1 Book Cover Here Copyright © 2015, Elsevier Inc. All rights Reserved Chapter #8 Company Policy and Procedure: The Security Supervisor’s Primer Security Supervision and Management Theory and Practice of Asset Protection, 4th Edition

2 Copyright © 2015, Elsevier Inc. All rights Reserved  To identify exactly what policies, procedures and rules are and how they assist supervisors to carry out their day-to-day activities. Chapter Focus

3  A company or security department that does not have written policy and procedure manuals is doing itself and the people it protects a great disservice. Copyright © 2015, Elsevier Inc. All rights Reserved Chapter Focus

4 Failing to have policy and procedures to drive your department is like having no steering wheel in your car. Copyright © 2015, Elsevier Inc. All rights Reserved Chapter Focus

5 Policies and procedures have the following values:  They guide us in our work.  They provide functional information.  They are valuable tools for both employees and management.  They benefit the company we protect as well. Copyright © 2015, Elsevier Inc. All rights Reserved Chapter Focus

6  A principle or course of action chosen to guide decision-making  Policies set a general outline for a task or idea for problem solving or circumstances that an employee will happen upon. Copyright © 2015, Elsevier Inc. All rights Reserved What Is a Policy?

7  They tell employees how to do what the policies require.  Company employee procedure manuals are directed at everyone in the company.  Post orders are specific procedure manuals affecting individual departments and directed at department employees. Copyright © 2015, Elsevier Inc. All rights Reserved Post Orders & Procedures

8  Rules serve a function only when they address specific and clearly understood activities.  Rules define exactly what employees must do; no more-no less.  Use rules only when absolutely necessary, overuse of rules causes reduced morale.  Not using rules causes mistakes, injuries, miscommunications, and law suits. Copyright © 2015, Elsevier Inc. All rights Reserved What Is a Rule?

9  A major task of the supervisor is to create policies, procedures, rules and post orders.  Once the policies, procedures, rules & post orders have been written they should be reviewed by senior management and/or corporate lawyers. Copyright © 2015, Elsevier Inc. All rights Reserved Creating Policies & Procedures

10  Finally, conduct a search for all departments and people the policy change will effect and inform those departments and people before implementation.  This could be done during the creation stage of policy writing to give others a “heads up.” Copyright © 2015, Elsevier Inc. All rights Reserved Interdepartmental Adjustment

11  Before the policy is implemented relevant information about the policy is included. This information would include but is not limited to: 1. Originating department and implementation date 2. Review date and by whom reviewed 3. Who made each revision and when 4. Cross reference with other policies or procedures Copyright © 2015, Elsevier Inc. All rights Reserved Policy Implementation

12  Writing policies & procedures may not be the most exciting task a supervisor performs, but it is the most important task.  Planning, writing, reviewing, editing, revising and implementing policy, procedure, and post orders will pay big dividends in the future. Copyright © 2015, Elsevier Inc. All rights Reserved Summary

13  All other tasks may be simplified for the supervisor by how well the supervisor does policy and procedure writing. Copyright © 2015, Elsevier Inc. All rights Reserved Summary, cont.