (Maseru Bridge) Project charter and plan approved PROGRESS Project Charter developed to manage roll out and implementation of key deliverables Achieved

33. 33 Strategic Objective : To ensure the registration and identification of all South Africa Citizens, foreign residents, refugees and asylum seekers to enhance the integrity and security of identity BASELINEANNUAL TARGETQUARTER 1 TARGET 47 out of 72 ports of entry equipped with current Enhanced Movement Control System Remaining 25 ports of entry equipped with current Enhanced Movement Control System (as well as 3 rollovers from previous financial year) Project charter and plan approved PROGRESS Project Charter developed to manage roll out and implementation of key deliverables Achieved

34. 34 Strategic Objective:To ensure the registration and identification of all South Africa Citizens, foreign residents, refugees and asylum seekers to enhance the integrity and security of identity BASELINEANNUAL TARGETQUARTER 1 TARGET Current Electronic Movement Control System Pilot programme conducted for roll out of biometric technology (fingerprint and facial recognition solutions) at OR Tambo International Airport (ORTIA) Project plan and charter approved PROGRESS Project Charter developed to manage roll out and implementation of key deliverables. This guides the relationship with SARS and the required user requirements to develop and implement the system upgrades. Achieved

35. 35 Strategic Objective To ensure the registration and identification of all South Africa Citizens, foreign residents, refugees and asylum seekers to enhance the integrity and security of identity BASELINEANNUAL TARGETQUARTER 1 TARGET 12 Per cent of identified cases resolved for multiple persons sharing the same ID number (6 799 out of 54 416) 100% of identified ID duplicate cases resolved (multiple persons sharing same ID number) - 38 000 9500 (25%) ID duplicate cases resolved (multiple persons sharing same ID number). PROGRESSNot Achieved 937 applications resolved. The CD was submitted to various stakeholders e.g. SASSA, Trans-Union and SABRIC. Publication of personal details of affected clients took place during June 2012. Challenge: Poor response from clients; Incomplete supporting documents from clients Way forward: Home visits by provinces to trace affected clients; A circular and checklist to be forwarded to provinces to improve the overall quality and completeness of applications.

36. 36 Strategic Objective To ensure the registration and identification of all South Africa Citizens, foreign residents, refugees and asylum seekers to enhance the integrity and security of identity BASELINEANNUAL TARGETQUARTER 1 TARGET 88 Percentage of identified cases resolved for one person with multiple ID numbers (47 617 out of 54 416) 50% of ID duplicate cases resolved (one person with multiple ID numbers) – 41 500 10 375 (25%) of ID duplicate cases resolved (one person with multiple ID numbers) PROGRESS: Not Achieved 7215 applications resolved. Although the target was not fully met, it was possible to resolve a significantly higher proportion of duplicates (70%) under this category as there are cases of that can be resolved without client interaction (replace ID number) Challenge: Poor response from clients; Incomplete supporting documents from clients Way forward: Home visits by provinces to trace affected clients; A circular and checklist to be forwarded to provinces to improve the overall quality and completeness of applications.

37. 37 Strategic Objective : To ensure the registration and identification of all South Africa Citizens, foreign residents, refugees and asylum seekers to enhance the integrity and security of identity BASELINEANNUAL TARGETQUARTER 1 TARGET Average of 12 weeks Newly reported ID duplicate cases resolved within an average of 12 weeks from the capturing of the case (applicant's details) until finalization thereof Newly reported ID duplicate cases resolved within an average of 12 weeks from the capturing of the case (applicant's details) until finalization thereof. PROGRESS : Not Achieved Total resolved : 1879; 2 People sharing = 217 ; 1 Person multiple IDN =1662 Challenges: Poor response from clients; The HANIS "look function" is no longer working due to damage to the server Way forward: Increase capacity and training of officials in resolving duplicates One person multiple ID numbers; Resuscitate the "Look Function”

38. 38 The targets outlined below are to support the achievement of the following Outcome. Outcome 2: Immigration managed effectively and securely in the national interest including economic, social and cultural development

39. 39 Strategic Objective: To ensure a secure, responsive and flexible immigration regime in support of national security, priorities and interests BASELINEANNUAL TARGETQUARTER 1 TARGET Policy document drafted and considered by departmental retreat focusing on 5 areas (Draft Immigration Policy Framework developed) Immigration policy document gazetted after public consultation process finalisation Draft Immigration Policy discussion paper submitted to EMC for approval PROGRESS Draft submitted to the Minister, Immigration Advisory Board and EXCO Achieved.

