4 March 2008 Presented by: Ms. Patti Martin Director, Engineering Directorate Aviation and Missile Research, Development, and Engineering Center RDECOM Presented to: 16 th Annual Conference on Quality in the Space and Defense Industries UNCLASSIFIED Quality Roles in Operations and Sustainment Quality Roles in Operations and Sustainment Approved for public release; distribution unlimited. Review completed by AMRDEC Public Affairs Office (3/3/08 FN# 3466)

UNCLASSIFIED 2 Yourfilename.ppt Our World Legacy Systems (30+ years) Harsh Operating Environment Maintenance Intensive Analog to Digital Obsolescence Critical Safety Items Downsized Industrial Base Stressed Reliability Issues in a High Optempo World Maintaining Quality of Items Produced Challenges to Sustainment Life of Aviation & Missile Weapon Systems Short Design Life-10 year range Long Actual Life-20 year range Harsh Storage Conditions High Optempo Electronics Intensive Exotic materials Stockpile Life Disposal Electronics Obsolescence Maintaining a Warm Industrial Base Maintaining Quality of Items Produced AVIATIONMISSILE Strong Sustainment Elevates Operational Readiness

UNCLASSIFIED 3 Yourfilename.ppt Engineering Directorate Core Functions Acquisition Management Systems Engineering Management Test and Evaluation Management Production Engineering Product Assurance Technical Data Supportability Engineering Technology Development and Management Hardware Development, Fabrication, and Integration Business Management Serving Warfighter Needs Through World Class Life Cycle Engineering and Technical Expertise

UNCLASSIFIED 4 Yourfilename.ppt Be Decisive! Improve Our Support to the Soldier Every Day 2 Lest we forget…

UNCLASSIFIED 5 Yourfilename.ppt Missile Nonconformance Test failures Around 34% Prime not flowing Down requirements To sub tiers Source Approval Process Issues Dependence on Prime (Loss of Controls) Insufficien t Process Audits Quality Issues Industrial Base Capacity Increased Dependence on Supplier Base Technical Data Quality Metrics Ineffective Incentives for Quality Late Deliveries, Long Lead Times – Soldier Directly Impacted !

UNCLASSIFIED 6 Yourfilename.ppt Importance of Strong Supply Chain IMMC/CCAD Prime 1 Prime 2 Prime 3Prime 4 Tier 1A Tier 1C Tier 1D Tier 1E Tier 1B Tier 2ATier 2B Tier 2DTier 2C Raw Material Providers

UNCLASSIFIED 7 Yourfilename.ppt The Changing Faces of Quality Ineffective use of the Systems Engineering Process “Trust Me” approach to quality Government oversight functions reduced if not eliminated Inadequate incentives to drive quality Lack of detailed requirements in performance specifications Inadequate verification of Quality Systems as a function of time. Ineffective Quality Metrics Ineffective Corrective Action Systems Lack of focused Continuous Improvement Programs First Article Tests Comprehensive/Effective Audits CSI Standards Design in Sustainment processes and procedures during design development. Proactive Quality and Supply Chain Management Leverage lessons learned and best practices observed Commit ourselves to measurable and enforceable results. Exercise the leadership required to develop, influence, and enforce manufacturing systems that adhere to the fundamentals of sound quality assurance “Real-Time” metrics and Information Sharing Information collaboration across the community. Pre War Philosophy Lessons Learned As the pendulum swings… RED-RED-RED Items: 234 at Beginning of War; Now 46

UNCLASSIFIED 8 Yourfilename.ppt The Sequential Enterprise The Goal: Strengthen the Enterprise Command Prime First Tier Suppliers Depots Second Tier Suppliers Raw Material Suppliers Legacy Systems Orders Distribution Points Command Prime Manufacturers 1 st, 2 nd And 3 rd Tier Suppliers Raw Material Suppliers Integrated Collaborative Supply Network Depots Transform Transparent Communication “Over-the-wall” Communication Example

UNCLASSIFIED 9 Yourfilename.ppt The Collaborative Partnership Price Emphasis Functional Silos Short-Term Buying High Levels of Safety Stock Expediting Due to Problems Historical Information Short Shipments Inefficient Use of Capacity Withhold Information Weakens our ability to support the warfighter Lowest Total System Cost Cross-Functional Teams Long-Term Commitments Compressed Cycle Times and Reduced Inventories Anticipating Future Capabilities “Real-Time” Information Reliability and Customer Service Focus Run Strategy & Synchronization Sharing Information Strong warfighter support through strong community commitment and focus Arms Length Relationship Collaborative Partnership The partnership process shifts the way we view our specific relationships

UNCLASSIFIED 10 Yourfilename.ppt What Are We Doing About It? Enhancing Strong Collaboration and Communication –Joint Army, Navy, Air Force Quality Group to Address Common Concerns –Host Annual Quality Summit – Government and Industry Collaboration Follow up Focus Group April Summit late August –Product Assurance Reviews between Program Offices Reinforcing Strong Life Cycle Quality Programs –Standardized Quality Language for Contracts based upon Lessons Learned –Product Assurance Readiness Levels (PARLs) –Formed a Cross-Functional Supply Chain IPT for a Factory to Foxhole View –Continued Mapping of Critical Supply Chain Links –Stronger Link from Quality Results to Procurement Processes –Proactive First Article Management Pilot Case Developing Strong Leadership and Technical Expertise –Performed Gap Analysis of Technical Expertise –Quality and Reliability Intern Program –Leadership Training!!!

UNCLASSIFIED 11 Yourfilename.ppt QUALITY LEADERSHIP Vision Proactive Professional Discipline Communication Commitment Understanding Strengthening The Business of Quality World Class Quality is a Question of Leadership

UNCLASSIFIED 12 Yourfilename.ppt I Challenge You to be Quality-Minded Leaders; to Influence People by Providing Purpose, Direction, and Motivation; and to Strengthen the Organization by Focusing on Quality and Continuous Improvement,Throughout the Life Cycle - Especially in Operations and Sustainment. Make a Difference – the Warfighter is Relying on Us!!! Challenge You cannot manage people to be quality-minded, you have to LEAD them to be quality-minded.

UNCLASSIFIED 13 Yourfilename.ppt Questions?