1 Information Technology Infrastructure & Management Overview

2 Information Engineering w/Global Perspectives Design & Engineering of Systems to Process & Manage & Support Use Of Information in a Global Environment

3 Topic Agenda What is Information Technology (IT)? Information Technology Components What are the Key Challenges? How is IT Changing? What is Information Technology?

4 Basic Definition Information Technology is a term that encompasses all forms of technology used to create, store, exchange and use information in its various forms (business data, voice conversations, still images, etc.)

5 IT is the Backbone to Providing Information

6 Topic Agenda What is Information Technology (IT)? Information Technology Components What are the Key Challenges? How is IT Changing? Information Technology Components

7 Hardware Component Physical Layer of computers, telecom and other information technology devices Implies permanence & invariability Collective term –Includes computer proper, cables, connectors, power supply units, keyboard, mouse, speakers, printers, etc. –Includes telephony & telecom network infrastructure

8 Software Component System Software –Controls hardware & software –Includes operating system, communications software, utility functions (I.e., archiving, disaster recovery) –Allows users to access LANs, WANs & nets Application Software –Programs that process data to produce information needed by users

9 Major Types of Application Systems

10 Latest Way to Look at Applications.. Supplier Relationship Management (SRM) Customer Relationship Management (CRM) Supply Chain Management (SCM) Product Lifecycle Management (PLM) Employee Relationship Management (ERM)

11 DATA Part of Data & Storage Technology Database: Collection of data organized & centralized to serve many applications Database Management System: Programs for creating, storing, searching, and manipulating an organized collection of data (I.e., Microsoft Access or Oracle or DB2) Data Manipulation Language: Specialized language to manipulate data in a database (I.e., SQL structured query language)

12 STORAGE Part of Data & Storage Technology Where do you store your information/data? What medium stores your information/data? How will your information/data get to the storage media?

13 Network Component Wide Area Networks – across states & national boundaries via telephone lines, microwave or satellite communications Local Area Networks – within limited distances via cabling (fiber optic, coaxial, or twisted wire) or wireless Client-Server Networks – Server provides services shared by multiple network users or clients

14 Topic Agenda What is Information Technology (IT)? Information Technology Components What are the Key Challenges? How is IT Changing? What are the Key Challenges?

15 Key Influences on IT Progress & Success Speed of technology evolution (I.e., wireless) Strategic relevance (I.e, impact to firm’s profit) Corporate culture (I.e., change tolerance level) Coordination between business & IT groups Application integration

16 Topic Agenda What is Information Technology (IT)? Information Technology Components What are the Key Challenges? How is IT Changing?

17 Basic Information Technology Trends Migration of Computing into New Devices Migration of Information to Digital Form Explosion of Networking –Single Optical Fiber 1990: Transmits 1 billion bits/sec 2000: Transmits 1 trillion bits/sec –Computers Connected to Internet 1998: 30 Million 2000: 100 Million Increasing Variety of Software Applications –Examples: Instant Messaging & Peer-to-Peer (P2P)

18 Additional IT Trend: Outsourcing EDS: $21 Billion Sales, 143K Employees –Systems Integration –Network & systems operations –Data center management –Application development –Outsourcing CSC: $11 Billion Sales, 67K Employees –Offers services in enterprise application development, network design, and systems integration –50% revenue from providing IT outsourcing services of application hosting, data center management, and network operations & management

19 Schedule Reminder.. Project Kickoff on Monday!!!