1 Book Cover Here Copyright © 2015, Elsevier Inc. All rights Reserved Chapter #7 Supervisory Characteristics & Expectations Security Supervision and Management Theory and Practice of Asset Protection, 4th Edition

2 Copyright © 2015, Elsevier Inc. All rights Reserved What Is Supervision? Overseeing the work of other employees

3 Copyright © 2015, Elsevier Inc. All rights Reserved Contract vs. Proprietary Two types of security companies: Contract Contract security officers do not perform their duties at the company that hires them Proprietary Proprietary security companies are made up of security officers hired directly by the company to work exclusively for that company.

4 Copyright © 2015, Elsevier Inc. All rights Reserved The Promotion to Supervisor At this level of management, supervising versus doing the work yourself is the key Characteristics of a supervisor Job knowledge Leadership Judgment Stability Attitude

5 Copyright © 2015, Elsevier Inc. All rights Reserved What Makes a Good Supervisor? Know who’s in charge Find your replacement Lead by example Give the employees slack Don’t fix what isn’t broken Catch employees doing good Praise in public, reprimand in private Include employees in the planning Remain friendly, but not social Remember Maslow’s eight hierarchy of needs

6 Copyright © 2015, Elsevier Inc. All rights Reserved What Makes a Good Supervisor? Maslow’s eight hierarchy of needs Biological needs and physiological needs Safety needs Belongingness needs Esteem needs Cognitive needs Aesthetic needs Self-Actualization needs Transcendence needs

7 Copyright © 2015, Elsevier Inc. All rights Reserved Poor Supervision… Low morale Poor quality of work High turnover A very unhappy client

8 Copyright © 2015, Elsevier Inc. All rights Reserved What Employees Expect? Affirmation Clear, concise communication Helpful Loyal Tactful discipline