W.E.B. Du Bois Library Examining the Overlooked: Open- ended comments from 6,108 spring 2007 invalid LibQual+ survey responses Gordon Fretwell, Assessment.

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Presentation transcript:

W.E.B. Du Bois Library Examining the Overlooked: Open- ended comments from 6,108 spring 2007 invalid LibQual+ survey responses Gordon Fretwell, Assessment Consultant University of Massachusetts Amherst 2nd Library Assessment Conference Seattle, August 4 – 6, 2008

2 W.E.B. Du Bois Library Overview  Examining the data  Brief responses and problematic responses  Lengthy and more complex responses  Conclusions

3 W.E.B. Du Bois Library  Short negative comments 19  Short positive comments524  Comments relating to survey694  Don’t use the library381  Online user113  Unclear Comments341  Errors 31  Obscenities 5 Brief Overview of Single-focus Comments

4 W.E.B. Du Bois Library Brief Overview of Multi-focus Comments Resources2,369 Staff2,230 Services1,908 Environment1,906 Facilities 427 Survey 185

5 W.E.B. Du Bois Library General Respondents vs. Questionnaire Critics

6 W.E.B. Du Bois Library Conclusions from the Invalid Responses  Comments are focused, clear and genuine  Users care deeply about their libraries  Users want access to more resources  This particular questionnaire is alienating  The questionnaire should allow for branching  The sample pool should be tightened up to improve response rate

7 W.E.B. Du Bois Library Questions & Contact If you have questions or comments about the data or its interpretation, you may contact Gordon Fretwell by at the following address: