© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 1 CHAPTER 1 THE CHALLENGE OF MANAGEMENT

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 2 Lecture outline Overview of management What managers actually do Managerial qualities Management job roles 21st century management

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 3 Overview of management ‘Management is the achievement of organisational goals by engaging in the four major functions of planning, organising, leading and controlling.’

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 4 Overview of management Planning The process of setting goals and deciding how best to achieve them. Organising The process of allocating human and non-human resources so that plans can be carried out successfully. Leading The process of influencing others to engage in the work behaviours necessary to reach organisational goals. Controlling The process of regulating organisational activities so that actual performance conforms to expected organisational standards and goals.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 5 Overview of management 1. Planning 4. Controlling 3. Leading 2. Organising Achievement of organisational goals via:

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 6 The management process To be successful, the functions of planning, leading, organising and controlling need to be linked to: Work agenda. Work methods and roles. With reliance upon an organisational pool of knowledge and management skills, which leads to: Organisational performance.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 7 What managers actually do Henry Mintzberg’s study of managers concluded: They perform great quantity of work at unrelenting pace. Work typically varied, fragmented, brief. Prefer to deal with current, specific, ad hoc issues.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 8 What managers actually do Effective managers at the centre of a network of contacts. Prefer verbal communication—especially via phone. Control of own activities—good information essential for this control.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 9 Managerial roles Interpersonal Informational Decisional Negotiator

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 10 Interpersonal role Figureheads: Projecting a set of values, communicating an image. Leader role: Needs to be informed, as well as informing. Leadership skills commonly lacking in managers. Liaison role: Developing channels of communication, especially informal channels with other corporate directors, political connections, media, public figures.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 11 Informational role Monitor: Sifting, sorting, selecting information (to help set the agenda)—phone, meetings, memos, social functions, mail, public gatherings. Disseminator: The passing of relevant information to subordinates. Spokesperson: Has to be able to express it, have solid verbal skills—right message at right time.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 12 Decisional Entrepreneurial: Ability to identify opportunities and threats — able to do this in diverse situations—work or leisure. Disturbance handler: More information available, likely correct decision made. Resource allocator: To divisions or departments, managers need to have an understanding of what resources are needed for effective functioning (e.g. budget gamesmanship).

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 13 Negotiator Managers need precise and relevant information to facilitate this role. Therefore, the best managers: Place themselves at the centre of a vast network of contacts that are social, political, occupational, organisational, international. Can sift, sort, select valuable information. Have secretaries who network, who filter and edit information to avoid overload.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 14 Managerial knowledge, performance & skills Knowledge base Knowledge of industry, product, market, technology etc. Skills base Technical, human & conceptual. Performance goals Effectiveness & efficiency.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 15 Vertical differences in management roles Top managers —planning, conceptual skills Middle managers —mixed skill needs First line managers/supervisors —leading, technical skills Operational level staff

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 16 Horizontal differences in management roles Entrepreneurial managers Growth focus Functional managers Specific, technical focus General managers Broad, whole of organisation/unit responsibilities Project managers Integrative, team focus

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury st century management Change & innovation Markets & technology Diversity: markets, products & staff Globalisation Quality & organisational development

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury. 18 Lecture summary Overview of management –Management function (PLOC). What managers actually do –Roles: interpersonal, decisional, informational, negotiator. –Work agenda & methods. Managerial knowledge, skills & performance –Management job types. –Vertical & horizontal differences in management roles. 21st century management –Change, innovation, diversity, globalisation, quality & organisational development.