E VALUATE M ICROSOFT O FFICE SUITE, CALLED O FFICE 365, WHICH IS BASED IN THE CLOUD FOR APPLICATION TO THE S TAR G AZER V IDEO S TORE, PURPOSE- The purpose of this plan is to enable the sustained execution of mission critical processes and information technology systems for Star Gazer Video Store in the event of an extraordinary event that causes these systems to fail minimum requirements. The Star Gazer Video Store Contingency Plan will assess the needs and requirements so that Star Gazer Video Store may be prepared to respond to the event in order to efficiently regain operation of the systems that are made inoperable from the event.

P OSSIBLE APPLICATIONS AND EXAMPLES OF USE Software Stock Database Customer DB Financial Packages Operating Systems Office SW (MS SUITE 365) Antivirus Protection Implementation Services Financial transactions Store Transactions Customer Data Supplier Information Store DB Content Information Hardware Backup Server or workstation hardware Workstations Modems Routers Switches Server

CLOUD O S Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes, helping to save time, money and free up valued resources.

Q UALITY P LAN SUMMARY The Quality Plan contains the two general quality processes: quality control and quality assurance. Quality control activities ensure the deliverables produced by the project meet client expectations. An example of a quality control activity is an inspection of each component that will be used to complete a final deliverable. Quality assurance activities ensure that the processes used to create the deliverables are of high quality. An example of a quality assurance technique is a checklist that contains all of the steps that a deliverable must complete before it reaches final acceptance.

D ISASTER R ECOVERY P LAN S UMMARY Star Gazer Video Store’s IT critical business systems -  Fire  Hackers  Stock theft  Power Outage  Financial Theft  ISP failure  Robbery

The following is a list of the most common policies/processes for disaster strategy:- Local mirrors of systems and/or data and use of disk protection technology such as RAID Surge protectors — to minimize the effect of power surges on delicate electronic equipment Uninterruptible power supply (UPS) and/or backup generator to keep systems going in the event of a power failure Fire preventions — alarms, fire extinguishers Anti-virus software and other security measures Backups made to tape and sent off-site at regular intervals (preferably daily) Backups made to disk on-site and automatically copied to off-site disk, or made directly to off-site disk Replication of data to an off-site location, which overcomes the need to restore the data (only the systems then need to be restored or synced). This generally makes use of storage area network (SAN) technology High availability systems which keep both the data and system replicated off-site, enabling continuous access to systems and data

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