1 Book Cover Here Copyright © 2015, Elsevier Inc. All rights Reserved Chapter #14 Recruitment and Retention of Security Personnel: Understanding and Meeting the Challenge Security Supervision and Management Theory and Practice of Asset Protection, 4th Edition

2 Copyright © 2015, Elsevier Inc. All rights Reserved Recruitment Internal recruitment Ways to recruit Bulletin Interoffice mail Electronic Relational Skills inventories

3 Copyright © 2015, Elsevier Inc. All rights Reserved Recruitment External recruitment Ways to recruit Newspaper ads Website advertising Employee referral bonus programs Posters Professional recruiters Billboards Academy programs Intern programs Extern programs Coordinated recruitment

4 Copyright © 2015, Elsevier Inc. All rights Reserved Turnover Costs Turnover is the number of personnel that remain in a job for one year. Positive turnover Negative turnover Most important factor may be cultural fit

5 Copyright © 2015, Elsevier Inc. All rights Reserved Turnover Costs - Absenteeism High levels of absenteeism may be part of a turnover cycle. Employers try to control absenteeism with disciplinary action. Positive and punitive reinforcements

6 Copyright © 2015, Elsevier Inc. All rights Reserved Retention Strategies Realistic job previews are essential Supervisors play a key role in maintaining employee morale and managing retention rates Organizations must invest in identifying and promoting the best available persons they can as supervisors. Open-door policy Increased compensation Pre-assignment training

7 Copyright © 2015, Elsevier Inc. All rights Reserved Retention Strategies Voluntary training Programs with “sizzle” Tuition reimbursement Bonuses Retirement plan Promotion possibilities Recognition “90-Day celebrations”

8 Copyright © 2015, Elsevier Inc. All rights Reserved Emerging Trends Industry growth due to data breaches, organized retail theft, and terrorism Talent management Social media Job fairs Increasing numbers of former military personnel More college programs