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Department of Code Compliance Management Review ReportFY-10-111 Table of Contents Section Page Objectives: Animal Services4 1.1 Increase the number of.

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Presentation on theme: "Department of Code Compliance Management Review ReportFY-10-111 Table of Contents Section Page Objectives: Animal Services4 1.1 Increase the number of."— Presentation transcript:

1 Department of Code Compliance Management Review ReportFY-10-111 Table of Contents Section Page Objectives: Animal Services4 1.1 Increase the number of animals adopted5 1.2 Increase the number of animal impoundments6 1.3 Increase the number of pets registered7 1.4 Decrease the number of loose and loose/aggressive animal calls from citizens8 Objectives: Neighborhood Code Compliance Services9 2.1 Increase the number of Graded License Inspections conducted annually10 2.2 Increase the percentage of Proactive Service Requests11 2.3 Reduce the number of Quality Service Requests12 2.4 Decrease the number of high weed and litter service request13 2.5 New District Reduction of Service Requests by 5%14 Objectives: Nuisance Abatement15 3.1 Close cases within the Service Level Agreement16 3.2 Number of lots mowed per mowing crew17 3.3 Increase the number of lots mowed and cleaned18 3.4 Collect illegally dumped tires19 3.5 Close mow clean and closure cases with the Service Level Agreement20

2 Department of Code Compliance Management Review ReportFY-10-112 Table of Contents Section Page Objectives: Demolition21 4.1 Increase the number of commercial / residential properties with a goal of demolishing 12 structures in FY 10-11 22 4.2 Decrease the demolitions of commercial / residential structures by 10%23 Objectives: Mosquito Control24 5.1 Increase total mosquito control activities to 15,100 for FY 10-11 25 5.2 Increase mosquito collections made by species specific gravid trap method to 79% for FY 10-11 26 5.3 Increase mosquito control activities to 6,144 per FTE for FY 10-11 27 Objectives: Restaurant Bar and Inspection Division 28 6.1 Increase the number of corrections from previous food inspections 29 6.2 Increase the number of food inspections per FTE 30 6.3 Decrease the number of total Violations by 5% for FY 10-11 31 6.4 Increase customer satisfaction 32

3 Department of Code Compliance Management Review ReportFY-10-113 Table of Contents Section Page Objectives: Administration33 7.1 Budget Expenditures34 7.2 Revenues Collected35 Objectives: Administration36 8.1 Code Compliance Monthly Collections in FY10-1137

4 Department of Code Compliance Management Review ReportFY-10-114 Business Unit: Animal Services ObjectiveSource 1.1Increase the number of animals adopted to 2,800 for FY10-11Chameleon 1.2Increase the number of animal impoundments from 34,299 in FY09-10 to 36,000 in FY10-11Chameleon 1.3Increase the number of pets registered from 52,464 in FY09-10 to 55, 612 in FY10-11Chameleon 1.4Reduce the number of loose and loose/aggressive animal calls from citizens to 20,000 calls for FY10-11 CRMS Chameleon

5 Department of Code Compliance Management Review ReportFY-10-115 Business Unit: Animal Services Objective 1.1: Increase the number of animals adopted to 2,800 for FY10-11

6 Department of Code Compliance Management Review ReportFY-10-116 Business Unit: Animal Services Objective 1.2: Increase the number of animal impoundments from 34,299 in FY09-10 to 36,000 in FY10-11

7 Department of Code Compliance Management Review ReportFY-10-117 Business Unit: Animal Services Objective 1.3: Increase the number of pets registered from 52,464 in FY 09-10 to 55,612 in FY 10-11

8 Department of Code Compliance Management Review ReportFY-10-118 Business Unit: Animal Services Objective 1.4: Reduce the number of loose and loose/aggressive animal calls from citizens to 20,000 calls for FY10-11

9 Department of Code Compliance Management Review ReportFY-10-119 Business Unit: Neighborhood Code Compliance Services ObjectiveSource 2.1Increase the number of Graded License Inspections conducted annuallyCRMS Crystal 2.2Increase the percentage of Proactive Service RequestsCRMS 2.3Reduce the number of Quality Service RequestsCRMS 2.4Decrease the number of high weed and litter service requestCRMS Crystal 2.5New District Reduction of Service Requests by 5%CRMS

10 Department of Code Compliance Management Review ReportFY-10-1110 Business Unit: Neighborhood Code Compliance Services Objective 2.1: Increase the number of Graded License Inspections conducted annually to 1,540 for FY10-11

11 Department of Code Compliance Management Review ReportFY-10-1111 Business Unit: Neighborhood Code Compliance Services Objective 2.2: Increase the percentage of Proactive Service Requests created by Officers to 55%

12 Department of Code Compliance Management Review ReportFY-10-1112 Business Unit: Neighborhood Code Compliance Services-Community Code Objective 2.3: Reduce the number of Quality Service Requests (call back complaints) as compared to the same period last fiscal year by 5 percent

13 Department of Code Compliance Management Review ReportFY-10-1113 Business Unit: Neighborhood Code Compliance Services-Community Code Objective 2.4: Decrease the number high weed and litter service requests by 12 percent

14 Department of Code Compliance Management Review ReportFY-10-1114 Business Unit: Neighborhood Code Compliance Services-Community Code Objective 2.5: New District Reduction of all SR’s by 5%