40. 40 Strategic Objective: Strategic Objective: To ensure a secure, responsive and flexible immigration regime in support of national security, priorities and interests BASELINEANNUAL TARGETQUARTER 1 TARGET Visa facilitation service introduced at three (3) high volume foreign missions - Angola and DRC (2) Visa facilitation service implemented at six (6) foreign missions Process mapping for Angola mission PROGRESS Process notes signed with service provider. Achieved

41. 41 Strategic Objective: To implement effective and efficient asylum seeker and refugee management strategies and systems BASELINEANNUAL TARGETQUARTER 1 TARGET Organogram developed, costed and approach to establish SDCs developed One (1) Status Determination Committee (SDC), with sub-committees, established in each of the existing refugee reception offices Criteria for SDC members and case workers developed and approved PROGRESS : Not Achieved Criteria for SDC members not finalised. Regulations to the amended Refugees Act to define the composition of the SDC members not yet finalised. Challenges: Refugee Regulations not finalised (Regulations define the nature and composition of the SDC) Way forward: To fast track the adoption of Regulations to enable the definition and the recruitment of members of SDC to ensure the effective and efficient implementation of the amended Refugees Act

42. 42 Strategic Objective: To implement effective and efficient asylum seeker and refugee management strategies and systems BASELINEANNUAL TARGETQUARTER 1 TARGET NAFramework, including strategy and plan, developed for the relocation of existing Refugee Reception Offices along the borderline Status quo (situational) analysis of challenges with the current location of RROs conducted and proposals to improve situation developed PROGRESS : Situational analyses done. Achieved

43. 43 Strategic Objective: To implement effective and efficient asylum seeker and refugee management strategies and systems BASELINEANNUAL TARGETQUARTER 1 TARGET One refugee reception office established (Musina) One Refugee Reception Office established (Lebombo) Proposed office model layout plan prepared based on ASM business process and approved organogram PROGRESS : Proposed office model layout based on ASM business processes and proposed organogram was developed Achieved

44. 44 Strategic Objective : To facilitate the effective movement of bona fide travellers to support national interests and priorities, and to prevent and prohibit the movement of undesirable person in the interest of national security BASELINEANNUAL TARGETQUARTER 1 TARGET NAImproved residential and office infrastructure provided at 6 ports of entry (Maseru Bridge, Beit Bridge, Oshoek, Lebombo, Cape Town and Durban harbours) according to set standards Project charter and plan developed and approved PROGRESS: Project Charter developed to manage roll out and implementation of key deliverables Achieved

45. 45 Strategic Objective : To contribute towards realising a positive skills migration trend of around 50 000 immigrants annually BASELINEANNUAL TARGETQUARTER 1 TARGET Current permitting processes Permitting processes redesigned to facilitate the attraction and retention of foreign migrants with critical skills SOPs for processing of critical skills applications revised and approved PROGRESS: Not Achieved Challenge: The General, Treaty, Intra-company and Corporate permits do have scarce skills but the Track and Trace system is unable to indicate such skills for the purpose of reporting in order to achieve the objective of attracting scarce skills. The system cannot delineate permits by occupation category. New SOPS will be introduced once the system improvements are achieved. Way forward: Improvements to Track and Trace will ensure that permits are captured according to categories. This will ensure that critical skills can be extracted from the system for reporting purpose. The Track and Trace upgrade is currently at the Testing stage and implementation is expected during this financial year.

