Survey Methodology Four Point Scale Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied

Overall Physician Satisfaction Indicators All indicators (mean scores) are above HealthStream (HSTM) Research National Norms Top box ratings (*VS/DW), while somewhat lower for all indicators vs. last period, were higher than HSTM Norms Overall Satisfaction with Hospital Overall Satisfaction with Nursing Care Would recommend Hospital? LG Health HSTM Norm Percentile Overall Satisfaction with Hospital Overall Satisfaction with Nursing Care Would recommend Hospital? Current43% VS41% VS78% DW Previously49% VS43% VS85% DW HSTM Norm33%31%56% *VS= Very Satisfied; DW= Definitely Would 2

Key Drivers of Overall Satisfaction 3 Key DriverLG Health 2010 Rating (Mean scores) HSTM NormPercentileChange from previous survey Satisfaction with Nursing Care Consistency of care Security Scheduling IP Surgery Quality Improvement Administration Skill Safe Care Administrative Staff: Communication with Physicians Administrative Staff: Responsiveness Treatment of Family Mean statistically higher than HSTM Research mean Mean trended down from previous survey; not statistically significant

Target Areas for Improvement Administrative Staff – Communication with Physicians How well the administrative staff communicates with physicians Administrative Staff – Responsiveness Administration’s responsiveness in addressing issues important to patient care Hospital Efficiency – Scheduling OP Surgery Ease of scheduling and performing outpatient surgical procedures. Hospital-Based Medical Staff – Availability Available to you and other physicians. Hospital-Based Medical Staff – Communication Communication with you and other physicians Admission and Discharge Process – Coordination of Care at Discharge Efforts to provide discharge planning for patients’ needs after they leave the hospital. Staff Unit Quality – Response to Physicians How promptly and accurately staff responds to physicians’ orders. Staff Unit Quality – Communication with Physicians How well staff communicates with physicians. 4

Survey Respondents - Profile 92% consider LG Health their primary hospital (n=259) 51% have practiced at LG Health >10 yrs (n=259) Participation by Specialty Category (n=267): Primary Care – 42%,Surgical – 24%, Medical – 18%, Hospital Based – 16%, Psychiatry – 1% Two-thirds (66%) of the physicians responded that over 74% of their hospital admissions are to an LG Health hospital (n=214) One in four physicians responded that their admissions to LG Health have increased compared to a year ago (n=255) Active staff: 220; Courtesy: 38; Honorary: 1 Activity level breakdown of respondents (n=267): Frequent User – 32%, Hospital Based – 27%, Frequent Referrer – 25%, Other – 16% 5