© 2006 Cisco Systems, Inc. All rights reserved.1

2 Preserve Custom Key Mapping During Upgrade Unity 5.0 Feature Training Alex Cheng UCBU Development

© 2006 Cisco Systems, Inc. All rights reserved.3 Objectives After completing this module you will be able to: Comprehend the basic of the feature. Troubleshoot tips for the custom key map preservation during upgrade.

© 2006 Cisco Systems, Inc. All rights reserved.4 Training Assumptions Read the FFS before the training. eng.cisco.com/Eng/ECSBU/Unity4x_Product_Team/S W_Specs/WOO/FFS- PreserveCustomKeyMappingDuringUpgrade.doc

© 2006 Cisco Systems, Inc. All rights reserved.5 Agenda Feature Overview Troubleshooting

© 2006 Cisco Systems, Inc. All rights reserved.6 Preserve Custom Key Mapping During Upgrade Feature Overview

© 2006 Cisco Systems, Inc. All rights reserved.7 Preserve Custom Key Mapping During Upgrade Feature Overview Unity Setup up shall preserve the custom key mapping info after upgrade. Any new information or changes in the latest version shall be added merged to the custom key files Any new information or changes in the custom key map script shall be merged to the files under the backup directory of the Custom key map utilities. Any file in the Custom key map utilities backup directory shall be archived before upgrade.

© 2006 Cisco Systems, Inc. All rights reserved.8 Preserve Custom Key Mapping During Upgrade Troubleshooting

© 2006 Cisco Systems, Inc. All rights reserved.9 Feature Diagnostics Trace log: Diagnostic traces can be found in \Commserver\Logs\tempu_xxxxxxxx_xxxxxx.log Example: T22:35:45 - Start processing CustomKeyMapping... (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2390) T22:35:46 - Copying file from directory C:\CommServer\Localize\Scripts to C:\DOCUME~1\ADMINI~1.000\LOCALS~1\Temp\CommServer_ _223244\Localize\Scripts\... (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2415) T22:35:46 - Found backup in CustomKeyMap Utilities. Setup starts processing it. (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2428) T22:35:46 - Copy Custom key Map Utilities Backup file from C:\CommServer\Utilities\CustomKeyMap\Backup to C:\DOCUME~1\ADMINI~1.000\LOCALS~1\Temp\CommServer_ _223244\Utilities\CustomKeyMap\Backup\. (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2435) T22:35:46 - Copy Custom key Map Utilities Backup file from C:\CommServer\Utilities\CustomKeyMap\Backup to C:\DOCUME~1\ADMINI~1.000\LOCALS~1\Temp\CommServer_ _223244\Utilities\CustomKeyMap\Backup\PreUpgrade. (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2439) T22:35:46 - Update Custom key Map Utilities Backup file in C:\DOCUME~1\ADMINI~1.000\LOCALS~1\Temp\CommServer_ _223244\Utilities\CustomKeyMap\Backup\. (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2443) T22:35:46 - Finished processing CustomKeyMapping... (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2447) T22:35:45 - Start processing CustomKeyMapping... (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2390) T22:35:46 - Copying file from directory C:\CommServer\Localize\Scripts to C:\DOCUME~1\ADMINI~1.000\LOCALS~1\Temp\CommServer_ _223244\Localize\Scripts\... (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2415) T22:35:46 - Found backup in CustomKeyMap Utilities. Setup starts processing it. (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2428) T22:35:46 - Copy Custom key Map Utilities Backup file from C:\CommServer\Utilities\CustomKeyMap\Backup to C:\DOCUME~1\ADMINI~1.000\LOCALS~1\Temp\CommServer_ _223244\Utilities\CustomKeyMap\Backup\. (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2435) T22:35:46 - Copy Custom key Map Utilities Backup file from C:\CommServer\Utilities\CustomKeyMap\Backup to C:\DOCUME~1\ADMINI~1.000\LOCALS~1\Temp\CommServer_ _223244\Utilities\CustomKeyMap\Backup\PreUpgrade. (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2439) T22:35:46 - Update Custom key Map Utilities Backup file in C:\DOCUME~1\ADMINI~1.000\LOCALS~1\Temp\CommServer_ _223244\Utilities\CustomKeyMap\Backup\. (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2443) T22:35:46 - Finished processing CustomKeyMapping... (E:\Views\CU \un_Setup\UnitySetup\ProductCommsvr\Src\ProdCommsvrCurrVer.cpp 2447)

© 2006 Cisco Systems, Inc. All rights reserved.10 Troubleshooting Tips Check log under \Commserver\Logs Look for section starting with “Start processing CustomKeyMapping” and end with “Finished processing CustomKeyMapping” Setup will log any file copy error and/or update file error to the log file. If any error occur, setup will use the custom key map files from the setup image. User can use the log to determine the problem file and merge the files manually or run the custom key map utility again. User can found the archived files before upgrade in \Commserver\Utilities\CustomKeyMap\Backup\PreUpgrade Upgrade from or previous will generate some file missing errors. That is expected because in 5.0 we have added 2 more custom key map profiles. Any missing file will be copied from 5.0 setup image.

© 2006 Cisco Systems, Inc. All rights reserved.11 FFS: eng.cisco.com/Eng/ECSBU/Unity4x_Product_Team/SW_S pecs/WOO/FFS- PreserveCustomKeyMappingDuringUpgrade.doc For Further Information

© 2006 Cisco Systems, Inc. All rights reserved.12