46. 46 Strategic Objective: To contribute towards realising a positive skills migration trend of around 50 000vmigrants annually BASELINEANNUAL TARGETQUARTER 1 TARGET NAStrategy developed and approved to facilitate the attraction and retention of foreign migrants with critical skills Input drafted for Draft Strategy on matters relating to management of migrants with critical skills (aligned to the Immigration Policy currently under review) PROGRESS: Not Achieved Challenges: Consultations with stakeholders not yet completed. No strategy to market South Africa as a country of destination for people with scarce and critical skills. Way forward: The consultation process will be fast-tracked in order to provide inputs for the immigration policy in this area.

47. 47 The targets outlined below are to support the achievement of the following Outcome. Outcome 3: A service that is efficient, accessible and corruption free

48. 48 Strategic Objective: To transform the culture of the organisation in support of securing identity, citizenship and international migration BASELINEANNUAL TARGETQUARTER 1 TARGET N/AStrategy developed and approved to reposition DHA as a learning organisation Two stakeholder engagement workshops conducted with DMC and other relevant external stakeholders PROGRESS Target moved to second quarter given operational priorities. Not achieved

49. 49 Strategic Objective: To transform the culture of the organisation in support of securing identity, citizenship and international migration BASELINEANNUAL TARGETQUARTER 1 TARGET Approved Coaching clinics framework Coaching Clinics for 250 supervisors in the Department conducted Trainers and subject matter experts identified and Coaching workshop conducted Move to BP level Progress 105 Managers and supervisors coached: 13 Executives (Level 13 and above)[Individual coaching sessions] 92 team members coached [Team coaching Achieved

50. 50 Strategic Objective: To transform the culture of the organisation in support of securing identity, citizenship and international migration BASELINEANNUAL TARGETQUARTER 1 TARGET N/A 100 Managers enrolled and trained in outbound management and leadership development programmes. 100 managers enrolled and trained in Block 1 of outbound management and leadership development programmes Progress 23 Senior Managers enrolled in Senior Management Development Programme (SMDP) and trained in Block 1 and 2; 30 Middle Managers enrolled in Middle Management Development Programme (MMDP) and trained in Block 1 and 2; 40 Junior Managers enrolled in New Management Development Programme (NMDP) and trained; 49 Junior Managers completed the New Management Development Programme (NMDP); Total: 142 enrolled and training in process. Achieved.

51. 51 Strategic Objective: To transform the culture of the organisation in support of securing identity, citizenship and international migration BASELINEANNUAL TARGETQUARTER 1 TARGET N/ACadet programme designed, developed and approved Benchmarking conducted with 3 Institutions Concept paper for Cadet Programme developed PROGRESSAchieved

52. 52 Strategic Objective: To ensure ethical conduct and a zero tolerance approach to corruption BASELINEANNUAL TARGETQUARTER 1 TARGET BMD and Permitting processes approved and verified 4 critical processes security evaluated to identify security gaps and reports issued (Missions, Ports of Entry, Supply Chain Management and Deportations) Security evaluations performed on processes at Missions PROGRESS : Not Achieved Process evaluations and analysis were conducted at 9 missions in 6 countries. Challenge: The reports could not be finalised in Q1, due to outstanding information from the missions. Way forward: The reports will be finalised when information received.

53. 53 Strategic Objective: To ensure ethical conduct and a zero tolerance approach to corruption BASELINEANNUAL TARGETQUARTER 1 TARGET Database accessible to DHA only DHA database accessible to two JCPS cluster departments to strengthen counter corruption within the JCPS cluster. Readiness for interfaces with JCPS departments ensured) PROGRESS Not Achieved Several consultations have been held with internal stakeholders in terms of the design of an integrated database. Challenge: Discussions with JCPS partners is taking longer than expected Way forward: Conclude discussions with two JCPS partners to enable interfaces to be implmented.

