Supporting People Move-on Action Plan 2008 Hertfordshire County Council

Hertfordshire County Council

The Definition of Move On for the purposes of the review ‘ ‘ Move On’ accommodation for the purposes of the review, describes the cross tenure, general needs housing that should be provided to people when they are ready to move out of hostels, housing associations and voluntary services. Hertfordshire County Council

Hertfordshire County Council

Hertfordshire County Council

ANALYSIS OF PLANNED MOVE ON SHOWING 2006/07 LOCAL/NATIONAL DATA AND 2007/08 QUARTER 1 & 2, KPI 2 DATA Hertfordshire County Council

Hertfordshire County Council Table 2: PI Analysis by primary client group of service Year No. of people departing Q Q Q National Q2 data Domestic violence 56.3% 28178%84.6%76.7%80.0% Homeless Families 68.4% 4*88%79.8%90.4%75.8% Mental Health problems 53.9% 4288%88.9%100%76.4% Single Homeless 50.5%171946%47.0%40.3%69.0% Young People at Risk 58.4% 14759%68.9%75%75.6% Overall KPI 2 for all client groups: 54.4% %58.0%59.3%71.3% *Homeless families data appears underreported for 06-07: 2007/08 data shows homeless families move-on at approximately 240 per year.

Hertfordshire County Council Target performance for KPI 2 for 2008/09 and future years For 2008/09, an overall target for Hertfordshire of 65% is consistent with the following differentiated target levels, according to client group of the service: Homeless Families, Teenage parents, Women at risk of Domestic Violence, Mental Health 80% Services for other groups including Single Homeless65% “Night shelter type” single homeless services50% Night shelter services report approximately half of all the departures recorded for single homeless services, and currently show a much lower level of planned outcomes. Services for single homeless primary client group will need to be the main focus for work towards achieving the Hertfordshire county wide target.

Hertfordshire County Council Table 4: Stepped targets for next three years: 2007/ 08 Q3 2008/09 target 2009/10 target 2010/11 target Towards Current national average59.3%65%68%71% Future analysis at District level Reporting data by District will be required for the purpose of the Local Area Agreement. This will be possible by creating custom reports from the SPOCC It system but this breakdown of the data is not available immediately. Recommendation To adopt targets for Local Area Agreement NI 141 as presented in Table 4.

Hertfordshire County Council Barriers and Solutions to Move On Issues to consider Barrier: Poorly planned move on leading to repeat homelessness (setting people up to fail) and the pressure to move people on Solutions: Homelessness providers should ensure that procedures are in place and that staff have the relevant expertise to make move on decisions at the right time, in consultation with the client. Staff should accept that move on may be hard for clients. Clients should be offered education around issues that aid successful move on (budgeting, cooking, shopping) as discussed above, perhaps involving ex- service users in peer support. The risk assessment and reference process (detailed above) should ensure that relevant support is available for clients as they make the transition to other supported accommodation or their own tenancies. Move on targets should be used to ensure no silt-up.

Hertfordshire County Council Strategy Barrier: Lack of strategic planning around housing, support and care services. Solutions: LA’s should take the lead on strategic planning, involving all agencies (statutory and voluntary) in the area using a local partnership approach. Local Area Agreements (LAA’s) should be used to further develop homelessness services and take a wider more strategic approach to homelessness.

Hertfordshire County Council Partnership Barrier: Lack of partnership around housing, support and care services. Solutions: The strategic planning and local partnership approach, outlined above, should encourage partnerships between all agencies and providers (statutory and non- statutory) at all levels. Planning clients’ integrated housing, support and care needs in partnership with other services/agencies should start from time of initial assessment. Joint assessments with all relevant agencies would be beneficial. Joint commissioning of relevant housing, support and care services should occur where this would be beneficial. Effective communication between different agencies providing housing, support and care to an individual should be ensured.

Actions District Authority Nominate a representative from each district authority to set up local move-on project group, alongside Supporting People representative, voluntary sector representative and where possible service user, to look at homeless services in their area. Supporting People Co-ordinate the distribution of the MOPP analysis toolkit to homeless service providers per district, in partnership with the district project groups Co-ordinate project meetings with district partners Hertfordshire County Council

Hertfordshire County Council Steering group A steering group is to be set up to monitor the progress of the district project groups and the findings of the Move-on analysis. The members of the steering group will be: Chair – Mark Janes – Lead officer A representative from the Supporting People Team – Louise Gotch Provider representatives-one from a direct access hostel, one from a short term accommodation based service - TBA Representatives from each district where possible, Probation, PCT’s, voluntary sector - TBA

Project groups Will seek to: Map services, access and referral routes both into, and on to other permanent provision Identify, level of need, type of provision and geographical spread for move-on accommodation Identify key blockages and suggest options for improving the through-put of clients to PDG. Include consideration of the role of district allocation policies, and incorporating move-on targets into homeless strategies action plans Evaluate possible models of good practice, provision and mechanisms for ensuring effective working arrangements between stakeholders. This includes identifying any further work required to enable the model to work effectively, such as supported housing panels, service level agreements, protocols or procedures. Hertfordshire County Council

Hertfordshire County Council Timescales It is intended that the findings of the initial MOPP analysis, completed by all providers of single homeless services will be reported back to PDG in July and September Commissioning Body.