Value Stream Mapping: August 2005 Current State Nancy Terranova October 26, 2006

Regulation 1102 Current State (As of August 2005) Construction permit applications Construction permit applications Processing time – 74.4 hours Processing time – 74.4 hours Lead Time – days Lead Time – days Construction to Operation permits Construction to Operation permits Processing time – 15 hours Processing time – 15 hours Lead Time – 14 days Lead Time – 14 days

Regulation 1102 Current State (As of August 2005) Less than 1% of incoming applications issued on first pass Less than 1% of incoming applications issued on first pass 18% of applications after being determined technically complete issued if first pass set at technically complete 18% of applications after being determined technically complete issued if first pass set at technically complete

Construction Permit Process Applications sent to Dover and/or New Castle Offices Applications sent to Dover and/or New Castle Offices Applications sent to New Castle sometimes didn’t get to Dover in a timely manner Applications sent to New Castle sometimes didn’t get to Dover in a timely manner About 55% of the applications were administratively complete and accurate (The forms contained information in the blocks, were signed and fees were included) About 55% of the applications were administratively complete and accurate (The forms contained information in the blocks, were signed and fees were included)

Construction Permit Process

Applications from new facilities sent to Program Manager II for assignment to Eng/Sci Applications from new facilities sent to Program Manager II for assignment to Eng/Sci Applications sent to Eng/Sci Applications sent to Eng/Sci Eng/Sci conducts Technical Review Eng/Sci conducts Technical Review About 10% of the applications were technically complete and accurate. (Information in the blocks was missing, incomplete, or inaccurate) About 10% of the applications were technically complete and accurate. (Information in the blocks was missing, incomplete, or inaccurate)

Construction Permit Process

Additional information is requested, received, and reviewed by Eng/Sci Additional information is requested, received, and reviewed by Eng/Sci About 85% to 90% of the applications were then technically complete About 85% to 90% of the applications were then technically complete This means that 9% to 14% of the applications still could not be processed without additional technical information This means that 9% to 14% of the applications still could not be processed without additional technical information Public Notice (ad) prepared by Eng/Sci Public Notice (ad) prepared by Eng/Sci

Construction Permit Process

Program Manager I reviews the ad Program Manager I reviews the ad 95% of the ads were complete and accurate 95% of the ads were complete and accurate Public Notice (ad) is placed for 15 day comment period Public Notice (ad) is placed for 15 day comment period Requests for public hearing are not addressed in this process Requests for public hearing are not addressed in this process Technical Memorandum and Permit prepared by Eng/Sci Technical Memorandum and Permit prepared by Eng/Sci

Construction Permit Process

Program Manager I reviews the technical memo and permit Program Manager I reviews the technical memo and permit 20% to 25% of the documents were complete and accurate 20% to 25% of the documents were complete and accurate Program Manager II reviews the technical memo and permit. If ready, the permit is also signed. Program Manager II reviews the technical memo and permit. If ready, the permit is also signed. 90% to 95% of the documents were complete and accurate 90% to 95% of the documents were complete and accurate

Construction Permit Process

Construction permit issued Construction permit issued Copied and sorted Copied and sorted Mailed to Company Mailed to Company Logged in mail log Logged in mail log Distributed Distributed Logged into DEN Logged into DEN

Construction Permit Process

Operation Permit Process Company contacts Eng/Sci to request a Construction to Operation Inspection Company contacts Eng/Sci to request a Construction to Operation Inspection About 98% of the inspections showed compliance with the construction permit. So an operation permit could be prepared About 98% of the inspections showed compliance with the construction permit. So an operation permit could be prepared Note, Regulation 1102, Section , dated June 6, 2006 states: Upon satisfactory demonstration that the equipment, facility or air contaminant control device complies with all of the terms and conditions of the construction permit, the Department shall grant approval to operate by issuing an operation permit.

Operation Permit Process

Technical Memorandum and Operation Permit prepared by Eng/Sci Technical Memorandum and Operation Permit prepared by Eng/Sci Program Manager I reviews the technical memo and Operation Permit Program Manager I reviews the technical memo and Operation Permit 80% of the documents were complete and accurate 80% of the documents were complete and accurate

Operation Permit Process

Program Manager II reviews the Technical Memorandum and Operation Permit. If ready, the permit is also signed Program Manager II reviews the Technical Memorandum and Operation Permit. If ready, the permit is also signed 95% of the documents were complete and accurate 95% of the documents were complete and accurate

Operation Permit Process

Operation permit issued Operation permit issued Copied and sorted Copied and sorted Mailed to Company Mailed to Company Logged in mail log Logged in mail log Distributed Distributed Logged into DEN Logged into DEN

Operation Permit Process