Working Group Meeting – Agenda for 05/17 1 Program Status / Phase 3c. (10 mins) J. McElhenny 2 IT Consolidation Program (30 mins) “ A Look Back & A Look Ahead.” A. Margulies, Deloitte 3 IT Finance Day 1 Update & Final Rate Calculation Methodology (20 mins) for Secretariat-level IT Services K. Luddy

Program Status / Milestones - "Where we are."

We Are Here

What Will Program Success Look Like on July 1? Key Benefits Efficiency Effectiveness Information Security 1. Program Management: Fully transitioned to Commonwealth as Primary Owner Secretariat IT SvcsCommonwealth IT Infrastructure SvcsCommonwealth Svc Excellence 2. Helpdesk Services –Consolidated ANF, EOHED, EOPSS 3. Desktop/LAN Services –Consolidated ANF, EOEEA, EOLWD & EOHED –EOHHS, EOPSS (initiated) 4. Website IA portalized –EOE (1 agency), MassDOT & Mass.Gov coordinate portal retooling efforts 5. Application Services –Initiated Consolidation EOEEA, HHS & MassDOT –Secretariat Analysis and Strategic Planning underway 6. Data Center Services ‒ Server virtualization architecture developed ‒ EOHHS data center pilot completed ‒ Consolidation plans synchronized ‒ Timelines for asset transition complete ‒ Wave 1b Plan developed 7. Network Services ‒ EOHHS VoIP solution architected and implementation initiated ‒ Telecom audit vendor selected ‒ EOEEA telecom audit findings piloted ‒ Network Design Implementation plan complete 8. & Directory Services ‒ MassMail eJournaling & archival strategy short term and long term priorities established, vendors selected and Short Term solution deployed ‒ Begin consolidating CHSB, MassDOT on MassMail ‒ Active Directory Strategy developed & approved. 9. Service Excellence ‒ Phase 1 Asset Management Business Plan for each ITD service ‒ High level services metrics approved by ISB ‒ FY11 rates for ITD svcs developed & approved by ISB ‒ FY11 Svc Catalog updated ‒ New helpdesk tool contract finalized; implementation plan developed; incident reporting activated, implementation in progress 10. IT Sourcing Strategy Developed 11. IT Governance Benefits tracking measurement and reporting process rolled-out across all Secretariats Coordination processes between CIO Cabinet, ISB, TGB, ESB implemented 12. IT Finance Secretariat Financial ISAs dissolved; Operating Models Implemented. Chargeback rates for Sec. Svcs. approved SCIO oversight of IT spend through MMARS workflow implemented in selected Secretariats 13. HR/Talent Wave 1 EOHHS staff transition to ITD IT workforce trained on ITIL; IT learning program plans developed and launch enabled 14. Communications Program communications transitioned to Commonwealth as Primary Owner Regular IT Consolidation Communications with stakeholders continued