Your group topic [SELECT ONE: 311 Services Expansion to Municipalities in Miami-Dade County. OR Customer Relationship Management software implementation.

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Your group topic [SELECT ONE: 311 Services Expansion to Municipalities in Miami-Dade County. OR Customer Relationship Management software implementation ] Group Member 1 Group Member 2 Group Member 3 Group Member 4 Summary Findings/ Recommendations – Finding 1 – Finding 2 – Finding 3 – Finding 4, etc.

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Underperforming Services Most have not been able to close their cases after March For some departments the employee turnover rate could be a factor In the case of the rebate program, the nature of the program itself may contribute to the small percentage of cases closed Low completion rate of Street Lights Closed Requests There are at least 6 underperforming services.