54. 54 Strategic Objective: To ensure ethical conduct and a zero tolerance approach to corruption BASELINEANNUAL TARGETQUARTER 1 TARGET N/APolicy and legal framework to reposition the DHA as a security department approved by appropriate DHA structure (Executive Ministerial Committee). Benchmarking with JCPS cluster departments locally PROGRESS Not Achieved A desktop research process was undertaken, but was not concluded Challenge: capacity restraints Way forward: Two researchers have been appointed and will take the process forward. It is envisaged that the research proposal and benchmarking will be finalised by the end of Q2.

55. 55 Strategic Objective: To ensure ethical conduct and a zero tolerance approach to corruption BASELINEANNUAL TARGETQUARTER 1 TARGET 70% of misconduct cases finalized within 60 days 100% of new misconduct cases finalised within 60 days. 100% of new misconduct cases finalized within 60 days PROGRESS : Not Achieved A total of 16 new cases were received ; 49 cases were carried over from the last quarter. A total of 65 cases was the target for Q1, of which 41 cases were finalised within 60 days and 24 cases are still in progress. A total of 63.08% was achieved Challenge: Unavailability of non-DHA witnesses. Lack of sufficient evidence. In two instances officials were on maternity leave. Chairpersons failing to submit reports on time. Way forward: Meeting with all trained Chairpersons to address the challenges. To meet weekly on prior arrangement with the Audit Action Management Committee on Mondays after the EXCO.

56. 56 Strategic Objective: To obtain a clean audit report BASELINEANNUAL TARGETQUARTER 1 TARGET Approval granted for the opening of a separate bank account for the trading account Trading Account established for all Civic and Immigration income generated products Systems in place for recording of collected revenue Establish governance structures with regard to the trading account Opening of separate bank accounts for each office that generates revenue Achieved

57. 57 Strategic Objective: To ensure secure, effective, efficient and accessible service delivery to clients BASELINEANNUAL TARGETQUARTER 1 TARGET Access norm developedAccess strategy developed and approved to bring DHA services closer to the people Consultations with users and relevant stakeholders HSRC and CSIR reports reviewed PROGRESS:Not Achieved Consultation has taken place with CSIR and DPSA regarding the interim findings of the accessibility studies that is currently being undertaken at the EThekwini & Johannesburg Metro Municipalities but the CSIR report was not reviewed Challenge: Dependency on availability of the CSIR and DPSA Team. Way forward: Ongoing consultation with CSIR and DPSA; Considering the recommendations of the final report that will be provided by DPSA which will be in November 2012 after consulting with other Provincial and National Departments

58. 58 Strategic Objective: To ensure secure, effective, efficient and accessible service delivery to clients BASELINEANNUAL TARGETQUARTER 1 TARGET Vacant funded posts filled within 8 months on average Vacant funded posts filled within 3 months on average Vacant posts filled within 3 months on average PROGRESS : NOT ACHIEVED Average turn-around time of 5 months maintained on the filling of posts. 50 of 1039 posts filled within 3 months. 3.8% posts filled in 3 months. Challenge: Delay in the identification of vacant funded posts and appointment of the Recruitment Service Provider (media placement of adverts); Unavailability of suitable candidates resulting in Head Hunting; Significant delay in approval of submissions for certain posts. Capacity in HR (HO and Provincial) to manage the volume of applications considering the turn-around time. Way forward: Decentralization of HR delegations and functions. Media planning to support the recruitment process. HR provisioning plan to be concluded by end of February in each financial year.

59. 59 Strategic Objective: To ensure secure, effective, efficient and accessible service delivery to clients BASELINE)ANNUAL TARGETQUARTER 1 TARGET 63% of IDs (First issues) issued within 54 days 95% of IDs (First issues) issued within 54 days PROGRESS 288099 ID first issues were issued within 54 days and 16868 IDs were issued above 54 days (total issued is 304967). This is 94.5%. Achieved 288099 ID first issues were issued within 54 days and 16868 IDs were issued above 54 days (total issued is 304967). This is 94.5%.

