1 Book Cover Here Copyright © 2015, Elsevier Inc. All rights Reserved Chapter # 9 Operational Supervision Security Supervision and Management Theory and Practice of Asset Protection, 4th Edition

2 Copyright © 2015, Elsevier Inc. All rights Reserved Definitions Define the terms “operational” and “supervision” Webster’s Dictionary defines: operational as “a set of actions for a particular purpose supervision as “the act of overseeing” Combined, these two words become “operational supervision,” which would refer to “overseeing a set of actions for a particular purpose.” # 9 Operational Supervision

3 Copyright © 2015, Elsevier Inc. All rights Reserved Operational Security Responsibility In most security organizations around the world, the security mandate can be described as four P’s, as follows: Protection of life Protection of property and premises Prevention of loss and waste Prevent and deter crime Operational supervisors also have four other P’s to understand. Processes, Policy, Procedures and Post orders # 9 Operational Supervision

4 Copyright © 2015, Elsevier Inc. All rights Reserved RIFA Relative Information of Faults and Attributes (RIFA) for an Operational Supervisor What is required to be an Operational Supervisor. Relative Information constitutes the “R” and “I” in the RIFA acronym. The term “relative information” is used to describe the positive attributes that an operational supervisor must possess to be successful in their duties. Conversely, the “F” in RIFA corresponds to the word “faults,” which is the negative side of the coin # 9 Operational Supervision

5 Copyright © 2015, Elsevier Inc. All rights Reserved Operational Supervision Discipline Only as good as the organization’s rules regarding progressive discipline “Three F’s” concept -- Fair, Fast and Firm – can enhance the respect for the operational supervisor Common Sense and Compassion. Again, both of these attributes should be a normal requirement to be an Operational Supervisor Document any process that you use as a supervisor as per the organization policy. # 9 Operational Supervision

6 Copyright © 2015, Elsevier Inc. All rights Reserved Operational Understanding “Post Orders” are simply written instructions for the security officer to do a particular task at a specific location Some of these “Orders” may be very technical with legal requirements added. The “Post Order” will tell you when a report is required, what information should be collected, what follow-up is needed in different circumstances, who should submit and sign off on the report and lastly where and who it should be sent to if required How to conduct an Operational Briefing # 9 Operational Supervision