E-BUSINESS SUITE 11i.10 – CUSTOMER RELATIONSHIP MANAGEMENT ORACLE ACCELERATOR FLOWS, FUNCTIONS & PRODUCTS Sales & Marketing Service Insight to Campaign Plan Execute Campaign to Event Execute Campaign to Direct Mail and Advertising Execute Campaign to E-mail Execute Campaign to Web Execute Campaign to TeleSales Inbound Call to Lead for Telemarketing Lead to Opportunity for Sales Opportunity to Order for Sales Opportunity to Forecast to Management Roll-Up Inbound Call to Lead for TeleSales Lead to Opportunity for TeleSales Opportunity to Order for TeleSales Product Trade-In to Order Catalog to Assembled Content Personalization to Content Deployment Registration to User Access Web Prospect to Shopping Cart Shopping Cart to Contract Order to Status Inquiry Order Receipt to Intelligence Analyze Sales Performance to Compensation Plan Commission to Payment Service Request to Resolution for TeleService Service Request to Order Quote to Warranty/Extended Warranty for Service Registration to User Access for Self-Support Create to Publish Knowledge Maintain Account to Personalize Home Page Knowledge Base Search to Result Forum Posting to Response Service Request to Resolution for Web Service Install Base Update to Product Return Install Base Update to Product Return for Depot Service Entitlement to Depot Repair Service Entitlement to Exchange Service Request to Entitlement for Depot Web Service Request to Escalation Dispatch to Technician Move Order Install Base Update to Product Return for Dispatch Service Entitlement to Dispatch Service Request to Entitlement for Dispatch Service Request to Parts Replenishment Author to Sign Service Contract Expiring Contract to Renewal Change or Terminate Contract FLOWS Marketing Campaign Planning List segmentation Campaign Execution Collateral Fulfillment Telemarketing & Telesales Opportunity and Pipeline Management Lead Capture and Qualification Product Trade-In Management Web Content Management User Registration B2B & B2C Web Store Web Order Management Cross-sell & Up-sell Operational Reporting Compensation Planning Service Request Management Issue Resolution Warranty Activation Self-Service Registration Knowledge Management Multi-channel Support Support Escalations Online Forums Install Base Tracking Service Entitlement Returns (RMAs) Product Exchanges Customer Maintenance Support Technician Dispatch & Scheduling Spare Part Inventory Management Service Contract Authoring Service Contract Renewals & Terminations Service Contract Change & Approvals Management FUNCTIONS Marketing Telesales Sales iStore E-Business Intelligence Incentive Compensation TeleService Install Base iSupport Advanced Inbound Telephony Depot Repair Field Service Service Contracts Quoting PRODUCTS INCLUDED Copyright © 2005, Oracle Corporation. All rights reserved.

Supply Chain Management E-BUSINESS SUITE 11i.10 – SUPPLY CHAIN MANAGEMENT ORACLE ACCELERATOR FLOWS, FUNCTIONS & PRODUCTS Supply Chain Management Sourcing Requirements to Agreement Requisition to Receipt – Direct Requisition to Receipt – Indirect Supplier Return to Debit Supplier Return to Replacement Click to Requisition Catalog Setup to Management Requisition to Service Delivery – Time Based Requisition to Service Delivery – Fixed Price Wall-to-Wall Accuracy Cycle Count Wall-to-Wall Accuracy Physical Count Plan to Replenishment (Min-Max Planning) Design to Release Forecast to Plan Advanced Plan to Schedule Schedule to Build - Discrete Product Standard Costing to Inventory Revaluation Inspect to Disposition for Order Management Order to Shipment Order to Drop Shipment Customer Return to Credit Customer Return to Replacement Assemble to Order to Shipment Pick to Order to Shipment New Part Request to Approval Create to Approve ECR Create to Approve ECO Generate BOM to CAD Assembly Change Order to Prototype Change Order to Production Asset Purchase to Maintenance Plan Planned Work to Maintain Asset Unplanned Work to Maintain Asset Order to Shipment for Logistics Inspect to Put Away for Logistics Plan to Replenish PAR Count Planning Plan to Replenish –VMI Consignment to Consumption - VMI FLOWS Direct & Indirect Requisitions Self-service Requisitions Vendor Selection and Management Returns and Replacements Debit Memos Catalog Management Services Procurement Min-Max Planning Inventory Counting Stock Adjustments Product Design Engineering Forecasting and Demand Management Planning and Scheduling Manufacturing Execution Product Costing Materials Inspection and Disposition Order Processing and Shipping Returns Order Configuration Part Creation Engineering Change Request Management Engineering Change Order Management Bills of Material Generation Prototype Release Management Production Release Management Asset Maintenance Order Scheduling Advanced Shipping Notification Vendor Managed Inventory Materials Review & Disposition Inventory Planning & Replenishment FUNCTIONS Purchasing iProcurement Sourcing iSupplier Portal Inventory Management Discrete Manufacturing Order Management Configurator Advanced Product Catalog Collaboration Suite CadView-3D Demand Planning Advanced Supply Chain Planning Inventory Optimization Quality Mobile Supply Chain Applications Enterprise Asset Management Warehouse Management Collaborative Planning PRODUCTS INCLUDED Copyright © 2005, Oracle Corporation. All rights reserved.

E-BUSINESS SUITE 11i.10 – ENTERPRISE RESOURCE PLANNING ORACLE ACCELERATOR FLOWS, FUNCTIONS & PRODUCTS Financials Human Resources Projects Customer Invoice to Receipt Supplier Invoice to Payment Expense Report to Invoice Receipt to Assets Assets to Depreciation Bank Statement to Cash Reconciliation Subledger Journals to Post Period End Close to Financial Reports Budget to Approvals Self-service Expense Report to Invoice Self-service Account Review to Payment Internal Controls Framework to Process Review Assess Risk to Establish Internal Controls Audit Plan to Certification Improve Controls to Monitor Compliance Credit Approval to Customer Collection Campaign to Collections Customer Statement to Collections Strategic Staffing to Hire Benefits to Payroll Time Collection to Payroll Processing for HR Termination to Payroll Payroll to Payment Plan to Project Budget Time Collection to Payroll Processing for Projects Project Execution to Invoice Project Execution to Asset Analysis to Project Closure FLOWS Accounting Financial Analysis & Reporting Cash Management Asset Management Payables Receivables Period End Close Invoice Payments Expense Report Management Budgeting Self-service Account Review Self-service Payments Establish Internal Controls Framework Internal Controls Certification Analyze and Monitor Internal Controls Manage Credit Policy Collections Campaign Execution Staffing & Hiring Benefits Enrollment and Administration Time Collection Payroll reconciliations and costing Payroll Processing Planning & Budgeting Project Time Collection Project Billing & Control Project Performance Analysis FUNCTIONS Financials - including: Assets General Ledger Payables Receivables Cash Management iReceivables Internal Controls Manager Internet Expenses Human Resources Payroll Projects Advanced Collections iPayment PRODUCTS INCLUDED Copyright © 2005, Oracle Corporation. All rights reserved.