60. 60 Strategic Objective: To ensure effective, efficient and accessible service delivery to clients BASELINEANNUAL TARGETQUARTER 1 TARGET 76% of IDs (Re- issues) issued within 47 days 95% of IDs (Re- issues) issued within 47 days PROGRESS 215046 ID Re-issues were issued within 47 days and 5773 IDs were issued above 47 days (total issued is 220819). This is 97.4%. Achieved 215046 ID Re-issues were issued within 47 days and 5773 IDs were issued above 47 days (total issued is 220819). This is 97.4%.

61. 61 Strategic Objective: To ensure effective, efficient and accessible service delivery to clients BASELINEANNUAL TARGETQUARTER 1 TARGET 95% of machine readable passports issued within 24 days (manual process) PROGRESS : Not Achieved 81838 machine readable passports (manual) were issued within 24 days and 5939 passports were issued above 24 days (total issued is 87777). This is 93.2%. Challenge: Power outages at GPW; Piloting of ID smart card for two weeks which resulted in non production of passports by GPW. Way forward: Defaulting offices will be identified and re-fresher training will be provided. Piloting of ID smart card for two weeks which resulted in non production of passports by GPW.

62. 62 Strategic Objective: To ensure effective, efficient and accessible service delivery to clients BASELINEANNUAL TARGETQUARTER 1 TARGET 97% of applications for machine readable passports issued within 13 days (live capture process) PROGRESS : Not Achieved. 36271 machine readable passports (live) were issued within 13 days and 6041 passports were issued above 13 days (total issued is 42312). This is 85.2%. Challenge: Power outages at GPW; Piloting of ID smart card for two weeks which resulted in non production of passports by GPW. Way forward: Defaulting offices will be identified and re-fresher training will be provided. Piloting of ID smart card for two weeks which resulted in non production of passports by GPW.

63. 63 Strategic Objective: To ensure effective, efficient and accessible service delivery to clients BASELINEANNUAL TARGETQUARTER 1 TARGET 56% of permanent residence permits issued within 8 months 75% of permanent residence permits issued within 8 months 60% of permanent residence permits issued within 8 months PROGRESS : Not achieved Challenge: The focus was mainly on finalizing applications for temporary residence permits in order to ensure that applicants remained legal in the RSA and that services such as salary payments and bank accounts were not frozen Way forward: A project to clear the backlog of PRP cases has been initiated and to bring stabilisation to this environment.

64. 64 Strategic Objective: To ensure effective, efficient and accessible service delivery to clients BASELINEANNUAL TARGETQUARTER 1 TARGET 43% of temporary residence permits (work, business, corporate) issued within 8 weeks 75% of temporary residence permits (work, business, corporate) issued within 8 weeks 50% of temporary residence permits issued within 8 weeks PROGRESS 66% of applications for temporary residence permits (work, business, corporate) were issued within 8 weeks. Achieved

65. Key challenges going forward 1. The announcement that the DHA must play a leading role in establishing and managing the Border Management Agency will enable the DHA and its partners to ensure a secure and efficient flow of people and goods through ports of entry and establish risk-based systems. 2.The recent audit of the DHA has revealed that the formulation of a number of targets has to be improved without changing their strategic intent. An example re targets that depend for their achievement on factors outside the control of the Department. The DHA intends to revise the formulation of these targets and keep the Portfolio Committee fully informed in this regard. 3.A specific area of concern that must be addressed is the continued dependence on the Department of Public Works that is blocking progress of key initiatives, such as improving poor infrastructure at ports of entry. 4.The management of asylum seekers and refugees and the modernization of DHA systems are critical areas of that will receive focused attention; as well as immigration issues in general. 5.The hosting of the 2013 AFCON Cup which have budgetary implications 6.The provision of bandwidth by SITA

66. 66 Way Forward: Finalisation of the Immigration Policy Implementation of the DHA Modernisation Programme Continue with the transformation of the DHA Revision of annual targets for 2012/13 in respect of providing proper audit evidence

67. 67 Questions Comments …. Thank you