Using LibQual+ Data for Renewal and Change

BGSU Demographics Regional, state-supported institution Primarily residential 15,703 undergraduates; 3,070 graduate students; 802 f-t faculty, 203 p-t faculty Carnegie Doctoral/Research-Intensive

Assessment at BGSU University-wide committee was established in 1996 University Libraries were involved from the beginning LibQual+ was our first library-wide effort

OhioLINK BGSU is a founding member of the OhioLINK consortium Benefits of OhioLINK membership Drawbacks of OhioLINK membership

Local Task Force Representation from all areas Staff members with experience in patron surveys and focus groups Experience with ServQUAL instrument Experience with SPSS

Logistics Followed general schedule suggested by ARL Potential pitfalls – address lists –Hardware/Software incompatibility

Summary of Results Comments amplify quantitative data Why use the norms tables Areas of concern –Access –Personal control

Further Analysis Microsoft Access –Import comments –Yes/No check boxes for content analysis SPSS –Frequency distributions –Hi-Lo graphs

Undergraduate Survey Population surveyed Questions asked –Databases –Books –Remote access –Depository

Undergraduate Survey Questions asked –Study space –Learn about new services –Student or permanent staff for assistance –What should change –What should stay the same

MOD Students BGSU’s MOD program Interviewing and hiring Planning Focus groups Results to date

Environmental Scan Factors at the: State level Institutional level

Library Initiatives Strategic Planning Facilities and Fundraising Communication and Marketing

LibQual+ for Bricks and Mortar Age of library building Feasibility report Costs Building committee Fundraising

Communicating with our Users Marketing ourselves: Are we user centered? Our users’ view New communication strategies –Meetings, online newsletter, letters from the dean, outreach to teaching departments

Challenges Articulating and developing a user focus Resources to meet user needs Trade-offs