M. Ari Nugraha Directorate Dissemination of Statistics BPS-Statistics Indonesia Bogor, 17 June 2014 Consumer Satisfaction Survey.

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Presentation transcript:

M. Ari Nugraha Directorate Dissemination of Statistics BPS-Statistics Indonesia Bogor, 17 June 2014 Consumer Satisfaction Survey

Data Sources Consumer Satisfaction Survey Conducted by third party Data Needs Survey Conducted by BPS (Internal)

Comparison (1) Consumer Satisfaction SurveyData Needs Survey 2010 (conducted by EY) 2012 (BPS) 2013 (MIM Consultant) 2005 (HQ only) 2008 (HQ and Pilot in 5 BPS province) 2009 (HQ and 11 BPS Provinces) 2010 (HQ and 11 BPS Provinces, which different provinces with 2009) (HQ and 33 BPS Provinces) 2014 (HQ, All BPS Provinces, and BPS Reg/Municipalities)

Comparison (2) Consumer Satisfaction SurveyData Needs Survey 2010 (40 samples) 2012 (108 samples) 2013 (169 samples) 2005 (429 samples) 2008 (1.579 samples) 2009 (1.324 samples) 2010 (1.427 samples) 2011 (6.066 samples) 2012 (5.896 samples) 2013 (6.071 samples) 2014 ( samples)

Comparison (2) Consumer Satisfaction SurveyData Needs Survey Satisfaction index Identify data needs Jabodetabek BPS BPS Province

Conducted by Third Party User Satisfaction Survey

Objectives provides an overview and analysis of the data users segmentation and their level of satisfaction as well as recommendations on: Types of data and services required; The quality of data and services; Recommended follow-up actions to the survey results.

Respondent Coverage Unit Sample in this survey is the institution which ever used the BPS data. The number of institutions that are expected from the implementation of this survey that represents or includes: Ministry / Agency The local government International Institute Mass media Company / Business Banks / Financial Institutions Academy and Research Institute

Areas Coverage DKI Jakarta West Java Province Bekasi (Regency/ Municipality ) Bogor (Regency/ Municipality) Depok (Municipality ) Banten Province Tangerang (Regency/ Municipality ) South Tangerang (Regency ).

Content (1) Respondent’s Identities Services satisfaction Data Satisfaction : GDP Export-Import Industry Agricutural Price Household Expenditure and others social statistics Labor etc

Content(2) Satisfaction for Data quality, likely: Accuracy Timelines Relevance Accessibility Comparability Coherence

RESULT Level of Satisfaction 75.1% Level of Importance 91.6% Satisfaction Index 82.1% Gap 17.9% Gap 24.9% Possible to improve 8.4% Satisfy/ the above Standard Very High / Most expected Satisfy/ the above Standard

Thank’s you