Performance through People Jane Rexworthy Executive Director

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3 Establishing a sustainable skills model Research Set Standards Develop Solutions to meet standards Deliver Solutions Sector Skills Council Delivery through Skills Academy

4 The Visit

5 Retail Skills Needs Skills lacking Skills that need improving Job Specific 56% 55% Customer Handling 44% 55% Planning and Organising 44% 51% Problem Solving 41% 47% Team Working 44% Strategic Management 40%

6 Building a Skills Academy – Journey National Skills Academy for Retail - Developing the skills of the retail sector The National Skills Academy for Retail (NSAR) was established in 2009, and has been part of People 1st since There are sixteen sector based National skills academies in the UK Through our network of quality-marked skills shops and specialist trainers, we provide access to high quality training for retail business owners, employees and the future workforce. 1. NSAR has a small central function delivering its offer through it accredited members 2. Network of 50 Retail Skills Shops based in the UK 3. Provides industry led and developed training programmes

7 Vision - Driving up skills in retail Through a network of retail “skills shops”: Provide access to world-class skills and business support for retailers whatever their size, wherever they are located Lead the drive for professional rewarding careers and skills development for everyone who works in retail Create a consistent national approach for training and skills in the UK's largest private industry sector

8 Skills Academy Model Sector Skills Council People 1st National Skills Academy Skills Shop Nations Skills Shop GB Skills Shop International Local Partner

9 Skills Shop Over 50 retail skills shops have achieved National Skills Academy for Retail membership and are located on high streets and in shopping centres throughout the UK. A small number operate virtually and can be accessed online. Although run individually by local shareholders such as developers, training providers, Jobcentre Plus and retailers, our skills shops work together nationally

10 International projects Development of an SSC and Skills Academy in emerging markets – Panama Development of a Retail Academy model – UAE, Egypt, Development of Travel Retail Academy- Global Duty Free World Council Development of customer facing services – Egypt Scoping and development of a SSC for Tourism and Wine – Armenia Creation & methodology for National Occupational standards and implementation, methodology for LMI, SSC development – Uzbekistan;

11 Development of Recruitment and Training centre in Abdali Mall People 1 st have been commissioned by EBRD The main objective is to enhance access and participation of young people in the Adbali development project Contribute to increased youth employment Implement professional, accredited employability and retail and hospitality skills training programme. The Abdali Recruitment and Training Centre is expected to become recognised as a socially responsible organization Employers will have access to trained employees and trainees skills will respond to the needs of the sector

12 The Scope of work 1.Establish a fully functional recruitment and training centre; 2.Enable the employment of young people through effective job matching, career guidance and employment information services; 3.Improve the employability skills of young people in Amman through employer- driven training and apprenticeship programmes; 4.Raise awareness of the inclusion model and activities at the Abdali Centre through an effective communication campaign, and; 5.Develop partnerships with key stakeholders, including government and donors to secure support for the inclusion model. 6.Support the Abdali Recruitment and Training Centre on an ongoing basis throughout the first year of delivery of the training and inclusion element of the project.

13 Jordan labor market supply issues The research commissioned by EBRD and conducted by CMC interviewed various stakeholders which showed the following issues and constrains related to the labor market, the vocational education and training sector, and its impact on youth: Gap between the skills the students have and those that the employers are looking for. The unemployed youth have very little or no job experience. Clear information about jobs is very important. Jordanian workers want to be paid a reasonable wage, offered a work contract and social protection (social security), There is High turnover in the retail and hospitality sector in Jordan compared to the MENA region. Low-status and low-skilled jobs at the bottom end such as cleaning (in hospitality, shopping malls etc.) are regarded socially as very low by Jordanians, Less than 15 percent of women of working age are employed in Jordan

14 The Skills Academy role in Jordan : Promote job and career opportunities in Abdali Regeneration – focus on Abdali Mall and Scheme Provide skills advice and support for individuals and businesses via the recruitment and training centre in Abdali Mall Offer a range of high-quality industry standard training courses and qualifications, which could include: Pre-employment programmes for entry-level staff Customer Service Work based training programmes and Apprenticeship schemes Specialist quality marked programmes Provide cost-effective skills development and recruitment solutions Support the development of Talent pipeline of trained visitor economy managers and leaders Identify and initiate work experience opportunities for adults and young people

Jane Rexworthy Executive Director