Facilities Management and Design Chapter 2 Hospitality Facilities Management Tools, Techniques, and Trends

Types of Maintenance Routine Preventive Guestroom Scheduled Emergency/breakdown Contract

Maintenance management systems goals Handle maintenance needs effectively and efficiently Record essential information Establish standards of performance Provide feedback to management

Forms and documents Work/repair order Work order log Operating manuals Equipment data cards Equipment maintenance log cards Room data cards inventory records

Preventive Maintenance(PM) programs PM Schedules Critical elements of facilities Inspection, cleaning, lubrication Smooths the workload Rooms checklist PM Instructions Equipment suppliers and manufacturers Trained/experienced workers Professional/ technical organizations MSDS’s

Equipment and building documentation Equipment specs Equipment manuals Control schematics Building plans Building specifications Structural Mechanical Electrical Specialty systems

Maintenance emergencies Maintenance staff phone list Night staff emergency training Relationships w/ contract maint. & cleaning agencies Backup systems Redundant backups Spare parts

Contract maintenance services Insurance Specific term Right to cancel Non-performance penalty Contractor v. employee/ agent Non-assignable Detailed spec’s and fee schedule Short term

Facilities management technologies Systems controls Paperwork replacement Dispatch management Interdepartmental coordination Parts/ inventory control Data collection Space allocation Internet/ WAN networking

POM and utilities budgeting & costs Salaries, wages and benefits – 50% of POM Contract maintenance Rubbish collection Utilities Budgeted vs actuals ID problems symptoms Compare expenses w/ revenue p/U here on thursday

Capital projects and renovations Small Properties Replace equipment Supervise/coordinate installation Coordinate w/ corporate headquarters Large Properties Perform entire project Act as general contractor

Facilities Benchmarking Quantifiable standards of quality Based on comparison Internally similar periods Externally similar size, scope, nature

Personnel issues Job Qualifications – B.F.O.Q. OTJ training Productivity Certification