15 Department of Code Compliance Management Review ReportFY-10-1115 Business Unit: Neighborhood Nuisance Abatement ObjectiveSource 3.1Close 98 percent of cases by the Service Level Agreement (SLA) for Nuisance Abatement (Subdivision: Mow Clean / R.I.I.P) CRMS Crystal 3.2The number of lots mowed daily per mowing crewMow Clean Work Order 3.3Increase the number of lots mowed and cleaned from 23,886 in FY09-10 to 24,000 in FY10-11 CRMS 3.4Collect 30,000 illegally dumped tires in FY10-11Mow Clean Work Order 3.5Close 70 percent of mow clean and closure cases by the Service Level Agreement (SLA)CRMS Crystal

16 Department of Code Compliance Management Review ReportFY-10-1116 Business Unit: Nuisance Abatement Objective 3.1: Close 93 percent of cases by the Service Level Agreement (SLA)

17 Department of Code Compliance Management Review ReportFY-10-1117 Business Unit: Nuisance Abatement (Subdivision: Mow Clean) Objective 3.2: The number of lots mowed daily per mowing crew

18 Department of Code Compliance Management Review ReportFY-10-1118 Business Unit: Nuisance Abatement (Subdivision: Mow Clean) Objective 3.3: Increase the number of lots mowed and cleaned from 23,886 in FY 09-10 to 24,000 in FY 10-11

19 Department of Code Compliance Management Review ReportFY-10-1119 Business Unit: Nuisance Abatement (Subdivision: Mow Clean) Objective 3.4: Collect 30,000 illegally dumped tires in FY10-11

20 Department of Code Compliance Management Review ReportFY-10-1120 Business Unit: Nuisance Abatement (Subdivision: Mow Clean) Objective 3.5: Close 70 percent of mow clean and closure cases by the Service Level Agreement (SLA)

21 Department of Code Compliance Management Review ReportFY-10-1121 Business Unit: Demolition ObjectiveSource 4.1Increase the number of commercial / residential properties with a goal of demolishing 12 structures in FY 10-11 4.2Decrease the demolitions of commercial / residential structures by 10%

22 Department of Code Compliance Management Review ReportFY-10-1122 Business Unit: Demolition Objective 4.1: Increase the number of commercial / residential properties with a goal of demolishing 175 structures in FY 10-11

23 Department of Code Compliance Management Review ReportFY-10-1123 Business Unit: Demolition Objective 4.2: Decrease the time of demolishing commercial/residential structures by (10% Decrease) Note: A zero in the “Time to Demolish Structure” field indicates no demolition during the month

24 Department of Code Compliance Management Review ReportFY-10-1124 Business Unit: Mosquito Control ObjectiveSource 5.1Increase total mosquito control activities to 15,100 for FY10-11 5.2Increase mosquito collections made by species specific gravid trap method to 79% for FY10-11 5.3Increase mosquito control activities to 6,144 per FTE for FY10-11

25 Department of Code Compliance Management Review ReportFY-10-1125 Business Unit: Mosquito Control Objective 5.1: Increase total mosquito control activities to 15,100 for FY10-11

26 Department of Code Compliance Management Review ReportFY-10-1126 Business Unit: Mosquito Control Objective 5.2: Increase mosquito control activities to 6,144 per FTE for FY10-11

27 Department of Code Compliance Management Review ReportFY-10-1127 Business Unit: Mosquito Control Objective 5.3: Increase the percent of mosquito borne disease detected before a human case is reported by 80% for 10-11

28 Department of Code Compliance Management Review ReportFY-10-1128 Business Unit: Restaurant Bar and Inspection Division ObjectiveSource 6.1Increase the number of corrections from previous food inspections violations with a goal of 12,000 corrections Crystal 6.2Increase the number of food inspections per FTE with a goal of 920 inspections per SanitarianCrystal 6.3Decrease the number of total Violations by 5% for FY 10-11Crystal 6.4Increase the percent of customer satisfaction with food safety presentation to 91%Crystal

29 Department of Code Compliance Management Review ReportFY-10-1129 Business Unit: Restaurant Bar and Inspection Division Objective 6.1: Increase the number of corrections from previous food inspections violations with a goal of 12,000 corrections annually

30 Department of Code Compliance Management Review ReportFY-10-1130 Business Unit: Restaurant Bar and Inspection Division Objective 6.2: Increase the number of food inspections per FTE with a goal of 900 inspections annually

31 Department of Code Compliance Management Review ReportFY-10-1131 Business Unit: Restaurant Bar and Inspection Division Objective 6.3: Decrease the number of total Violations by 5% for FY 10-11

32 Department of Code Compliance Management Review ReportFY-10-1132 Business Unit: Restaurant Bar and Inspection Division Objective 6.4: Increase the percent of customer satisfaction with food safety presentation to 91%

33 Department of Code Compliance Management Review ReportFY-10-1133 Business Unit: Administration ObjectiveSource 7.1Budget ExpendituresAdvantage 7.2Revenues CollectedAdvantage

34 Department of Code Compliance Management Review ReportFY-10-1134 Business Unit: Administration Objective 7.1: Budget expenditures kept in line at or below budget.

35 Department of Code Compliance Management Review ReportFY-10-1135 Business Unit: Administration Objective 7.2: Revenues Collected CCS has identified a report issue for certain revenue codes. These YTD totals are overstated because they include billed and actual cash received.

36 Department of Code Compliance Management Review ReportFY-10-1136 Business Unit: Revenue & Collection ObjectiveSource 8.1Decrease the number of previous years delinquent Multi-Tenant accounts by 50%Advantage

37 Department of Code Compliance Management Review ReportFY-10-1137 Business Unit: Revenue & Collections Team Objective 8.1: Decrease the number of previous years delinquent Multi-Tenant accounts by 50%

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